Meonutrition Opiniões 

Resposta da Meonutrition

17/06/2026

Hello Diana,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

While we do not currently offer phone support, our customer service team is available via email support@meonutrition.com and we strive to respond to all inquiries as quickly as possible. After reviewing our records, we were unable to locate any emails from the address associated with this review.

Our records show that you had an active subscription for 6 bottles of Pro Enzyme, scheduled for delivery every 3 months. We can also confirm that you successfully cancelled the subscription yourself through your customer account on May 28, and no further shipments or charges related to future subscription orders will occur.

Regarding the two orders placed with us, both transactions are currently being disputed through the chargeback process. As these cases are under review by the card issuer, we are unfortunately unable to issue refunds directly at this time and must wait for the card processor's final decision.

We would be happy to investigate further if there is any additional information you would like to share. Please contact us directly at support@meonutrition.com if we can assist further .

Regards,

Meo Nutrition Team

Resposta da Meonutrition

29/05/2026

Hi Felicia,

We are truly sorry. Reading your review and the full history of this conversation, we understand completely why you feel the way you do and you are right to be frustrated. You have been waiting over a month, your order was on hold without clear communication to you, and instead of a resolution you received repeated holding responses and two automated satisfaction surveys. That is not acceptable and we take full responsibility for it.

We want you to know that your full refund of $155.94 has been processed and will appear on your original payment method within 3–10 business days. We have also confirmed that there are no active subscriptions on your account, so you will not receive any further charges or shipments.

There is nothing further you need to do.

We are deeply sorry for the experience you had with us. This fell far below the standard we hold ourselves to, and we hope the refund at least resolves the financial side of this quickly.

Regards,

Meo Nutrition Customer Support

Resposta da Meonutrition

Actualizada a 29/05/2026

Hello D.S.

We are sorry to read this and we completely understand the frustration , receiving an order at an address you no longer use, after attempting to cancel, is exactly the kind of situation we should have prevented, especially for a loyal customer who had been with us since their very first order.

We can see from your account that you had ordered with us twice before, and that makes it even more important to us that we got this right for you. We clearly didn't, and we are sorry for that.

We want to be transparent: your last order was returned to us, and your refund has been processed as of 24 May. You should see it reflected on your original payment method shortly if it hasn't appeared already.

We have also taken your feedback seriously. We have updated our cancellation process to make it much simpler, you now only need your email address and one order number to cancel your subscription directly, without needing to contact support at all. We hope this change prevents other customers from going through what you experienced.

There are no active subscriptions remaining on your account.

We are sorry we let you down after you had trusted us more than once.

Regards,

Meo Nutrition Team

Resposta da Meonutrition

22/05/2026

Hi Sara,

We are sorry to read your review and sincerely apologies for the experience you have had, this is not the standard we hold ourselves to, and you deserved a far smoother process from the outset.

We have thoroughly reviewed your case and are pleased to confirm that your subscription has been fully cancelled. To provide some clarity on the order in question, it was dispatched on 10th May, with your cancellation coming through on 11th May, just one day after it had already left our warehouse. Unfortunately, at that point it was no longer possible to intercept the shipment.

We are currently awaiting your confirmation on how you would like to proceed with this order. We are ready to issue your return labels immediately upon request, and as soon as the courier collects the parcel, we will arrange a full refund without delay.

We also want to acknowledge that our response times during this period were not what they should have been. We experienced system issues during a recent upgrade that affected our ability to respond to customers as promptly as we would have liked, and we are truly sorry for that.

On a positive note, feedback like yours has directly contributed to meaningful improvements on our end. We have now introduced a 5-day advance notification system for all subscription renewals, ensuring every customer receives an alert before any order is processed or dispatched , giving them the opportunity to pause, amend or cancel before a charge or shipment is triggered.

Thank you Sara for bringing this to our attention. We look forward to hearing from you so we can bring this to a full resolution as quickly as possible.

Resposta da Meonutrition

22/05/2026

Hi Robert,

We are truly sorry for the alarm and distress this situation has caused you, this must have been a very unsettling experience.

We want to assure you that MEO Nutrition operates entirely independently from SZN Supplements and has no connection to them whatsoever. As a business that operates through Shopify ,one of the world's most trusted and secure ecommerce platforms, we maintain the highest security standards when it comes to protecting our customers' personal and payment information, and the safety of your data is something we take extremely seriously.

We are currently looking into how this order came to be placed and we will keep you informed as we investigate further from our side as well.

There is no active subscription attached to your account & only a one-time purchase.

Regarding the one-time purchase and $91.47 charge, our customer service team has already been in touch with the next steps to process your return. We have sent to your email the return labels, please let us know if you didn't receive to re-submitted to you. As soon as we receive the notification that the carrier scanned the parcel, we will proceed with the refund immediately.

We also acknowledge your comments regarding phone support, and this is something we are actively reviewing.

We are fully committed to resolving this matter for you and please do not hesitate to get in touch directly and your case will be prioritized.

Regards,

Meo Nutrition Team

Resposta da Meonutrition

22/05/2026

Hello Melissa,

We're really sorry to read this, and we sincerely apologies for the experience you've had , this is not the standard we hold ourselves to.

First and foremost: our company is not a scam and we take that very seriously. We have experienced some glitches in our systems, and the automated responses made it feel that way, you deserved a real, personal reply and quick resolution to your request and we fell short of that.

Here's where things stand:

Our customer service team has already reached out to you directly, your subscription has been cancelled, the last 2 orders have been refunded.

Your review is genuinely valuable to us. We know that customers sometimes sign up for a subscription because of the price, without fully realizing that recurring deliveries follow and that's on us to communicate better. As a result, we've updated our Refund, Return and Cancellation Policy, and every subscription customer now receives a notification 5 days before any credit card charge is processed, so there are no surprises going forward.

We never want anyone to feel stuck paying for something that isn't working for them, and we're committed to making this right for everyone.

Regards,

Meo Nutrition Team

Resposta da Meonutrition

22/05/2026

Hello Karen,

Thank you for taking the time to share your experience, we're truly sorry for the frustration this caused.

We experienced a glitch in our systems that contributed to this situation, and that's simply not the standard we hold ourselves to. Your feedback, however, is genuinely valuable, it's exactly the kind of review that drives us to improve, and we mean that.

Here's what we've done:

Our customer service team reviewed your case in full. Your subscription has been cancelled, your last order has been fully refunded, and we've sent you a prepaid return label. Additionally, under our 60-Day Guarantee, if you decide you'd like to return another bottle, let us know and will provide you with the label.

We also want to be transparent: we know that customers sometimes sign up for a subscription because of the price, without fully realizing that recurring deliveries follow. That's on us to communicate better. As a result, we've introduced a new notification system , every subscription customer now receives an alert 5 days before any credit card charge is processed, so there are no surprises.

We've also updated our Refund, Return and Cancellation Policy to make everything clearer and more straightforward from the start.

If there's anything else we can do for you, please reach out to us directly at support@meonutrition.com.

Regards,
Meo Nutrition Team

Resposta da Meonutrition

22/05/2026

Thank you Tom! We are glad you are happy with our customer service team.

Resposta da Meonutrition

22/05/2026

Hi Maxine,

Thank you so much for taking the time to leave this review, it really made a difference.

Because of your feedback, we were actually able to identify and fix two separate issues on our end, so we owe you a real thank you for that.

First, we discovered that our SKU had been incorrectly set up ,which is why you received 4 bottles instead of 1. We want to be clear that you were only ever charged for one bottle, and that error has now been fully corrected.

Second, we also identified and fixed a setting in our returns app that wasn't working as it should. Both of these would have continued to cause problems for other customers had you not flagged it, so your review really helped us improve.

We're pleased to confirm we have now received your return safely.

As a small thank you for your patience and for helping us get better, we'd love to send you a complimentary gift of your choice. Please let us know at support@meonutrition.com which product you'd like, and we'll arrange to have it sent out to you straight away, no strings attached, just our genuine appreciation for the fact that your experience directly led to two real improvements in how we operate.

Thank you again, this is exactly the kind of feedback that helps us do better for every customer that comes after you.

Regards,

Meo Nutrition Team

Resposta da Meonutrition

22/05/2026

Hello James,

We are sorry and we owe you a straight, honest reply.

You're right, and we're not going to hide from it. Our returns app was not functioning as it should have been, and we did not cancel your subscription in the timeframe we should have. That's on us, and we completely understand why the experience felt the way it did.

Better late than never, your subscription has been cancelled effective March 17 2026 and the two orders from this year have been fully refunded (#MEO85771 on March 3rd, 2026, #MEO89308 on March 17, 2026 ).

Your feedback, as difficult as it is to read, is exactly what pushed us to fix the issues that caused this in the first place. We've made changes to both our cancellation process and our returns system to make sure other customers don't face the same experience going forward.

We know words only go so far at this point, and we respect that. But we did want you and anyone reading this, to know that real changes have been made as a direct result of feedback like yours.

Regards,

Meo Nutrition Team