Miasolecase Opiniões 

21
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I received the Deep Sea Dream case yesterday and it is absolutely beautiful. I haven't heard of this place nor know anyone using their cases, so I was a bit skeptical. But I will say I will 100% order... Ver mais

Classificada 1 em 5 estrelas

Scam ASSOLUTO, cover completamente diverse dai video nonchè orribili. Veramente brutte, estremamente deluso soprattutto dal rapporto qualitá prezzo dato che l'ho pagata 30€ praticamente tra ordine e s... Ver mais

Classificada 5 em 5 estrelas

I’m really happy with my new turtle phone case. I read the reviews about it being like plasticky material and I was worried and considering a refund. What I didn’t expect what a proper phone case whic... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I wanted to return my order, but the email address provided for requesting a return doesn’t even exist. The quality looks like something from Temu, honestly unbelievably bad. The product looks nothin... Ver mais

A empresa respondeu

Informações sobre a empresa


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 61% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(21)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I received the Deep Sea Dream case…

I received the Deep Sea Dream case yesterday and it is absolutely beautiful. I haven't heard of this place nor know anyone using their cases, so I was a bit skeptical. But I will say I will 100% order from there again, I have already had so many compliments and my phone feels so much nicer in my hand. The case feels and looks expensive. Thank you Miasole x

23 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Misleading product images & refusing to process a full return

I ordered a phone case from Miasolé, expecting the quality and vibrant design shown on their website. What arrived was extremely disappointing—the print quality was flat and dull, the colors were completely washed out compared to the listing, and the camera cutout badly cropped the design. It’s clearly not their photos on the website and is drop shipped from China.
When I contacted customer service to request a return label and a full refund, I was repeatedly stonewalled. Instead of providing a prepaid return label for a misdescribed item, Sherry from customer support offered a series of low partial refunds (first 20%, then 50%) to avoid processing a full return. They tried to blame the vast quality gap on "screen brightness settings" and cited their own internal policies to refuse a proper return.
Under UK consumer law (Consumer Contracts Regulations and Consumer Rights Act 2015), consumers have a clear legal right to cancel online orders within 14 days and receive a 100% refund without being forced to keep substandard products. Miasolé's practice of pushing partial refunds instead of honoring basic statutory consumer rights is unacceptable.
Save your money and shop elsewhere—the product photos do not represent what you actually receive, and customer support will resist giving you your money back.

22 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

They are an absolute scam

They are an absolute scam! Do not buy from them. I bought a phone case weeks ago and never received an email confirmation of the order despite emailing AND messaging them via their website. Their cases are literally ripped off other websites. So disappointing! Oh and don’t believe their “sale”, that timer has been on for weeks despite saying 5 minutes left one week and the next week showing 15 hours left a few weeks later.

3 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Site à fuir, grosse arnaque

Site à fuir, j’ai commandé il y a plus de deux semaines, je n’ai eu aucune confirmation de commande. Quand j’ai voulu annuler ma commande le jour même car j’ai trouvé mieux, ils m’ont dit que ça avait été expédié donc impossible d’annuler.
Nous sommes deux semaines plus tard et je n’ai rien reçu. C’est une ÉNORME ARNAQUE.

11 de julho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Bonjour,

Merci pour votre retour, et désolé pour la confusion.

Après vérification de votre commande, le colis a bien été livré le 28 juillet. Si vous ne l'avez pas trouvé, nous vous conseillons de vérifier auprès de vos voisins ou de votre point relais — il arrive que les colis y soient déposés sans notification.

Concernant la confirmation de commande : aucune adresse e-mail n'était enregistrée sur votre commande, ce qui explique pourquoi vous n'avez reçu ni confirmation ni suivi de notre part. Nous corrigeons actuellement ce problème sur notre site.

Sur l'annulation : l'information qui vous a été donnée n'était pas correcte, et nous en sommes désolés. Vous aviez le droit d'annuler votre commande. Nous avons revu notre procédure interne pour que cela ne se reproduise plus.

Contactez-nous à Support@miasolecase.com et nous vous enverrons la preuve de livraison. Si le colis reste introuvable, nous trouverons une solution avec vous.

Cordialement,
Miasolé

Classificada 2 em 5 estrelas

Do not buy

Waited three weeks to get a plastic cheap made in china phonecase, not at all like what they are advertising. Save your money and do not buy from this website.

7 de julho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Dear Stella,
We're very sorry to hear about your experience, and we completely understand your frustration. We also apologize if the return email address didn't work for you — that should never happen, and we want to make this right.
Please reach out to us directly at support@miasolecase.com and include the name "Stella" (the name you used for this review) along with your order number. That way we can match your message to your review and resolve this for you as quickly as possible.
We're confident we can find a good solution for you, and we look forward to hearing from you.
Kind regards,

Classificada 5 em 5 estrelas

I’m really happy with my new turtle…

I’m really happy with my new turtle phone case. I read the reviews about it being like plasticky material and I was worried and considering a refund. What I didn’t expect what a proper phone case which is really beautiful. I’ve already managed to drop it multiple times by accident and it’s had a little shatter but unoticable so it’s good quality and also does all the jobs it needs to do. I don’t usually leave reviews but felt like I should because these reviews are not it :)

1 de julho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Thanks for taking the time to write this, really appreciate it. Glad the case surprised you, and good to hear it's survived a few drops already. Enjoy it!
Miasolé

Classificada 4 em 5 estrelas

Love the phone cases

I ordered the phone cases and I received them. The cases look exactly how you would imagine. They’re also pretty strong as I tend to drop my phone allot and it’s not given me a crack. Delivery service could be better but they do reply and Try to help. overall I love the cases and definitely recommend!!

1 de junho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Thanks Shahed, glad the cases are holding up. Delivery is our main focus right now and we're making real progress on it. Appreciate the recommendation!

Classificada 5 em 5 estrelas

Amazing quality and looks exactly like…

Amazing quality and looks exactly like the picture! Good customer service and quick to answer any questions. I’m very happy with my purchase

10 de junho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Thank you Renée, great to hear the case matched the pictures. Enjoy it!

Classificada 1 em 5 estrelas

Not at all like the picture

This is a scam - the phone case does not look like the product picture at all. It is a bad quality image printed on a cheap case. It is damaged very easily, there already was a scratch/defect in the case's image when it arrived.

10 de junho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Hallo Anke,

es tut uns leid, dass Ihre Hülle beschädigt ankam, das hätte nicht passieren dürfen.

Wir haben Ihnen den vollen Kaufpreis damals erstattet, und wir hoffen, dass die Sache damit für Sie erledigt war.

Ihre Rückmeldung zur Druckqualität haben wir ernst genommen: Wir arbeiten inzwischen mit einem anderen Hersteller, und die Druckqualität ist deutlich besser als noch im Frühjahr.

Falls doch noch etwas offen sein sollte, melden Sie sich gerne unter support@miasolecase.com.

Viele Grüße,
Miasolé

Classificada 1 em 5 estrelas

A scam!!!

A scam!!!! The cases do not look like anything in the adverts and on their TikTok page! So cheap and nasty!!! So disappointing wish I could add photos of what they actually look like!

6 de junho de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Dear Nancy,
We're very sorry to hear about your experience, and we completely understand your frustration. We also apologize if the return email address didn't work for you — that should never happen, and we want to make this right.
Please reach out to us directly at support@miasolecase.com and include the name "Lucy" (the name you used for this review) along with your order number. That way we can match your message to your review and resolve this for you as quickly as possible.
We're confident we can find a good solution for you, and we look forward to hearing from you.
Kind regards,

Classificada 1 em 5 estrelas

REALLYYYY BADD!!! DON'T RECOMMEND

I wanted to return my order, but the email address provided for requesting a return doesn’t even exist. The quality looks like something from Temu, honestly unbelievably bad. The product looks nothing like the photos shown on the website. This was a huge disappointment and definitely feels like a scam. I would not recommend ordering from here.

29 de maio de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Dear Nancy,
We're very sorry to hear about your experience, and we completely understand your frustration. We also apologize if the return email address didn't work for you — that should never happen, and we want to make this right.
Please reach out to us directly at support@miasolecase.com and include the name "MULDERS NANCY" (the name you used for this review) along with your order number. That way we can match your message to your review and resolve this for you as quickly as possible.
We're confident we can find a good solution for you, and we look forward to hearing from you.
Kind regards,
Team Miasolé

Classificada 5 em 5 estrelas

Good

Bought it for my sister and she loved the quality

10 de maio de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Thanks Brent, glad your sister liked it!

Miasolé

Classificada 5 em 5 estrelas

Great

⭐⭐⭐⭐⭐

My daughter is extremely happy with the phone cases we received from Miasole! The quality is really good, and the cases look exactly like the pictures. Shipping was fast and everything was packaged nicely. Definitely recommended if you are looking for stylish and high-quality phone cases. We will definitely order here again!

9 de maio de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Thank you Hans, really glad your daughter is happy with them. See you next time!

Miasolé

Classificada 1 em 5 estrelas

Dropshipping temu phone cases that do…

Dropshipping temu phone cases that do not look like anything like the pictures on the website

Edit 5/8: they have replied that they refunded me at the time: they didn’t.

6 de maio de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Hoi Hilke,

vervelend dat het hoesje niet was wat je ervan verwachtte. We hebben je destijds volledig terugbetaald.

Onze productfoto's zijn overigens eigen foto's van het echte product, geen leveranciersbeelden. We werken inmiddels ook met een andere fabrikant, waardoor de printkwaliteit een stuk beter is dan in het voorjaar.

Mocht er nog iets openstaan, dan horen we het graag via support@miasolecase.com.

Miasolé

Classificada 1 em 5 estrelas

Phone case looks like a temu print…

Phone case looks like a temu print phone case, bought it for £20 now there’s no way to return. Absolutely ridiculous

14 de abril de 2026
Opinião espontânea
logótipo da Miasolecase

Resposta da Miasolecase

Dear customer,
We're sorry to hear about your experience and would like to help resolve this. Please send us an email at support@miasolecase.com and be sure to include the name "HS" (the name you used for this review) along with your order number. That way we can match your email to your review and look into it right away.
We look forward to hearing from you so we can make this right.
Kind regards,
The Miasole Team

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