Midland Air Conditioning and Facility Management Ltd Opiniões 

99
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

From the moment we enquired with Anthony who advised on the air con to Charlene booking us for installation quickly after issues with stock levels we were updated and rescheduled quickly.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We popped into the showroom on the off-chance, and were amazed by how knowledgeable Anthony the salesperson was. He walked us through choosing the units, and told us what to expect. We then found... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

We had an AC installed recently. The process from quotation to installation was smooth although details and standard of quotation could be improved. A company one can do business with. It is reliabl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

the installation team kept us informed at every stage of the 4 day job - what they were going to do and when. because it was a domestic situation they always removed their outdoor shoes when working... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Engenheiro
  2. também em
  3. Distribuidor de sistemas de ar condicionado
  4. Empreiteiro de energia solar
  5. Fornecedor de ar condicionado

Escrito pela empresa

We at MAC pride ourselves on delivering a first class service to all our customers new or existing. All our colleagues within MAC are all qualified to the highest standards so you can be sure to achieve your expectations. We only supply and fit equipment that has long warranty not 1 year or 2 years but 7 years for continuous peace of mind. We also offer service plans to keep your equipment performing to its optimum performance all year round so you can enjoy your Air Conditioning all year. We work with some of the biggest names on the high street such as Claire’s and Smigle as well as Bullring and Grand central.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

99 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(99)

13 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

What a difference having air con in…

What a difference having air con in living room . For years I’ve had to shut windows and buy blinds that cut out the sun so every day in the summer I have blinds shut . This was worth every penny and didn’t think it was expensive . The 2 lads Jack and Matt worked very hard especially trying to get through my blue brick.
They cleaned up after them and were very friendly . Took shoes off in house, very courteous. Well done lads working in this heat . Surprisingly quiet too.

15 de agosto de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hi Elaine
Thank you so much for your 5 star review! I am thrilled to hear you are happy with the AC units and the service provided by our engineers.
I will certainly pass your kind words over to Jack and Matt, they will really appreciate this!
We hope you enjoy your new unit and also being able to have your blinds open to enjoy the sunshine! 😊☀️
Best wishes,
Lucy - MAC Sales Team

Classificada 5 em 5 estrelas

My Midland Air Conditioning experience

My whole experience with MAC from initial contact to completion of installation was one which lead me to feel that the company was very professional in all aspects. Particular thanks must be given to the team that did the installation, who worked on through conditions that were quite extreme.
I have no hesitation in recommending MAC for air conditioning to anyone.

12 de agosto de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hi Alan,

Thank you for sharing your experience with us! We’re so pleased to hear that from first contact through to installation, you found our team professional and committed—especially in those challenging conditions. I’ll be sure to pass on your thanks to the installation team; they’ll be delighted to know their hard work made such a positive impact.

Your recommendation means a lot to us, and we look forward to supporting you in the future.

kindest Regards
Mac Sales Team

Classificada 5 em 5 estrelas

Worth every penny.

I had 4 units installed in 2023 and to date I am very happy. The installation team were superb and after installation they even gifted me a wonderful bouquet of flowers with a lovely note. Since then I have had it serviced and even the service has been top quality . The excellent and very professional services includes the interaction with the people being the scenes answering phone calls and responding to emails. PS they need another service :-)

1 de agosto de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hi Freda,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear you’re happy with your installation and ongoing service. It’s wonderful to know that our team—both on-site and behind the scenes—made such a positive impression, and we’re glad the flowers brought a smile to your day.

We look forward to seeing you again for your next service and to keeping everything running perfectly for you.

Classificada 1 em 5 estrelas

I value my time too much to deal with them


Called to ask about getting an installation, they told me to send some details to a specific email address and I would be called soon. I send them over, 4 days later no call so I call them. Apparently they gave me completely the wrong email address that doesn't get checked anymore.

I send details over to the new email, many days later I get an email back saying I will recieve a quote soon. It's been like another 5 days and still nothing. This is how the process of "can you guys install ac in my house? yes? ok here's the money" goes with these guys. I get being busy but after wasting my time by giving me the wrong email and then never notifing me of it you'd think you could get a quote done in less than 10 days considering your website generates them automatically and you already have a profile on me. Literally pick any other company.


15 de julho de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hi Adam,

Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience — it’s clear we’ve fallen short of the standard we aim to deliver.

You’re absolutely right: being given an outdated email address and then experiencing delays on top of that is frustrating and unacceptable, can you please provide this email address as I have no knowledge of an old email address that’s not used! We’ve recently made some internal changes, and it’s clear that communication around those updates possibly wasnt handled as it should have been. That’s completely on us.

I appreciate your patience, and I understand why you’d be disappointed. We’re currently reviewing how enquiries like yours are handled to ensure this doesn’t happen again, as this happens extremely rarely, we use a platform that collects data from our advertising platforms so it’s extremely difficult to miss any customers request asking about one of our services, I have asked our sales admin to look into this matter as I can’t locate your information, so if you would be kind enough to reach out to me on the provided number I will personally deal with your complaint.

As you can see we have many excellent reviews making us a strong company to do business with.

If you’re still open to receiving a quote or would like to speak directly with a manager, please reach out to me personally on 07960 944712 or email Anthony@midlandaircon.co.uk, and I’ll make sure it’s dealt with immediately.

Thank you again for highlighting this — feedback like yours helps us get better.

Best regards,
Anthony Smith
Director, Midland Air Conditioning

Classificada 5 em 5 estrelas

Highly recommended to us by a very good…

Highly recommended to us by a very good friend - thank you.
A very professional team Lee & Craig came and installed airconditioning for us on one of the hottest days of the year thus far.
They first came and gave us a quote and explained thoroughly what was required and what it would entail.
On the day they checked that we were happy with everything and talked us through the whole process again.
Two really professional, polite guys. Very happy with the unit etc too. Would we recommend this company - hell yes highly recommended in a heartbeat. Thanks guy

10 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Wholeheartedly recommend

I had a Mitsubishi Air-Conditioning Unit installed into my house this week and couldn’t be happier.
Juliette and Charlene in the office made the whole experience flawless. They are such happy people and nothing is too much trouble. I threw questions at them they couldn’t answer but within a day I was told what I wanted to know and even then they kept me informed. Arranging the Engineers and Electrician was at a convenient time of my choice.
The installation was completed by Wayne, and Luke with Billy doing the Electrics. They were all Friendly, approachable and knowledgeable in their fields, true professionals in my view. Their work was outstanding. They needed access to a neighbours property who had previously been difficult but they respected his property as they did mine, like their own.
They explained what they were doing as they completed parts of it as I was interested and they were happy to explain whilst also getting on with the work in hand. Very quick but also very thorough.
My interior and exterior was left as found.
Billy was just as thorough insisting a breaker was fitted because it was his work speaks volumes. My previous installers didn’t bother.
I then paid my invoice as easily as I paid my deposit and sitting in the cool as temperatures heat up outside. I can rest assured that it will be easy to breathe this summer.
I did take out the service contract to keep my guarantees valid again at a reasonable price.
I would wholeheartedly recommend Midland Air Conditioning to anyone wanting Renewable Energy (Heat Pumps/Solar) and Air Conditioning. Quality products at good prices I feel with a professional service.
I left this review as I felt those employed are worthy of recognition and a good reflection of a reputable company.

17 de junho de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hi Stephen

Thank you so much for your incredibly kind and detailed review!

It truly means a lot to us to hear how happy you are with your new Mitsubishi system and the experience you had with our team. Juliette, Charlene, Wayne, Luke, and Billy will be absolutely thrilled to know their hard work and dedication made such a positive impression. We’re so pleased everything ran smoothly for you—from the initial enquiries to the final installation and beyond.

We pride ourselves on being approachable, professional, and thorough, so it’s great to hear that came through at every step. Your feedback is not only appreciated—it really does motivate us to keep delivering the high standard of service we strive for every day.

Thank you again for choosing Midland Air Conditioning, and for taking the time to share your experience. If there’s anything else we can help with down the line, don’t hesitate to get in touch.

Classificada 5 em 5 estrelas

Amazing service

It was easy to arrange a staff member to come out and evaluate the placement for a new aircon unit we wanted to install. Once I accepted the quote it wasn’t too long before I got a date for installation.

On the install date the engineers arrived promptly and got on with their work, they were really friendly and kept us updated on their progress. Once installation was finished they cleaned up nicely behind themselves.

The engineers unfortunately due to unforeseen circumstances had to come back to move the outside unit but again arrived promptly and were really friendly and went on about their work.

This is our second aircon unit from Midlands Aircon and if we want anything further we will go back to them. The service I received was excellent and they are top notch.

28 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

MAC is a very good company

MAC is a very good company. The staff is very responsive; Anthony, the owner, is very approachable. Their quotes are competitive. They fitted 3 ACs for us over the last year (on two occasions) and each time they arrived on time; they were neat and installed the products efficiently.Thanks to Josh and his colleague who were professional and patient. Will go back to them again if the need arises.

30 de abril de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Thank you so much for your kind words and positive feedback!

We’re really pleased to hear that you were happy with our service and installations over the past year. Anthony, Josh, and the rest of the team will be delighted to know their efforts were appreciated. We always aim to provide a professional, efficient and friendly service, so it's great to know that reflected in your experience.

If you ever need anything in the future, we’ll be more than happy to help.

Classificada 5 em 5 estrelas

Excellent service and products

Excellent service and products, very accommodating of our family neurodiversity needs. Anthony was very helpful in making our choices. Billy, Callum and John were great all through the installation.

15 de abril de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hi Alistair

Thank you so much for your kind words!

We’re really pleased to hear that you had a positive experience with us and that we were able to accommodate your family’s needs. Anthony, Billy, Callum, and John will be delighted to know their efforts made a difference.

If there's anything you need in the future, please don't hesitate to get in touch.

Thank you again for choosing MAC!

Classificada 5 em 5 estrelas

One happy customer

The install went smoothly, nice polite, on time engineers. Special mention to the electrician (so sorry I can't remember your name) but extremely knowledgeable.
All a credit to MAC but Jamie, who returned to solve my APP issues really is a fantastic ambassador for MAC. He was everything and more you'd hope from a company and really has left me knowing I made the right choice going with MAC, and that I'll be fully supported going forward should I need anything. Jamie was a pleasure to have in the house,he made me feel completely at ease and comfortable, down to earth, explaining things in simple ways I could easily understand and clearly loves his job and his relationship with his higher management. Couldn't be happier. Also I must mention the unsung hero's in the office, busily arranging everything behind the scenes and for many, being the first POC on the phones, every one of you that I spoke too was friendly, helpful and understanding. MAC, you are doing everything right, a huge thanks from me. Anthony, you have a team to be proud of, they really are doing you justice

24 de março de 2025
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Thank you so much for taking the time to share such a thoughtful and detailed review!

We’re absolutely delighted to hear that your installation went smoothly and that our engineers, especially Jamie and our electrician, left such a positive impression. Jamie truly is an asset to the team, and it’s fantastic to hear he made you feel comfortable and well-informed throughout.

We’ll also make sure to pass on your kind words to our office team—they’ll be thrilled to know their efforts are recognised and appreciated.

Anthony and all of us here at MAC are incredibly proud of the team and it’s feedback like this that reminds us why we love what we do. If you ever need anything in the future, please don’t hesitate to reach out.

Thank you again for choosing MAC!

Classificada 5 em 5 estrelas

Highly recommend

I had a fantastic experience working with MAC. While they're not the cheapest option, they are definitely worth the investment. We live in a mid-terraced house with a tricky layout and a glazed veranda that blocks access to the top level. MAC came up with the best solution for installing the A/C, taking into account future maintenance, convenience for us and our neighbors, safety, and more. The whole team – from the sales staff to the director and the on-site crew – was amazing, professional, and attentive to our needs. I highly recommend them!

1 de julho de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Thank you so much for your kind words and detailed review! We're thrilled to hear that you had a fantastic experience with MAC. We always aim to provide the best solutions tailored to our customers' needs, especially when faced with unique challenges like yours. It's great to know that our team’s professionalism and attention to detail made a positive impact. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need anything in the future, don’t hesitate to reach out!

Classificada 5 em 5 estrelas

I purchased an air conditioning unit in…

I purchased an air conditioning unit in April 2024 and could not be happier with its performance. I live in a new build house which is very well insulated but unbearably hot in warm weather. Last summer was the first I have enjoyed since moving here! The unit is so quiet that I kept checking that it was on! It very quickly cooled my entire downstairs and is economical to run.

11 de abril de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

That’s fantastic to hear! We’re so glad your air conditioning unit has made such a difference in your home. It’s great to know that it’s keeping you comfortable and running efficiently. If you ever need any maintenance or have any questions, feel free to reach out. Enjoy your cool and quiet summers! ❄️😊

Classificada 4 em 5 estrelas

AC installation with MAC

We had an AC installed recently. The process from quotation to installation was smooth although details and standard of quotation could be improved.
A company one can do business with. It is reliable in its dealings with customers, not a 'cowboy' company.
I would have given them 5 stars if it were not for the wifi-linking part. The technician didn't know how to do it and left it to me to deal with it. I had to waste a couple of hours with Mitsubishi, ringing different numbers, before I could get it linked up with the wifi. Mitsubishi's attitude to customers, like most companies these days, was 'inconvenient telephone calls'. They emailed me the instructions to follow!

4 de dezembro de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Thank you for your feedback! We're pleased to hear that you found our service smooth and reliable. We appreciate your honesty about the quotation details and the WiFi setup. We’ll take this on board to improve our process and ensure our technicians are better equipped for future installations.

If you ever need any further assistance, please don’t hesitate to reach out. Enjoy your air conditioning, and thanks again for choosing us! 😊❄️

Classificada 5 em 5 estrelas

Good all round service

Really pleased with the service we received.

The unit installed is really effective for both heating and cooling and the advice from MAC made the process much easier for us.
We were given all the options and chose to go for a better model, there was no pressure at all.
Prior to the install, we did a call to run through what we wanted, even sending over floor plans of the house to be given recommendations on locations.

On the day, we had multiple different people attend for different aspects of the install, with everything done in a very clean, professional way and to our requirements.

Would definitely recommend.

12 de julho de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Thank you for taking the time to share your experience! Our team are delighted to hear that you’re pleased with the service and that your air conditioning system is performing well for both heating and cooling. Your recommendation is greatly appreciated and we’re always here if you need any further assistance!

Classificada 5 em 5 estrelas

Fantastic

We found MAC online searching for local installers and was impressed with what I read on their website. I did a quote for a single room initially and following a brief hiatus on the project got back in touch and spoke to a lovely lady on the phone (I now forget her name) who booked me in at a convenient time for a visit and assesment of the job by Anthony the company Director.

Anthony was very helpful going through different options and we actually ended up going with a split system to feed two rooms (master bedroom and office).

We took the plunge and couldn't be more happy with the service we received. Dan and Wayne were our installers and they were absolutely fantastic, installing the system without any fuss or mess. They were very helpful, considerate and are a credit to the company.

We would highly recommend Midland Air Conditioning.

11 de novembro de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our team and hope you enjoy your new AC system! Your recommendation means the world to us and we truly appreciate your kind words. If you need anything in the future, please don’t hesitate to reach out to us!

Classificada 5 em 5 estrelas

Top products and service

Top products, top installation.
I wanted a cosmetically clean look to our air conditioning system that worked. That’s what I got!

13 de setembro de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

Hello Gary, thank you very much for your review. We are very pleased to hear you are happy with the air conditioning system we installed for you.

We take great care to employ excellent staff who not only do a great job to the exacting standards that our customers are looking for but also represent MAC's desire to exceed your expectations.

Classificada 5 em 5 estrelas

Trusted company with excellent service

I found MAC to be a trustworthy company who were professional and courteous. Anthony, the lead, came home and explained the air conditioners (Mitsubishi) and the installation. Callum, who installed the air conditioner and Dan the electrician were excellent. Gareth was brilliant and even came home to set up the wi fi after the installation. The price quoted was competitive though not the cheapest. I am very glad I went with MAC and will gladly recommend them to any one interested in air conditioners.

25 de julho de 2024
Opinião espontânea
logótipo da Midland Air Conditioning and Facility Management Ltd

Resposta da Midland Air Conditioning and Facility Management Ltd

We're very happy to hear you are pleased with your installation and that we were able to offer all the support you needed when it came to setting up your wifi too. Enjoy the cooling and heating your air conditioning system provides!

Classificada 5 em 5 estrelas

First class service

We received an extremely professional and first rate service. The company delivered everything that we expected and on the day their engineers (Callum, Peter and Mark) were very polite, friendly and considerate whilst in our home. I would have no hesitation in recommending this company.

23 de julho de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais