Mifo Opiniões 1137

Zero response from customer service when requesting to return the product and get a full refund. Product still in original unopened packaging arrived a few says ago.

Earbuds were delivered and failed to work from the start with bluetooth dropping out within 10 seconds of starting playback.
The factory reset process as described in their manual did not work, so I contacted them and requested a return/refund.
They took a week to reply and gave me instructions for a factory reset. I replied that I had already tried everything they were advising and that it had not worked.
Several days later, I received another reply with instructions for a factory reset, again I replied saying I had done this and requesting a return/refund.
I then heard nothing for another week, so I wrote again (all this was by email), demanding a return and refund.
That's where we stand nearly 3 weeks after I received the earbuds. I don't hold out much hope of a refund, and the earbuds don't work.

The product looks good - sturdy and high quality but the customer service is non existent. I received them and decided they weren't for me so contacted the EU email address for return information which took a week to get back to me. I confirmed that I met the return conditions and need to understand the process and return address - that was 2 weeks ago. Still waiting.

Advice - only buy the product if you are 100% sure and you are unlikely to want to return them.

Terrible company I had faulty ear buds and I sent them back 2 months ago now no ear buds and they won’t respond please avoid!!!

I have had these headphones for a year and a half and have hardly used them.
They never charge in the case properly and always connect to my phone when in the case which is incredible frustrating. The charging lights continuously flicker in the case unless I hold them down. defiantly would NOT recommend

I ordered headphones after having a previous good experience with them. I paid for 2-5 business day delivery. After over a week they hadn't arrived so I contacted to cancel. I was told it would be looked into. The order got dispatched and was apparently too late to cancel. I had by this time bought alternatives. They arrived 3 weeks later. I have tried instigating a return and refund but my emails are now ignored. A dreadful company. I wish I'd checked here first to see how much this company has gone downhill.

Want to return an unopened product
Cannot do the return. It said to use bubblechat to correspond with the company, there is none. Nor is there an email address.
Would advise anyone not to purchase from this company.
I have a product that is not wanted and I am out of pocket because of this company.

Worst service I have ever received!! Ordered the headphones on 6th October with plenty of time to arrive by 27th . After not arriving I sent 3 emails with no response! Finally received response saying they will look into it . Days passed and no follow up or update . 2 emails later , no headphones and no response . They have taken the money and should be disgusted with themselves !

Order was placed on 29 Sep with a 3-5 delivery period. I have had no update on where it is since 16 October. They have stopped answering my emails. Do not buy from this company. They shouldn't be selling products that they can't deliver on. Their 2.8 rating speaks for itself.

Requested a refund and advised 20% taken for restocking! they received item on 9 October and still awaiting a refund, it is now 20 October and despite my complaints and taken to Resolver, still no refund.

I bought the gen 5 plus earbuds and have had nothing but trouble ever since, when I want to listen to anything they disconnect within 2 minutes, particularly the left one, and when I eventually get fed up, put them back in the case, and start using my Samsung Buds 2? Oh then the MIFO buds decide to connect and kick the Samsung ones off the Bluetooth connection, all while in their case 🙄

Another thing is that the MIFO buds won't charge unless they have a type C plugged into them, despite the case having 100% battery it's just very strange and annoying, so if you are thinking of giving them a shot like me? Just stick with the official ones for your device it will save you a lot of hassle. Samsung buds 3 pro are in the way...

Extremely poor sound quality. Cheap, nasty tone, constant beeping for no reason and limited bluetooth connectivity. Customer service has been poor: I have emailed several times and after receiving some advice about resetting - which I tried - I have had no response to my last three emails requesting a refund. Avoid earbuds and company.

The day I ordered, I canceled, and I got vague emails responding days later, then the earbuds arrived. Horrible support now am trying to return.

I ordered but didn’t get an email confirmation for over a week. During that time I emailed to say please cancel the order and process a refund. They ignored this until the headphones were finally delivered when they emailed back to suggest I try the headphones and keep them. They have given 0 detail on how to return them and I assume are waiting for the 14 days to pass so it falls outside of the returns policy time.

delivery time was fantastic. But when i was researching ear buds with the best bass, this company came up well.
I think the sound is rubbish, i have gone back to my samsung ear buds.
£100 wasted.

I have awarded the two stars on the basis of the ordering process & speed of delivery although the amount of packaging is a bit overkill imho. Unfortunately the tips themselves are totally unfit for purpose & so no five star reviews unlike for the sound quality & construction of the buds themselves.

Be careful they are banned by trading standards australia - google it! After a big delay to get them in the first place and having to chase I received the headphones and one didn't work. Their website has very limited information but eventually tracked down an email address (it says they have webchat and they don't) then got a fast response asking me to video it not working i did. They then said I could return and get a refund and have heard nothing since despite over 10 chaser emails. Reported to trading standards but they have no postal address so very difficult to pursue legal action. AVOID!

Dont waste youre money with this company, customer service is non existent, trying to return an unused item and they won’t even answer emails to advise of returns process, total scam..

Bought the Mifo earbuds after reading an article praising them. Even before the year was out, i had issues with them. It was almost impossible to get both to work. Then one stopped working altogether. Now the one that was working doesn't seem to be charging correctly. Tried everything to fix them. I haven't even used them 30 times. Never again will this company get my money.

Update: It has taken over 6 months but Mifo have finally replaced my defective ear buds. I had to use their Australian site because the UK site has no support. Contacting them is painfully slow but I need to be fair and so will upgrade them to 3 stars.

Used to like my old Mifo ear buds. The new ones, still in warranty, are defective. Customer support is also defective, their site does not have the live chat it claims to have. They don't reply to emails. Gutted. They are not cheap either.