Mighty Mouthcare Opiniões 71

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your wonderful review Sasha! We are so glad to hear it's changed your oral hygiene for the better 💚

Resposta da Mighty Mouthcare

13/05/2026

Hi Tobi,
Thank you so much for your glowing review - we are thrilled that you love the look for the dispenser and think our toothpaste is perfect!
Thanks for joining us on our mission to reduce plastic waste 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your wonderful review Kitty - we are so glad you love the product 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your kind words George - we are glad to have you join us on the Mighty mission to reduce plastic waste!! 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your lovely review, Jenny! We’re absolutely delighted to hear how thrilled you are with the switch to Mighty.

It’s wonderful to know you’re enjoying the taste and freshness, and that the dispenser feels like such a positive upgrade from traditional plastic tubes. Creating something that looks great in the bathroom while being kinder to the planet was a huge part of our mission, so your feedback really means a lot.

Thank you again for your support - we’re so happy to have you as part of the Mighty community! 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your kind review Ellie! We’re delighted to hear you’re enjoying the toothpaste and that our team and approach have made such a positive impression.

Being sustainable and transparent is incredibly important to us, so it really means a lot to hear that recognised by our customers.

Thanks again for your support and for being part of the Mighty mission! 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for this thoughtful and supportive review, Lucy! We really appreciate your patience and understanding, especially during the earlier delivery and dispenser challenges.

As a small business, there have definitely been some learning curves along the way, so it means a huge amount to hear that our customer service and communication made a positive difference for you. We always want customers to feel looked after personally, and we’re so pleased your issues were resolved each time.

It’s also fantastic to hear you’re loving the new dispenser and toothpaste... especially the reduction in toothpaste tubes at home! A second dispenser for the weekend bag sounds like a brilliant idea 😊

Thank you again for your recommendation and for being such a valued part of the Mighty community! 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your lovely review, Olivia! We’re so pleased to hear you’re enjoying both the toothpaste and the convenience of the refill deliveries - making oral care simpler and more sustainable is exactly what we hoped to achieve.

And we’re especially happy to hear you love the dispenser colour too 😍

Thank you again for your support and recommendation, it means so much to our small team! 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for taking the time to share your experience, Philippa. We’re truly delighted to hear that Mighty has made such a positive difference for you.

It’s incredibly meaningful to know that after struggling for so long with gum sensitivity and irritation, you’ve found a toothpaste that feels gentle, effective, and supportive of your oral health. Hearing that both your dentist and hygienist noticed improvements is wonderful feedback for our team.

We’re also so pleased that you appreciate the refillable dispenser system and our approach to reducing plastic waste without compromising on quality or affordability.

Thank you again for your thoughtful and detailed review and especially for your honesty and trust in sharing your experience. Support like yours means the world to our small team 💚

Resposta da Mighty Mouthcare

13/05/2026

Thank you so much for your great review! We’re thrilled to hear you’re enjoying the toothpaste and loving the new dispenser upgrade too!

Creating a more sustainable alternative to traditional toothpaste tubes while still making it feel premium and enjoyable to use is exactly what we set out to do, so your recommendation really means a lot.

Thanks again for your support and for being part of the Mighty mission! 💚

Resposta da Mighty Mouthcare

14/04/2026

Hi Mark,

Thanks for your feedback.

We’ve been sending regular email updates to customers as timelines have evolved, to ensure everyone is kept informed during this transition. That said, we’re sorry to hear you feel you haven’t received adequate communication - it may have been our emails have fallen into your junk inbox?

You mentioned information on our website regarding dispatch timelines - we’d genuinely appreciate if you could point us to where you saw this, as it’s not reflective of the messaging we’re currently sharing with customers.

We’ve also looked into your case and can see your previous email unfortunately landed in our spam inbox, which is why you didn’t receive a response at the time. That’s now been picked up and replied to.

Your order is part of our upgrade to the new V2 system, and you’ll receive tracking details as soon as it’s dispatched which will be within the coming week as mentioned over email.

Sorry again for any disappointment caused - we hope to make that up to you once you receive the product!

- Mighty Team

Resposta da Mighty Mouthcare

14/04/2026

Hi Karin,

Thanks for your feedback and we are sorry that you've not had a chance to try the product yet.

We appreciate that delivery has taken longer than expected. We’ve been keeping customers updated via email as timelines have progressed, including details of our transition to the new V2 system whereby you'll be receiving a free upgrade to V2.

As part of this transition, I can see you’ve selected to be upgraded to the Mint V2 dispenser. Dispatch of these upgraded orders is beginning this week, so yours should be on its way this week if it hasn’t already been sent.

If you would still prefer a refund, please contact us at hello@mightymouthcare.com and we’ll be happy to arrange that for you.

- Mighty Team

Resposta da Mighty Mouthcare

7/04/2026

Hi Katherine,

I’m really sorry to hear how frustrating this experience has been - I completely understand your concerns.

We’ve been experiencing some unexpected delays while transitioning from our V1 to V2 dispensers, and we’ve been sending updates to customers throughout this period. That said, we appreciate this hasn’t met your expectations and we’re very sorry for the inconvenience caused.

I can see you contacted us on 5th April over the bank holiday weekend, and we responded on 7th April to confirm that your order had been cancelled and fully refunded, as requested.

We want to reassure you (and anyone reading) that we are absolutely a legitimate small business, and we’re working hard to fulfil all orders and support our customers as quickly as possible during this transition.

If there’s anything further we can help with, please don’t hesitate to reach out.

The Mighty Team

Resposta da Mighty Mouthcare

31/03/2026

Hi Sandra,

We’re so sorry to hear about your experience - we completely understand how frustrating this must be.

You should have received a few emails from us explaining that this product is currently on pre-order, with stock expected to arrive in April. That said, we absolutely understand if you’d prefer not to wait.

We’d be more than happy to arrange a full refund for you. If you haven’t already, please could you email us at hello@mightymouthcare.com so we can prioritise this for you right away.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused.

– The Mighty Mouth Care Team

Resposta da Mighty Mouthcare

31/03/2026

Hi Gareth,

Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you’ve had.

You’re absolutely right to expect timely deliveries, especially as a subscriber, and we completely understand your frustration with the delays and lack of a fixed delivery date. As mentioned in our email, we’ve experienced some unexpected delays while transitioning to our new V2 product, which unfortunately impacted supply more than we anticipated.

That said, this shouldn’t have left you without product, and we sincerely apologise for the inconvenience caused.

We can confirm that your subscription has been cancelled and your refund of £16.39 has been processed. This should be back with you within 3–5 working days.

We really appreciate your support as an early customer and are very sorry you feel let down on this occasion. We hope to welcome you back in the future when V2 is up and running.

– The Mighty Mouth Care Team

Resposta da Mighty Mouthcare

14/04/2026

Hi there,

Thanks for your feedback.

We are very sorry for any frustration caused and any delays with your order whilst we transition from V1 to V2. We have been communicating updates on delivery timelines via email as they’ve evolved. As part of this, your order is being upgraded to our new V2 system at no extra cost, along with a complimentary V2 dispenser.

This transition has been communicated to all affected customers, but if you’ve missed these updates, please check your inbox (and spam folder) or get in touch with our support team and we’ll be happy to confirm the latest status of your order.

We appreciate your patience while we complete this upgrade and promise it will be worth the wait.

- The Mighty Team

Resposta da Mighty Mouthcare

31/03/2026

Hi there,

We’re really sorry to hear about your experience - this isn’t the level of service we aim to provide.

We do typically respond to emails within 3–5 working days, but on rare occasions messages can unfortunately slip through the net. If you haven’t already, could you please confirm whether you contacted us at hello@mightymouthcare.com? If not, we’d really appreciate you reaching out again so we can pick this up as a priority.

We’d be more than happy to arrange a refund or replacement for you or whatever you’d prefer to make this right.

Thank you for your patience, and again we’re very sorry for the inconvenience caused.

– The Mighty Mouth Care Team

Resposta da Mighty Mouthcare

17/03/2026

Hi Andy,

Thanks for your review and I’m sorry for the confusion here.

After speaking with you via email and social media, we confirmed that the three orders hadn’t actually been cancelled at the time, but we’ve now processed full refunds for all of them as requested.

We also want to reassure you that we’ve been responding to your messages and working to resolve this as quickly as possible.

If there’s anything further we can help with, please don’t hesitate to reach out - we’re always happy to assist.

Resposta da Mighty Mouthcare

17/03/2026

Hi Linda,

We’re really sorry to hear about your experience.

Your order was placed during our pre-order period, and we completely understand that waiting longer than expected can be frustrating. We always aim to be as clear as possible about timelines, but we appreciate this may not have met your expectations.

We’re also sorry to hear you had difficulty cancelling. As soon as you got in touch with us, we arranged this for you and processed your refund straight away.

If there’s anything further we can help with, please don’t hesitate to reach out - we’re always here to assist.