Mijn eerdere 1 ster review gedelete. Mogelijk is er iets mis gegaan met het email verkeer. Ik ben alsnog prima geholpen en dan wil ik dit graag op deze manier even rechtzetten. Heel hartelijk bedan... Ver mais
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Leia as opiniões dos outros
I have not received my order yet. It should have been delivered by 12 December. My tracking info has not been updated since the 4 December so I don't know where my package is. Disappointed 😞 Up... Ver mais
A empresa respondeu
Snelle en correcte levering. Strip gebruiken we voor een Hüppe Enjoy kwartronde douchedeur. Binnenflap van de strip loopt (nog) wat moeilijk over de dorpel, maar deur sluit verder prima af. Mooie prij... Ver mais
Product was beschadigd tijdens transport. Er werd direct een nieuwe gestuurd. Profielen waren geschikt voor douchedeuren van 6 tot 8 mm, het was beter als je apparte zou hebben voor 6 en 8 mm. Op de... Ver mais
Informações sobre a empresa
Informações de contacto
Mercuriusplein 32, 2685LP, Poeldijk, Holanda
- +31 85 401 71 50
- support@minismus.eu
- minismus.nl
4,3
Excelente
110 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kleine beschadiging bij aankomst…
Kleine beschadiging bij aankomst pakketje. Direct hersteld door klantenservice. Zonder moeilijke vragen, direct nieuwe opgestuurd.
3 de junho de 2026
Wel geld terug
Wel geld terug, omdat ik niet tevreden was met product. Wrl 8 euro retour verzending moeten betalen
4 de maio de 2026
Wissers waren zoals besteld, bezorging waardeloos
Wissers waren zoals besteld. Bezorging via post NL waardeloos. 4keer veranderde leveringsdatum gekregen. Na 8 dagen bezorgd in brievenbus, terwijl aangegeven levering datum volgende dag was.👎👎
2 de junho de 2026
Product was beschadigd tijdens…
Product was beschadigd tijdens transport. Er werd direct een nieuwe gestuurd.
Profielen waren geschikt voor douchedeuren van 6 tot 8 mm, het was beter als je apparte zou hebben voor 6 en 8 mm. Op deuren van 6 zitten ze erg ruim.
1 de junho de 2026
2 van de 6 waterdruppelaars waren…
2 van de 6 waterdruppelaars waren ingedeukt. Ze zaten los in een grote doos, geen beschermend materiaal ertussen en dat voor 22 Euro, schandalig!
Hadden geen zin meer om het te retourneren, maar zal niet meer bij u kopen.
11 de maio de 2026
When policy matters more than the customer
After testing one globe from the 12-pack watering globes, the product did not justify keeping it and was returned in accordance with the company's procedure, with approximately €19 paid in return shipping costs.
The company refunded €19.99 from the original purchase price of €39.99, stating that the returned product showed signs of use. Only one globe had been tested, emptied, dried, and returned together with the remaining unused globes. After drying, there were no visible signs that distinguished it from the unused items.
Products of this type can only be evaluated by testing their functionality. Watering performance, flow rate, and ease of use cannot be assessed by visual inspection alone. Nevertheless, a 50% deduction was applied.
Despite repeated requests, no evidence or explanation was provided to justify the deduction.
Minismus later offered a €20 store credit but declined to refund the amount to the original payment method.
A company's values are revealed most clearly when issues arise. In this case, they spoke for themselves. The outcome reflected a lack of transparency and customer focus that falls short of what customers expect.
Based on this experience, I would not recommend this product or this company.
24 de abril de 2026
Resposta da Minismus
Thank you for sharing your experience. We understand you're disappointed with how your return was handled, and we're sorry to hear that.
When the product was returned, it was assessed as used and in an unsellable condition. In such cases, we can decide not to offer a refund, yet we chose to refund €20 as a goodwill gesture, recognising that you incurred return shipping costs. We also voluntarily offered an additional €20 store credit, which was declined.
You mention that we provided no explanation for our decision. We did share our reasoning on multiple occasions. That you don't agree with the solution is different from not receiving an explanation.
The only resolution you consider acceptable is a full refund of the purchase price on top of a refund of your return shipping costs, and any other solution we offer is, in your view, unacceptable.
We're sorry we weren't able to meet your expectations on this occasion, and we hope you can understand the position we're in.
Goede omschrijving op de site van het…
Goede omschrijving op de site van het produkt.
Levering conform afspraak
29 de abril de 2026
Snel en correct geleverd
7 de abril de 2026
Alles super
8 de abril de 2026
Snel gestuurd wat er besteld was
31 de março de 2026
Snel bezorgd ..goed geregeld
30 de março de 2026
Geleverd wat ik vroeg
30 de março de 2026
XL douchewisser is echt top
XL douchewisser is echt top, douche is nu super snel droog en wisser werkt fijn.
13 de fevereiro de 2026
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