I love having this data during the chaos of perimenopause because I doctor myself. I also had a really good experience with their customer service team, which is tough these days because everything‘s... Ver mais
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Leia as opiniões dos outros
#613717MIRA - I've retuned the item and still waiting for a refund. No one willl respond and no number to call. Please issue my refund for the products I've returned to you via Royalmail. I've respo... Ver mais
A empresa respondeu
Mira has been helpful by showing me where 4 of my hormones are instead of just 1. However the insight it gives feels insignificant and not specific. The app is nice but it’s not built for intuitive... Ver mais
A empresa respondeu
I’ve been using Mira for about a month and I’m loving it! The set-up and collection process is so easy and even kind of fun! I’ve learned a lot about my menstrual cycle! I really like how the app is a... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Mira fertility tracker helps you get pregnant faster through quantitative hormone analysis and personalized ovulation tracking
Informações de contacto
Chabot Drive 4637, 94588, Pleasanton, Estados Unidos da América
- info@miracare.com
- miracare.com
3,6
Aceitável
527 opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product and nice support service
Great product and nice support service. Jermaine is the customer supporter who i worked with, she was supportive with my orders!
10 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Truc!
Thank you so much for sharing this! We’re really glad you’ve had a great experience with the product and our support team. We’re especially happy to hear that Jermaine was helpful with your orders. We'll be sure to share your kind words with her. 💚
- Team Mira
Great resource for women
This has been a great resource to have especially as I navigate changes in my body. They have provided more insight than my PCM and are very helpful whenever I run into a problem.
8 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Ashley!
Thank you so much for sharing this 💚
We’re really glad Mira has been a helpful resource for you! We wish you the best in your journey!
- Team Mira
They are so kind
They are so kind. I ordered some wands from them and it got lost. But Mira's support was able to replace them with no problem.
22 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Katrina!
Thanks so much for sharing this!
We’re really glad our support team was able to help and get your wands replaced quickly. It means a lot to hear you had a positive experience 💚
- Team Mira
My analyzer stopped working and the…
My analyzer stopped working and the customer service team sent me a new one quickly at no charge! Email responses were fast as well
1 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Carlie!
Thanks so much for sharing this! We’re really glad our team was able to get you a replacement quickly and that the process was smooth.
We appreciate you taking the time to leave such kind feedback 💚
- Team Mira
No responses - Solved
I purchased one of your premium products a week ago. It was marked as 'delivered' 3 days ago, but I still don't have the package. I have reached out several times via email and chat, but I am only getting useless bot responses. I need a real person to resolve this immediately.
23 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Mongle!
Thank you for sharing this, and we’re really sorry for the frustration you experienced trying to reach us. That’s not the level of support we aim to provide.
We’ve already arranged for a replacement to be sent, and someone from our team is in touch with you directly to make sure everything is taken care of. We appreciate your patience and the chance to make this right.
— Team Mira
Slow Results, Poor Customer Service
I purchased a Panoramic Fertility Test from Mira and have found the experience so frustrating. First, the kit itself came with just 2 "deep" lancets, which was entirely inadequate to produce the 16+ heavy drops of blood needed across the 4 test fields. Second, the response time was slower than advertised, with results "delivered" a full 34 days after sending in my kit. Third, despite claims that my lab results are ready, the results themselves fail to load, regardless of browser or device, showing an unending loading icon, giving me yet another reason to be in touch with their slow-as-mud Customer Service team. A company that doesn't even advertise its phone number probably shouldn't be relied upon for such consequential services... If I had realized sooner, I would have decided against the "shortcut" and booked a doctor's appointment, instead.
19 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Emily!
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this has been, especially with something as important as fertility testing. That’s certainly not the experience we want anyone to have.
We’d truly like the opportunity to look into your case more closely and help resolve the issue with your results as quickly as possible. If you’re open to it, please send an email to the support team with your order details, and we’ll escalate this to the appropriate team so it can be addressed promptly.
Thank you again for your honest feedback. We take it seriously, and we’re continuously working to improve both the testing experience and the support we provide.
- Mira Team
GREAT experience 👍
I had a great experience buying the Mira monitor for my wife. The monitor and extra wands came in a timely manner, they were FSA eligible, which was a plus. And when I misplaced my receipt Shiela was able to email the receipt right away! She was incredibly helpful and I’m impressed with the whole process.
Thanks Mira!
7 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Geoff!
Thank you so much for sharing this wonderful review! We’re really glad to hear that everything went smoothly with your order and that the monitor and wands arrived on time.
We’re especially happy to hear that Shiela was able to assist you so quickly with the receipt. I’ll be sure to pass along your kind words to her. It truly means a lot to our team.
Thank you again for choosing Mira!
- Mira Team
It doesn’t work for menopause…
It doesn’t work for menopause monitoring. There is a bug that keeps adding tests and adding tests to the plan. Every day. It’s up to 49 and I quit. Customer service is “working on it” …but seems like a bug or a scam to make you buy more wands at this point
11 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Rosemary!
Thanks for sharing this!
What you’re seeing isn’t a bug or a scam. The number of tests comes from the testing mode you’re in, and in menopause/transition modes the app often recommends more frequent testing because hormones can fluctuate a lot.
Our support team can help walk through your settings and what to expect so it feels more manageable.
Thanks again for your feedback.
- Mira Team
Helpful, but limited sharing(?)
It is helpful to see direction of trends with the general explanations and against the average. We would like to share this info with our healthcare professionals (at least two separate ones) alongside between spouses, but it is unclear if this is possible or how to do it.
8 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Anton!
Thanks for your review! Yes, this is absolutely possible.
You can reach out to our support team and they’ll help you set this up. If your healthcare provider has a clinic account, we can link your Mira data directly so they can view your hormone trends. You can also link your partner to your account so you can review results together.
If you email our support team, they will be happy to walk you through the options and help get everything connected.
Thanks again for your feedback! We’re glad the trend view has been helpful.
- Mira Team
No results and awful customer service
Mira as a tool and analyzer seems to measure and track what it says it does. I’m still not pregnant after almost 6 months of using this, despite no fertility issues on my or my husband’s end. While the results with Mira have not been positive for us, the customer service experience I just had makes me regret ever buying Mira. Their customer service is very curt and dismissive. I selected two day shipping for my order and they completely disregarded it and shipped it with regular mail. When I asked the customer service representative about it, I was completely gaslit. I knew I selected 2 day shipping but was told I did not. I sent a screenshot and after many hours, was sent an apology and a refund for the shipping, but my issue is still not resolved. I do not recommend ordering directly through Mira and I never will again. Last time I get burned!
7 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi Lauren,
Thank you for sharing this, and I’m really sorry for both the shipping issue and how that interaction made you feel. That’s not how we want to show up for our customers.
I’m glad the shipping was refunded, but I understand why the experience itself still left a bad impression. I’ve shared your feedback with our team so we can do better moving forward.
I’ll also be reaching out to you via email to see if there’s anything we can do to help resolve this.
Wishing you all the best, and thank you again for being honest with us.
💚 Mira Team
Great device and excellent customer service
The Mira device is very good and I found it to be far more accurate than other tests.
Yes it is expensive, however I did find the money to be worth it.
I’d also like to say thanks to the customer service team who refunded my order after I accidentally forgot to cancel my subscription. They were very helpful and understanding. Overall, a great experience.
6 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Sally!
Thanks so much for sharing this! We’re really happy to hear you’ve found Mira accurate and worthwhile.
We're glad the support team was able to help sort out the subscription quickly and easily. We really appreciate you taking the time to leave a review!
💚 Mira Team
Unless you like smelling like a jar of…
Unless you like smelling like a jar of Vicks I did not find this product helpful and they expect you to jump through many hoops to even consider a refund. It is not money back guarantee and shame on me for not looking into this more thoroughly. I was just looking for joint pain relief. BUYER BEWARE!!!!!
1 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Pamela!
Thanks for taking the time to leave a review. We wanted to check in because we’re not seeing a customer record for you.
We also want to clarify that Mira doesn’t sell any creams, ointments, or products for joint pain relief. Our products are fertility focused, including hormone testing wands, supplements, and teas only, and nothing that would smell like Vicks.
It’s possible this review was meant for a different brand. If so, Trustpilot does allow reviews to be edited or removed.
If you believe this review is connected to a Mira purchase, feel free to reach out to our support team with your order details and we’ll be happy to help.
💚 Mira Team
Great experience with Mira support…
Great experience with Mira support team; my order was a bit late (over the holidays) so i reached out and got very quick, detailed and supportive response. My Mira arrived a day later. Very pleased with the customer care I received.
28 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Maria!
Thanks so much for sharing this! We’re really glad the team was able to help and keep you in the loop, especially over the holidays. Happy to hear your Mira arrived shortly after, and we really appreciate the kind words.
💚 Mira Team
The monitor broke immediately, company did nothing
The monitor broke immediately. I went through about a week of going back and forth with them trying to "troubleshoot" it before I suggested they just send me a new one because it was literally like talking to your cable company's tech support. They agreed and asked me to confirm my address. I did, and after asking about it a week later, I realized they never shipped me anything. I'm just going to do a chargeback at this point. I can't keep interacting with them.
So overall, I paid like a hundred dollars and all I got was a month's worth of frustration.
5 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi Meredith,
I’m really sorry to hear about this experience. This is not what we want for any customer.
Please reach out to our support team via email so we can look into what happened with the replacement shipment and make sure a real person reviews your case. If you include your order number and any previous correspondence, it will help us track this quickly.
We’d really appreciate the chance to look into this and make it right.
💚 Mira Team
Perfect gift for newlyweds
As a couple of faith who believes that the size of our family is up to God, I have always longed for a way to keep a more accurate track of my cycle and hormones. Although my husband and I are open to life and Gods plan, we also want to make sure that I am giving myself enough time between pregnancies to properly heal. This device has been a game changer for us. I highly recommend it and think it would be a wonderful wedding gift for any newlyweds.
5 de janeiro de 2026
Opinião espontânea
Resposta da Mira
Hi, Stephanie!
Thank you so much for sharing this. We’re truly honored that Mira has been part of such a meaningful and personal journey for you and your husband.
We’re glad the device has helped you better understand your cycle and support your health while staying aligned with your values. Thank you for the thoughtful recommendation, and we wish you both all the best as you continue building your family together.
💚 Mira Team
Avoid, scammy science
The gadget stopped working after the first attempt, my data was totally off and when I askjed the customer support to just return my money, they avoided my emails.
10 de outubro de 2025
Resposta da Mira
Hi, Riccardo!
I’m really sorry to hear about this experience. That’s not what we want for any customer. If the device stopped working and you didn’t get the support you needed, we’d like the chance to make this right.
Please reach out to our support team via email with your order number so that a member of our team can review your case and help resolve this.
💚 Mira Team
Commande reçue et service client reactif
J'ai bien reçue ma commande je pense que pendant les fêtes ils ont dû etre surchargé de commandes, pour l'instant j'ai du mal à le faire fonctionner j'aimerais l'application en français mais je debute et l'appareil est de trés bonne manufacture le service client à été réactif suite à mon premier avis, je suis donc impatiente de profiter de toutes les options de cet appareil.
15 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Bonjour, Emma!
Nous sommes vraiment désolés pour cette expérience frustrante. Il ne s’agit absolument pas d’une escroquerie et nous souhaitons vous aider à résoudre la situation.
Merci de contacter directement notre équipe support par email à support@miracare.com afin qu’une personne puisse vérifier votre commande. Vous pouvez également consulter notre site officiel : www.miracare.com.
N’hésitez pas à inclure votre numéro de commande et l’adresse email utilisée lors de l’achat pour que nous puissions vous aider plus rapidement.
Great device. Crappy customer service
Great experience using your device but a very bad experience with customer service. First purchase was made in Canada using my Australian credit card and that was cancelled due to suspected fraud (?). Then I tried reaching out about it and got an automated email and no real human from customer service trying to help me resolve this so bought the product on Amazon! Two days into using my new Mira, it fried during an app update which apparently happens with this device (according to AI). Then again I tried to get assistance to find out how to jump start or reboot the device but got no assistance. Again. Frustrated, I bought a second device on Amazon for the second time and refunded the first purchase.
Customer service is 1/10. (And I’m only giving it a 1 out of 10 because they have a so-called automated email which lets you know they received your email.)
The device it self is easy to use and provides great insight.
29 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Caroleen!
We’re really glad to hear the device itself has been helpful and easy to use. I’m sorry the purchasing and support experience was so frustrating. Issues like payment blocks, slow responses, and technical problems can take the excitement out of getting started, and we understand how disappointing that can be.
We’re continuing to strengthen our support experience to ensure customers can get timely help whenever they need it, especially if they run into a device issue.
Thank you for taking the time to share your experience. Feedback like this truly helps us improve. 💚
Mira Team
Important monitoring for me! But app could use some more careful language
I’m really grateful for this tracker and the information it allows me to have about my body. My only complaint is that fertility and pregnancy feel very baked into the language around the test results, even though I’m using it for a different health condition.
17 de dezembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Katie!
Thank you so much for sharing this, and we’re really glad Mira has been useful for you.
Mira started out very fertility focused, and while we now focus on hormone tracking for things like menopause and general health as well, some of the wording still reflects those early roots. We know that can feel off when you’re using it for a different reason, and it’s something we’re actively working on improving.
We really appreciate you pointing this out and taking the time to leave a review!
Wishing you all the best on your journey,
The Mira Care Team
Purchased a device that doesn’t work…
Purchased a device that doesn’t work and they wont refund me
1 de novembro de 2025
Opinião espontânea
Resposta da Mira
Hi, Keira!
We’re really sorry for the frustration this has caused.
If a device isn’t working as expected, our policy is to offer free replacements under our warranty, and I do see that we sent you one 3 weeks ago.
We’d still be happy to help if you have any questions or need further support.
💚 The Mira Care Team
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