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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Items were beautifully made, well stitched and good material. Helpful they reached out to check size before delivery. One item was missing, had to enquire to find out why not received. Advised it was... Ver mais

Classificada 5 em 5 estrelas

i got excellent service regarding my recent order. as i ordered wrongly but one of the mirraw colleague name UMAR helped me within hour to sort out thus issue. thanks to Umar n Mirraw excellent staff... Ver mais

Classificada 4 em 5 estrelas

Found site on google. Easily accessible and to search through. Ordering was very easy and prices were reasonable. Order came through within a couple of weeks, which was great! I did have to get some... Ver mais

Classificada 5 em 5 estrelas

I had a great experience shopping with Mirraw. They offer a wide variety of affordable Indian clothing, making it easy to find something suitable for every occasion. Mr. Umar was especially helpf... Ver mais

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de moda infantil
  3. Loja de moda masculina
  4. Loja de vestuário western
  5. Loja de moda feminina

Escrito pela empresa

Welcome to Mirraw - your one-stop destination for the finest ethnic designs from around the globe. With an impressive collection of over 2 Lakh unique products and a diverse, expanding family of more than 5 million satisfied customers worldwide, we are truly a global leader in our field. Our roots are planted firmly in the heart of Mumbai's historic Fort district, where we tirelessly work to bring you handpicked designs in Ethnic Jewellery, Indian Apparel, Western Clothing, Home Living and more. Our goal? To make it simple for you to own and enjoy the world's most beautiful ethnic creations. Mirraw was born from the combined vision of Shailesh Jain and Anup Nair back in 2011. They believed in not just selling products, but in enhancing their customers' lives by making them look and feel incredible. This ethos remains at the heart of everything we do. Our dedication and unique approach have earned us a loyal following, not just in our home country of India, but also across the US and Europe. As we look to the future, our sights are set firmly on becoming the dominant force in the ethnic wear market. So why not join us on this exciting journey? Discover the rich heritage, the vibrant colours, and the exquisite craftsmanship of the world's best ethnic designs. Welcome to the Mirraw family, where tradition meets style with a touch of elegance.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Customer Service

I recently ordered a few outfits from Mirraw and overall had a positive experience. The website offers a wide variety of traditional and contemporary styles, making it easy to find something for different occasions. The designs are beautiful and quite unique, especially if you’re looking for something cultural and elegant.

The ordering process was simple and straightforward. I appreciated the detailed product descriptions and size guides, which helped me choose the right fit. However, I would recommend double-checking measurements, as sizing can vary slightly depending on the designer.

Delivery took between 7-10days, but the outfits arrived well-packaged and in good condition. When I opened them, the quality of the fabric and the craftsmanship stood out. The embroidery and detailing were impressive and looked just like the pictures online.

Overall, Mirraw is a great choice for anyone looking for beautiful ethnic wear with good quality and unique designs. I would definitely order from them again for special occasions.

17 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all costs! Poor service and denied me a refund

I ordered a salwar suit and it looked lovely on the website but when it arrived, it was nothing like the pictures. Mirraw claimed that the suit was exactly as described and that it was due to ‘screen resolution’. They weren’t - issues ranged from embellishments advertised as gold but were actually silver, a large cut out at the back of the suit which wasn’t mentioned on the website and the overall colour was a golden cream on the website but it was actually a murky white.

I raised a return request with customer service the day it arrived and was asked to send in photos. Fast forward a month, I never heard back so raised with PayPal (I paid with them in case of a return - lucky I did). I sent the evidence to Mirraw through PayPal and was told the item matches the description and what was advertised and was told to close my case. I escalated it to PayPal resolution centre and they ended up siding with me and I got my full refund. This wouldn’t have happened if the item was advertised correctly!

I’ve bought items from Mirraw before and things were generally ok but this experience has completely put me off and I’ll never be shopping with them again.

3 de abril de 2026
Opinião espontânea
logótipo da MIRRAW

Resposta da MIRRAW

As per our records, the item was shipped exactly as described on our website. The product images displayed online accurately represent the item delivered, and there is no significant difference between the two. For your reference, we have also attached a comparison of the website images and the delivered product images.

We would like to highlight that slight variations in color may occur due to screen resolution and photography effects, which is clearly stated on our website.

As per our return policy, if you are not satisfied with the product, you may return it at your own expense. Additionally, since the dispute has already been resolved in your favor, you currently have both the refund and the product.

Thank you for your understanding.

Classificada 1 em 5 estrelas

Such bad customer service

Such bad customer service. Never buy from here. They do not have any manners and will not try their best in making you happy. You will only regret buying from here. Have been a loyal customer for 10 years and they absolutely do not care.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service Despite Initial Challenges

I’m very satisfied with the customer service I received. Although there were some challenges related to time zone differences, the support team remained responsive and helpful throughout the process.
There were also some issues with the website, and a few of the items I originally ordered unfortunately became out of stock. However, the situation was handled in a highly professional manner. The unavailable items were promptly canceled, and I received a full refund without any complications.
Even though the experience had a few hiccups, the way the company managed the issues really stood out. Their clear communication, efficiency, and professionalism made a positive impression on me. I would definitely consider ordering from them again.

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great outfits for friends wedding

Good tracking from the website when ordered, easy to see where it was in processing and shipment, only downside was I thought our sons outfit came as a 3 piece but it was just 1 piece, a little bit confusing for those not used to ordering usually, attended a wedding and everyone loved our outfits

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I ordered a garment from mirraw for my niece to wear at her wedding. About a week later I received correspondence to say that the garment is out of stock. I was very stressed out as this was her wedding dress. Sidhita called me and assured me that she understood my concern and that she would do everything to source the garment elsewhere from a different vendor or mirraw would refund. She gave me time to try and find another garment.
She kept me up to date about whether they could find the same garment elsewhere. She kept calm and was very respectful. Today I was contacted to say the garment cannot be sourced elsewhere. I said I have a replacement but it costs more. Sidhita liased with the sales team who then allowed me a discount for the new garment as they understood and wanted to help in the situation. I am very appreciative of sidhita’s excellent customer service that I have received and looking forward to receiving my niece’s wedding dress. I hope the workmanship is as great as it looks on the website.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Pooja was attentive

Pooja was attentive. Ensured completion of the transaction. Updated my order and sent me a screenshot of the same. Asked if I needed anything else. Excellent interaction.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am a new customer to mirraw

I am a new customer to mirraw. I placed an order. I had a few questions regarding the item I had ordered . Uzer from customer services was very helpful in a string all my quarries. I am very pleased with the service I received from Uzer. I will definitely recommend mortar to my

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am writing this review specially for…

I am writing this review specially for Uzer who helped a lot with arranging the stylish. The follow-up for my messages are very quick from him.
This is the first time purchase in Mirraw and of course, I received a wonderful response from the customer care service.

11 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Asked to change my order…

Haven’t received my Salwar kameez yet but I was impressed with the customer service; after ordering i contacted sales to change the colour of the item I had just ordered and ammar was able to quickly and efficiently fulfill my request

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Affordable online Indian clothing Company

I had a great experience shopping with Mirraw. They offer a wide variety of affordable Indian clothing, making it easy to find something suitable for every occasion.

Mr. Umar was especially helpful—he responded promptly to all my email queries, which I truly appreciated. My order arrived on time and looked exactly as shown in the pictures.

Thank you for the excellent service!

11 de abril de 2026
Opinião espontânea

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