I made a mistake when ordering sending my item to a locker when I wanted it delivered to home address. Unfortuately the In Post Locker was out of order and I could not retrive my item. It was timed... Ver mais
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Leia as opiniões dos outros
The team at the Marylebone location is amazing and helped me with buying the most beautiful pieces for my mom! Niki the store manager, Suzanne, and Sophie were all extremely helpful.
I had a wonderful sales associate and time picking out my new earrings and necklace. I liked all the selection and the entire purchasing experience. The reason for not 5 stars is because less then 3 w... Ver mais
I had an excellent experience with Lara from Missoma’s customer service team. She was really helpful after I broke my bracelet. She was committed to helping me resolve my query. Lara responded pr... Ver mais
Informações sobre a empresa
Escrito pela empresa
Jewellery that becomes a part of you. Missoma began in 2007 when founder Marisa Hordern discovered she couldn't find fashion-forward pieces that were both long-lasting and affordable. Because they didn't exist. Now Missoma are known globally for their high-quality cult classic pieces adored by their community and celebrities alike.
Informações de contacto
Exmoor Street 2-4, W10 6BD, London, Reino Unido
- 020 3176 6822
- missoma.com
Respondeu a 89% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super shopping experience
Only my second visit to the Leeds store, but on both occasions I was served by extremely pleasant and knowledgeable staff. Helpful, not pushy. Keep up the great work guys!
Shay was amazing!
Shay was amazing! Can’t praise her enough, fantastic piercing and a lovely person. She was very professional and thorough.
Excellent brand
Excellent brand! Amazing products. Excellent service. High quality!
Disappointed with customer service…
Disappointed with customer service response to my delivery enquiry they just told me to follow tracking from evri which I had already done. Don’t think it’s an issue with evri have other deliveries and I feel they could have contact evri for me as tracking hasn’t changed in last 2 days. Very disappointed as I wanted the earrings for an event.

Resposta da Missoma
Really rate Missoma!
Wonderful and supportive team at Missoma who offer great customer service and clear and helpful communication - love wearing my Missoma product!
The most AMAZING customer service I’ve…
The most AMAZING customer service I’ve ever experienced! Dealt with a sensitive subject so brilliantly and bent over backwards to help me - could not recommend enough! And obviously gorgeous jewellery to the highest quality to boot!
Friendly and helpful staff at Carnaby…
Friendly and helpful staff at Carnaby Street shop
I will buy from Missoma agajn
The website is very user-friendly and the purchase experience was very smooth. The delivery timeline was very reasonable and the jewellery came in beautifully presented packaging.
My package was delivered to the wrong…
My package was delivered to the wrong place (by Evri) and was stolen by the time I located where the driver had left it. I told Missoma, and they quickly resolved the issue.
Very lovely earrings
Very lovely earrings. Nice packing aswell. Delivery fast too. Jus earrings quite heavy . Really recommended. Thank you.
Beautiful jewellery, Excellent customer care
Beautiful jewellery and excellent customer service. I made an error whilst putting through my purchase on the website - the customer support team answered my call quickly and fixed my error immediately.
Fantastic follow up service
Excellent customer service
Brilliant customer service
I love this company. I’ve bought numerous pieces of jewellery - rings, necklaces and earrings and the quality is brilliant. Recently I had a slight fault with a ring and the customer service was outstanding, I received a response within a minute of putting through my query in the late evening and they sorted out my issue within 10 minutes. So impressed!
Lovely jewellery which is rather special
Lovely jewellery which is rather special
Easy website to use
Easy website to use, I saw these earrings in store prior to buying. I was given a discount code for the purchase, easy to navigate and registration was clear
Love shopping from Missoma
Shopping from Missoma has always been fun particularly if I have something in mind. Today’s purchase was as easy as ever
Love my bracelet!
Love my bracelet!! I ordered the Lucy Williams knot hinged bracelet in xs/s and it fits my very small wrist beautifully. I’m so pleased that I placed another order with this company.
I had a bracelet that was broken at the…
I had a bracelet that was broken at the clasp which I loved. Went into the Leeds store, gave my online order number and a new one was shipped out to me. Arrived in 48 hours was way quicker than I expected. Great service. - Adam
Easy to order and to follow the…
Easy to order and to follow the delivery. The items are beautiful as a gift from my children for my 60th birthday. I will definately be ordering again.
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