claimed at half seven, deposited at half seven, and the bonus turned up at eleven the next morning after two chat messages. by then the offer had a second stage that needed a deposit on the same day,... Ver mais
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the document list appears after the withdrawal request, not before. so the 3 day pending window starts, then they ask for a passport, then the clock restarts. nobody explains that up front anywhere.
set a 30 day cool off and the account was open again on day 2, because logging in cancels it with no warning screen and no confirmation step. asked why and was told a cool off is a voluntary break, wh... Ver mais
right so the deposit limits are easy enough to find, credit for that. the problem is lowering one applies at once while raising it takes 24 hours, and neither is written down anywhere.
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the app is quick and the slots run well…
the app is quick and the slots run well on it, no problem there. the bonus panel is another matter, it shows the amount but not the expiry, so my £20 bonus went off at midnight with no warning.
the terms say withdrawals are processed…
the terms say withdrawals are processed within 24 hours, mine went in on the 12th and cleared on the 16th... nobody mentioned the weekend does not count until i asked them
£75 cashout on the 1st
£75 cashout on the 1st. chased on the 4th. chased again on the 7th. paid on the 11th. every reply had the same two sentences about processing times, and not one mentioned the request had been cancelled and re-entered.
was standing in a queue at the chemist…
was standing in a queue at the chemist trying to check a pending withdrawal and the app made me log in three times, each with a code by text. the third arrived after i had got to the counter and given up on it.
set a 30 day cool off and the account…
set a 30 day cool off and the account was open again on day 2, because logging in cancels it with no warning screen and no confirmation step. asked why and was told a cool off is a voluntary break, which answers nothing
i check the payout page too often
i check the payout page too often, i know that, but five days on £80 with no status change and no email is not me being impatient, that is just nothing happening at their end
i did not know a slot could keep…
i did not know a slot could keep spinning after the connection drops. mine did, twice, and both times i came back to a balance lower than i left it with rounds in the history i had never seen happen on screen at all.
was stood in the post office queue…
was stood in the post office queue refreshing the payout page for the third time that morning, still pending, £65, requested on the monday, and its thursday now with nothing.
the withdraw button is on the fourth…
the withdraw button is on the fourth tab of the cashier and the deposit button is on the front page. one tap to put money in, 4 taps and a scroll to take it out. that is not an accident
FIVE days for £70 going back to the…
FIVE days for £70 going back to the card the deposit came from, and every message i send gets the same copied paragraph about their processing times, twice in one afternoon.
the document list appears after the…
the document list appears after the withdrawal request, not before. so the 3 day pending window starts, then they ask for a passport, then the clock restarts. nobody explains that up front anywhere.
the phone line rings out after about…
the phone line rings out after about forty seconds, the callback form says two hours, and the callback came three days later while i was at work... by then the cashout had gone through anyway.
Chloe on the chat kept telling me it…
Chloe on the chat kept telling me it would be with me by the end of the day... that was three end of days ago and the £68 cashout still reads as processing on the phone and on the laptop too.
Sophie said she would chase the cashout…
Sophie said she would chase the cashout while i was cooking, so i left the laptop open on the counter for half an hour waiting on a reply that never came. the chat had timed out by then and no transcript ever came.
the payout email arrived at 14.02…
the payout email arrived at 14.02 saying funds sent, the account page said pending until 18.30 that same day, and the bank showed it two days after that. THREE different versions of one single payment.
claimed at half seven
claimed at half seven, deposited at half seven, and the bonus turned up at eleven the next morning after two chat messages. by then the offer had a second stage that needed a deposit on the same day, and that window had closed.
Hannah said the review would be done by…
Hannah said the review would be done by the 12th. on the 13th the cashout still read UNDER REVIEW, and the agent that day said there was no target date on it and never had been one on the account.
the games are decent and load quick
the games are decent and load quick, i will give it that, but the bonus terms changed between me claiming and me finishing, and no email came to say the wagering had moved.
the chat has a rating box that pops up…
the chat has a rating box that pops up before the answer arrives, so you rate the agent for a question they have not answered yet. asked about my £75 cashout three times and only the rating box has ever worked properly
i had no clue a casino would want to…
i had no clue a casino would want to know where my wages come from. the email asked for 3 months of payslips before a £200 withdrawal, and nothing at signup or in the terms warns you that is coming.
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