Mobiworkx Opiniões 129

Resposta da Mobiworkx

Há 4 dias

Hi Dina, 

I am really sorry to hear about your experience and understand how frustrating this must feel. Spending time completing surveys only to encounter an error at the end is not the experience we want for our users.

I want to assure you that our intention is not to scam or mislead anyone. Survey availability and completion are managed in part by third-party providers, and in some cases, technical issues or eligibility checks at the final stage can unfortunately result in disqualification or errors. That said, I completely understand that this doesn’t make the experience any less disappointing.

There has been no intention to target specific survey values, and we take feedback like this seriously as it helps us identify potential issues and improve the platform.

To help us investigate your case more closely, please contact us through our Help Center and mention SITEREVIEW-TP. This will allow our team to review your account and the specific surveys involved in detail.

We appreciate you bringing this to our attention and hope we can resolve this for you.

Best regards,

Resposta da Mobiworkx

Actualizada a 17/03/2026

Hello there, 

We’re sorry to hear about your experience and understand how frustrating this must be.

Please contact our support team at support@lifepointsapp.com (mailto:support@lifepointsapp.com) and include the reference “SITEREVIEW-TP” so we can review your account and assist you further.

Kind regards,

Resposta da Mobiworkx

Actualizada a 18/03/2026

Hi there,

Thank you so much for your kind words and for being part of Mobiworkx for the past 4 years, we truly appreciate your loyalty and support! It means a lot to us that you trust our platform.
We’re sorry to hear about the login issue. If you continue to experience any problems, please don’t hesitate to contact our support team at support@lifepointsapp.com and we’ll be happy to assist you.
Thanks again for your encouragement. It really motivates us to keep improving!

Resposta da Mobiworkx

Actualizada a 17/03/2026

Thank you for sharing your experience. We’re really sorry to hear about the trouble you encountered when trying to log in.

First, we want to reassure you that we do not steal or misuse personal information. Protecting our users’ data and maintaining trust is extremely important to us, and we take privacy and security very seriously.

Regarding the error message you received (“Not available in your country”), this is not the experience we want for our users. Occasionally, technical or location-detection errors can occur, and we would like to investigate this further to understand exactly what happened in your case.

Could you please reach out to our support team at support@lifepointsapp.com (mailto:support@lifepointsapp.com) and include the reference “SITEREVIEW-TP” in your message? This will help us prioritize your request and look into the issue more quickly.

We appreciate you bringing this to our attention and hope to resolve it for you as soon as possible.

Resposta da Mobiworkx

11/03/2026

Thanks for joining the platform! We're happy to have you with us and hope you enjoy the experience. If you ever need anything, we're here to help.

Resposta da Mobiworkx

11/03/2026

Thank you so much for your kind words! We’re really happy to hear that you’re enjoying your experience with Mobiworkx and that the platform has been rewarding for you. Our goal is to create opportunities where people can make the most of their spare time, so it means a lot to hear your feedback. We truly appreciate having you as part of the Mobiworkx community! 😊

Resposta da Mobiworkx

5/03/2026

I am sorry you have not been enjoying your experience with our MobiWorkX panel and would like to discuss this further to see if there is anything I can do to help.

Could you please login to your account and submit a ticket via your Help Center? When submitting your ticket, please put ‘SITEREVIEW-TP’ in the subject line of your ticket. In addition, please provide me with the phone number and email address, if applicable, that are linked to your account. Once I receive this information, I will be happy to take a close look.

Resposta da Mobiworkx

18/02/2026

Hello,

Thank you for your feedback. We’re sorry to hear that you’ve been receiving fewer surveys and experiencing disqualifications.

Survey availability depends on the specific needs of our research clients and the profiles they are looking for at any given time. In market research, each survey has strict criteria (such as age, location, interests, or purchasing habits). Participants are asked a few initial screening questions to determine whether they match those criteria. If the responses don’t fully align, the system will automatically disqualify the participant to ensure accurate and reliable results for the study.

Please note that disqualifications are a normal part of the research process and not related to your performance. Keeping your profile updated can help improve your chances of qualifying for relevant surveys.

Thank you for your understanding.

Resposta da Mobiworkx

16/02/2026

Hello Caleb,

We’re truly sorry the new site hasn’t met your expectations and understand how frustrating this must be. Some of the steps we ask for may feel complicated, but they help us verify your account and investigate issues thoroughly. Please submit a ticket via our Help Center with ‘SITEREVIEW-TP’ in the subject line so we can personally review your case and provide a proper resolution. We really appreciate your patience and feedback.

Resposta da Mobiworkx

10/02/2026

Hello Olayemi.

I am sorry you have not been enjoying your experience with our MobiWorkX panel and would like to discuss this further to see if there is anything I can do to help.

Could you please login to your account and submit a ticket via your Help Center? When submitting your ticket, please put ‘SITEREVIEW-TP’ in the subject line of your ticket. In addition, please provide me with the phone number and email address, if applicable, that are linked to your account. Once I receive this information, I will be happy to take a close look.

Resposta da Mobiworkx

10/02/2026

Thank you for your feedback, Onako! We’re glad to hear you’ve had a positive experience. Staying focused definitely helps, and we appreciate you sharing your thoughts.

Resposta da Mobiworkx

10/02/2026

We truly appreciate your kind feedback, Madafahd. It’s wonderful to know you’re enjoying our MobiWorkX panel, and we’re excited for your continued participation.

Resposta da Mobiworkx

30/01/2026

Hello Rejoice Ezekiel.

I apologize that we are not meeting your expectations. Although you have stated that you have already contacted our Customer Support team, could you please submit a new ticket so that I can personally take a look into the issues you are experiencing?

When submitting a ticket, please put ‘SITEREVIEW-TP’ in the subject line of your ticket. In addition, please provide me with the phone number and email address, if applicable, that are linked to your account. Once I receive this information, I will be happy to take a close look.

Resposta da Mobiworkx

30/01/2026

Hello Makhosi.

I am sorry to hear that you are not enjoying your experience when participating with our MobiWorkX panel.

What specifically did you used to enjoy that you feel has changed? Unfortunately, we can't change the length of surveys that are sent to you we do try to send you surveys based on your interests and lifestyles. Please be sure to complete your "More about me" profiler questions once a year as they become available to you on your dashboard. This will help to ensure the survey opportunities sent to you are more closely aligned to you and the things you enjoy.

Resposta da Mobiworkx

21/01/2026

Hello Nomame.

I can assure you we are not a scam and that your reward was sent to you via SMS as we have explained on your ticket 10045026. Unfortunately, we are not provided with the Serial Number of our Top-Up reward. This is a security feature to ensure that only the recipient can use the Top-Up reward. We are provided the Transaction ID, which has been shared with you. This is the information we share with all members who contact us stating that they have not received their Top-Up reward. Once this has been provided to the members and they contact their mobile service provider, they are then able to obtain the necessary information in order to use their reward. I apologize that you are not receiving the help you need from Vodacom. While I am not sure if there is anything further that we can do from our side to help you with this reward, this will be escalated again. Please be on the lookout for additional communication from our Customer Support Team on the ticket you have submitted via your Help Center.

Resposta da Mobiworkx

9/01/2026

Thank you for your kind words, Bilal. I am so happy to hear that you are enjoying our MobiWorkX panel and look forward to your future participation!

Resposta da Mobiworkx

23/12/2025

Hello Gift,

I apologize that you are experiencing difficulty in receiving your voucher. Could you please submit a ticket to our Customer Support Team so I can take a look into your account and see if there is anything I can do to help?

When submitting a ticket, please put ‘SITEREVIEW-TP’ in the subject line of your ticket. In addition, please provide me with the phone number and email address, if applicable, that are linked to your account. Once I receive this information, I will be happy to take a close look.

Resposta da Mobiworkx

16/12/2025

Hello Isibor.

I am sorry to hear that you are unable to login to your account and would like to take a look to see what is preventing you from logging in.

Could you please submit a ticket to our customer support team and provide me with the phone number and email address, if applicable, you have registered with our panel? Please add ‘SITEREVIEW-TP’ in the subject line of your ticket to make it easier for me to see it.

Once I have the requested information, I will take a look and see what is happening.

Resposta da Mobiworkx

25/11/2025

Hello Jennifer.

Again, I apologize for the issues you are experiencing but, as stated to you in our response to your last review, the issues you are experiencing is beyond our control.

However, despite the issues you have experienced, I can see that you have now been able to login to your account, complete a survey and received your LifePoints on November 18, 2025. This is great news!

Thanks for being so patient and for continuing to be an important part of our LifePoints Community.

Resposta da Mobiworkx

24/11/2025

Hello Michael.

I apologize that you are experiencing difficulty when trying to login to your account. Could you please submit a ticket to our Customer Support Team so I can take a look into your account and see if there is anything I can do to help?

When submitting a ticket, please put ‘SITEREVIEW-TP’ in the subject line of your ticket. In addition, please provide me with the phone number and email address, if applicable, that are linked to your account. Once I receive this information, I will be happy to take a close look and find out why you aren't able to login.