I ordered some trainers and received the invoice. 2 days later I received this e-mail. Due to an unforeseen inventory error, we are currently unable to supply the following item: As a resolut... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Awful customer service. $220 Dr Marten boots lasted five months before developing holes in the leather in both boots. No reply to multiple emails, messages etc. Eventually asked for photos which I... Ver mais
Read the reviews on this site after I had placed my order and was advised that delivery would be in 7-10days. How delighted was I when the door bell rang this morning just 3 working days later with... Ver mais
Ordered 2 different sized pairs of Dr Martens as school shoes. 1 pair split in 4 seperate places after being worn for about 4 weeks. It’s clearly a manufacturing fault as the splits are all along the... Ver mais
Cautious but pleasantly suprised.
I was a bit cautious ordering from them given I couldn't find much of a trace of them and there were no trustpilot reviews (before mine haha). Through some minor sleuthing I found they're owned by larger company Rozkin Family Trust which also owns Brand House Direct which has a separate trustpilot page and from what I can tell sells the exact same items, has the exact same wording/prices on their website (though formatting is different), and might operate out of the same warehouse, so Mode and Brand House are basically duplicate companies? Anyways, I ordered on Friday evening, got a shipping notification by Tuesday arvo, and have just received my package on Wednesday. No issues with anything as far as I've noticed. The Brand House trustpilot had some negative reviews in terms of shoe quality which made me wonder if it and Mode might be an outlet store, so I did a semi-heavy inspection of the shoes upon arrival to check, the only thing I noticed being a slight glue mark which likely would have taken me ages to notice otherwise so if they are outlet they still seem a-ok to me. I didn't have any contact with customer service through this process so can't give much info there, but they seem to be responsive on their socials when people have issues. Overall seem trustworthy to me in the end, only other thing to note is their size guide widget doesn't work so you may need to work out your shoe size separate to their site.
29 de junho de 2022
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