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Moneypenny UK Opiniões 1042

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We are a family run business and have used Moneypenny for a few years now, their service has been impeccable and extremely valuable to us. It's not always possible to get to the phone, however we... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve been working with Moneypenny for 22 years now, and it’s hard to imagine running our business without them. From day one, their service has been consistently professional, reliable, and seamle... Ver mais

Classificada 5 em 5 estrelas

We have found your call handling services to be a helpful partner in giving us additional support whilst we grow our team and streamline our inbound calls. Your out of hours team is reliable and alwa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Moneypenny handles all of our out-of-hours telephone calls and live chat. They are absolutely fantastic. We've used many providers in the past, and they always felt so distant and disconnected.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de atendimento telefónico
  2. Call center
  3. Empresa de telecomunicação

Escrito pela empresa

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK, US and European clients who value their reputation and recognise that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the ‘100 Best Companies to Work For’ seven times and earning recognition as a Great Place To Work (GPTW).


Informações de contacto

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4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

22 Years of Professional Support

We’ve been working with Moneypenny for 22 years now, and it’s hard to imagine running our business without them.
From day one, their service has been consistently professional, reliable, and seamless. They represent our company exactly how we would want—friendly, efficient, and always attentive to our customers’ needs. Knowing that every call is handled with care gives us complete peace of mind, especially during busy periods or when we’re unavailable.
Over the years, they’ve adapted alongside our business, maintaining the same high standards while evolving with our requirements. It genuinely feels like they’re an extension of our own team rather than an external service.
We honestly don’t know what we would have done without them. After more than two decades, we can confidently say their support has been invaluable to our success.

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First class service.

We are a family run business and have used Moneypenny for a few years now, their service has been impeccable and extremely valuable to us.
It's not always possible to get to the phone, however we know Alison and her amazing team are on hand to answer and take down any enquiries, that way we never miss a call.
what can I say a first class service, can't recommend them enough!

15 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for your kind words and for taking the time to share your experience.

It’s fantastic to hear how valuable our service has been to your family business over the years. Your recommendation truly means a lot to us, and we’ll be sure to pass your lovely feedback on to Alison and the wider team!

Classificada 5 em 5 estrelas

Great service

We have used Moneypenny for many years and have always found them to be very professional and a great service. I have always dealt with Ellie - She is lovely and is always there to help and answer any questions I may have had. Would definitely recommend

15 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your wonderful feedback and for being with us for so long.

We’re delighted to hear that you’ve consistently found our service professional and reliable. It’s especially lovely to know that Ellie has made such a positive impression, we’ll be sure to share your kind words with her.

Classificada 5 em 5 estrelas

Have used MoneyPenny for over 10 years

Have used MoneyPenny for over 10 years, and they have been great. Sam Johnson has been our technical support, has been attentive and provided an exemplary level of service.

15 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your continued trust in Moneypenny over the past 10 years.

We’re so pleased to hear that you’ve had such a positive experience with our service throughout that time. It’s especially great to know that Sam has provided attentive and exemplary support, we’ll be sure to pass on your kind feedback to him.

We truly appreciate your loyalty and your recommendation!

Classificada 5 em 5 estrelas

Prompt and trusted service

Moneypenny has always been prompt and trusted with the service that they provide. Any queries are quickly solved as well.

1 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your kind feedback.

We’re so pleased to hear you find our service prompt, reliable, and quick to resolve any queries. We really appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

Tess Luczka and her team have been…

Tess Luczka and her team have been fantastic for our company throughout the years. They have never let us down. We highly recommend Moneypenny's very professional service.

15 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your wonderful feedback and for your continued support over the years.

We’re delighted to hear that Tess and her team have consistently delivered such a reliable and professional service. We’ll be sure to share your kind words with them!

Classificada 5 em 5 estrelas

Always 5* service, cheerful and helpful

We have used Moneypenny phone answering for years and its always prompt, cheerful and helpful for our customers. This particular time Nadine helped me quickly solve a technical issue and the Moneypenny team are always responsive and helpful when I have questions.

14 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for this amazing review! We love what we do and glad we could assist you. Please do not hesitate to reach out if there is anything that you need.

Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service and very helpful at all times responding promptly to all queries. It is reassuring to know that support is available when needed!

13 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your kind feedback.

We’re so pleased to hear you’ve experienced brilliant customer service and prompt support. It’s great to know you feel reassured knowing we’re here when needed.

Classificada 5 em 5 estrelas

Professional, personal, accomodating, positive

Moneypenny are an accommodating, positive an practically minded company to deal with. They are quick to adapt when things change in business and highly professional. The service is personal to your business and I'd highly recommended them.

13 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your fantastic feedback.

We’re so pleased to hear you find our team accommodating, proactive, and professional. It’s great to know our service feels personal to your business and that we’ve been able to adapt alongside your needs.

We really appreciate your recommendation. Thank you!

Classificada 5 em 5 estrelas

Very good services used the telephone…

Very good services used the telephone answering service for years it was brilliant only for past 2 years enquires and contact is mainly via email and whatsapp with us other wise I would be still using, but will use service again in future

9 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your kind feedback. It’s been a pleasure supporting you over the last few years, and we’ve really valued working with you. Should you need any support in the future, please don’t hesitate to get in touch

Classificada 5 em 5 estrelas

We love Moneypenny

We love Moneypenny. The whole team are always so professional, friendly and helpful. They do a great job in presenting us in the best possible light, which is so important as you only have one chance to make a good first impression.

10 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for your wonderful review!

We’re delighted to hear how much you enjoy working with our team. We truly appreciate your support and look forward to continuing to be an extension of your business!

Classificada 5 em 5 estrelas

Highly recommend MoneyPenny

Fabulous service from set up to actually answering calls and sending us the messages. Thank you MoneyPenny

9 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for your lovely review!

We’re thrilled to hear you’ve had a fabulous experience from the initial set-up right through to our call handling and message taking. Providing a smooth, reliable service at every stage is exactly what we aim for, so it’s great to know we’re delivering for you.

We really appreciate your kind words and look forward to continuing to support you!

Classificada 5 em 5 estrelas

Moneypenny are the real deal

Moneypenny handles all of our out-of-hours telephone calls and live chat. They are absolutely fantastic.

We've used many providers in the past, and they always felt so distant and disconnected. Moneypenny is totally different. They're real people providing a real service, and they feel like a natural extension of our office - Always willing to go above and beyond.

Highly recommend!

9 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for your fantastic review!

We’re absolutely delighted to hear how well our team is supporting your out-of-hours calls and live chat. Creating a service that feels like a natural extension of your business is exactly what we strive for, so it’s wonderful to know that this is coming through in your experience.

We truly appreciate your business and we look forward to supporting your business for many years to come!

Hayley

Classificada 5 em 5 estrelas

A partner you can rely on

We have found your call handling services to be a helpful partner in giving us additional support whilst we grow our team and streamline our inbound calls. Your out of hours team is reliable and always feedback to us when situations arise. The team headed by Tess L. does an excellent job of managing our enquiries, which has significantly helped our operations.
Thanks for the support.

9 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Moneypenny has been a reliable partner in supporting your growth and helping to streamline your inbound calls.

I’ll be sure to pass on your feedback to Tess and the team, they’ll be thrilled to hear how much their work is appreciated!

Classificada 5 em 5 estrelas

I have found Moneypenny to be…

I have found Moneypenny to be incredibly user friendly to work with.

Including when we have had to scale back the scope of their services following the insolvency of a few corporate clients.

Moneypenny have been extremely helpful and responsive at all times. Latterly Lucie Penn has been very helpful and understanding of the changing requirements of my business.

8 de abril de 2026
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Resposta da Moneypenny UK

Thank you for your lovely review John. It's a pleasure to support your business.

Classificada 5 em 5 estrelas

Consistently Outstanding!

We’ve been using Moneypenny for the past 6 years, and the service has been consistently outstanding throughout. They are professional, reliable, and always represent our business exactly as we would hope.

A special mention has to go to Morgane, who has been absolutely fantastic. She is incredibly attentive, always goes the extra mile, and handles every interaction with warmth and professionalism. It’s clear she genuinely cares about delivering the best possible experience, and that really sets her apart.

Moneypenny has become an essential part of our operations, giving us complete confidence that every call is handled perfectly. Five stars all the way!

2 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for the lovely feedback, it really means a lot! I’m so glad I’ve been able to support you and that the service continues to work so well for your business. I look forward to catching up again soon, Morgane!

Classificada 5 em 5 estrelas

We have used Moneypenny for the last 7…

We have used Moneypenny for the last 7 years of our business, they have provided vital out of hours support for our staffing agency and the support has ben invaluable

2 de abril de 2026
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Resposta da Moneypenny UK

Thank you so much for your wonderful feedback and for trusting Moneypenny over the past 7 years, that really means a lot to us. We’re delighted to hear that our out-of-hours support has been such a valuable part of your operation. Thanks, Ellie

Classificada 5 em 5 estrelas

Consistently reliable and professional

Consistently reliable and professional. They offer high quality services and their staff are personable and engaging. We have trust and confidence in what they do and have relied on their services for over 10 years.

2 de abril de 2026
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Resposta da Moneypenny UK

Thank you for taking the time to leave such lovely feedback. It’s been a pleasure working with you over the years and we truly appreciate your continued partnership. We look forward to many more years working together. Anna x

Classificada 5 em 5 estrelas

5 stars

We've worked with MoneyPenny for several years now and have always received a very efficient, professional, friendly and well-priced service. Will continue to use.

31 de março de 2026
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Resposta da Moneypenny UK

Thank you for your continued support over the years, we really appreciate it. We look forward to continuing to work with you.

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