Monki Opiniões 

J ai passé commande pour un pantalon, j ai étais débité et je n' ai jamais rien reçu. A fuir

Försenad leverans även här och när kläderna kommer har de packat fel storlek!! Hur svårt kan det vara att skilja på S och M när man packar. Nu verkar S vara slut, har mailat deras kundservice men har väl inget större hopp om att få ett vettigt svar därifrån :(

Fick flera mail om att min beställning blev sen och när det väl stod att PostNord skulle hämta upp paketet så skickade dom ut att det var försenat igen.

När jag väl fick tröjan så blev jag riktigt besviken. Har en precis likadan i en annan färg i samma storlek men den som kom nu var mycket mindre. Hur är det ens möjligt? Har mailat och väntar på svar. Men efter att ha läst här tvekar jag på om man får något svar..

Beställde ett bar skor från Monki den 4/9 och valde att få det skickat till en instabox. Fick två mail om att det skulle bli lite försenad. Så totalt skulle det komma efter en och en halv vecka.
Nu är det den 25/9 och har ännu inte fått något. Har kontaktat dem flera gånger och dem säger att ärendet är "löst" och att skorna är redo för instabox att hämta. Men från instabox så står det att något är fel och paketet finns inte att hämta, därav kontakta säljaren. 🤯

Riktigt dåligt av Monki! Betalar ju ändp för frakten som är 40kr. Visst det är bara 40kr men med så extrem försening!

I used to love Monki. I have a pair of Taiki jeans I've had for YEARS that fit so comfortably. I recently did another order for more jeans. I'm 5ft 11inches, and the Taiki (straight leg high waist) x-long jeans I currently have were a perfect length. I could roll up the legs with ankle boots or wear them as is with trainers. Effortless to style.

The two jeans I ordered are waaay off in sizing. The Yoko tall (a wide leg high waist) was too tight on the hips and baggy on the waist. A strange combination. Legs were fine. The Kimomo tall jeans were too tight on the legs and the crotch, but also bizarrely loose on the waist. Not sure what body these were designed to fit, but it definitely isn't mine. Leg length for a tall fit on the Kimomo was also too small.

The other items I bought were wild card purchases from their Archive sale. The belt was plastic-y and looked very cheap, like it was from SHEIN. The crepe dress looked really bad. Just looked very very cheap. The skirt I ordered really made me laugh. I'm always a medium size, 30" waist. This skirt would not fit at all because it was too big. It's a size medium.

Just lol. I don't know what happened but Monki's not the same. The focus of the website is now on showing loads of influencers and quirky style fits, and this mirrors the quality of the garments in my honest opinion. The garments look amazing in photos and on the same skinny influencer girl, but it doesn't feel good or in any way sit comfortably on my body.

I used to go to Monki first before any other brands, but they don't have any true to size garments for tall girls. It's a no from me. 2 stars because to be fair, I did order three items as a wild card to see if it'd look good on me.

Ich habe eine Monik Umhängetasche gekauft und leider hat sich nach dem ersten Gebrauch der Reißverschluss im Innenstoff verfangen und ich musste mit einer Schere schneiden, um die Tasche zu öffnen. Schade, denn die Tasche ist wirklich schön und ich war mit der Qualität zufrieden. Aber durch die schlechte Naht auf der Innenseite der Tasche konnte sich der Reißverschluss im Stoff verheddern. Jetzt habe ich ein Loch in der Tasche und das ist ärgerlich.

I used to love Monki, the undergarment sizes fit much more seamlessly than from any other store.
But their customer service sucks. They're manipulative and untrustworthy. I was told I cant exchange my item for another size, then after asking multiple times the same person changed her mind and said there is a way if she sends me a free shipping code for the repurchase (after the return and refund of the wrong size). The code does not work. Another customer service employee tells me to place the order ANYWAY and trust her to only charge minus the shipping fee.
Unprofessional isnt even the right word to describe this, its sketchy and scammy and a waste of my time. I called these people twice today, twice theyve tried to fool me.

Vet inte vad som hänt med deras storlekar. Beställde två par byxor i storlek 44. Det ena paret satt bra. Det andra paret Yoko black corduroy trousers gick knappt att få på sig, såg ut som en storlek 38.
Monki var true to size, men något har ändrats.

I've ordered from Monki twice now, and both times the sizing has been all off.

Not only is the size guide on their website extremely confusing, but a "small" blouse was MASSIVE (and no, it wasn't meant to be oversized).

I ordered a 32 trouser and a 32 jeans - turns out one was 32 waist and the other was 32 EU (which is something like 24 inch waist). This could have been made clearer on the site.

I haven't had any problems with returning items, but when I've reached out via their customer service email address, the emails have bounced - so there's no way of getting in touch.

I don't think I'll shop here again as it's just too much hassle.

Leveranstiden är något seg, men det funkar väl. Deras storlekar är dock väldigt missvisande. Beställde en kjol i storlek S då det stod att den hade resårband, vilket gjorde att jag kunde gå upp en storlek då andra plagg från Monki suttit för tajt. Kjolen var extremt stor och inte i närheten av S! Min mamma som använder storlek M/L fick på sig kjolen utan problem och den satt hur bra som helst på henne. Beställde min vanliga storlek i jeans också, på tok för stora!!! Blev retur på dem. En jacka var också otroligt stor för sin storlek den med. Nästa gång jag beställer något från Monki tänker jag beställa alla plaggen i tre olika storlekar och sedan returnera de som inte passar.

I ordered a blazer and matching wide leg trousers after having a look at videos on Instagram. After looking at the reviews on Trust Pilot I did get a bit skeptical. However the clothes arrived in very good time, 3/4 days and they always kept me updated with tracking details etc. The clothes are also sooo cute, the colour, material, quality, sizing, everything was perfect. I’m super happy with my purchase. I will say I haven’t tried to return anything before so not sure how customer service is. But overall I’m so happy with my purchase, would definitely order from Monki again.

Jeg bestiller hovedsakelig på nett og liker oversize-kolleksjonen til Monki. Det tar litt tid å få varene, men det kan jeg leve med. Derimot tar det uakseptabelt lang tid å få registrert returer - har opplevd at det tar fra 3 uker til en måned. Jeg har flere ganger purret på vedvarende lang registrering av retur. Derfor anbefales det å opprette en bruker hos Monki, samt å benytte Klarna. Ta bilde av returnerte varer på brukerkontoen din, samt innmeldt retur på Klarna og send til kundeservice. Da er min erfaring at returen registreres raskt - gjerne dagen etter. Jeg har tidligere hatt sansen for at Monki benytter modeller i forskjellige størrelser, men det har endret seg på nettsidene den siste tiden. Synd, fordi modellene som ble brukt tidligere representerte bedre mangfoldet av menneskekropper i samfunnet.

Har försökt att beställa flera gånger men min leverans kommer ALDRIG fram och ingen svarar på kundtjänst.
Fick ett mail om att jag ska kunna ändra leveranssättet men knappen i mailet går inte att trycka på?
URDÅLIGT. Handla INTE här.

The worst customer experience ever! My return got lost on it's way back and all I wanted them to do was to process my refund but trying to get a straight answer from customer services has been impossible. This was my first order, never again!

Lovely staff but a 35 euro dress does not equal 35 pounds. The exchange rate is an absolute joke.

got sent what looks like heavily-worn and unwashed clothing which was covered in hairs, lint, and stained.

Hurtig levering. Lækkert tøj af god kvalitet. Nemt at returnere. Har købt hos Monki flere gange og kan kun anbefale :)

Slow and non existent customer service. Ordered clothes in the wrong size because it wasn’t clear what their sizing was, sent back been over two weeks and no update as to when I’ll a full at receive the refund. Avoid.

Awful customer service. I wanted to order something and the first order failed because of the payment error through iDeal. However, I was successfully charged on my bank account. I tried placing the order again and the second time it worked just fine, but I was still left with a double charge of the same order.

I've been trying to contact support for days and they'll tell me they won't do any refund for the failed order because it doesn't appear in their system. I did provide them bank statements and screenshots from the app, but they keep ignoring me. Never ordering online ever again.

Until they change from evri/Hermes I won't be ordering again.

Tried to cancel the order, nope they won't entertain the idea, it's supposedly my fault the delivery company didn't even pass the door let alone attempt delivery.

We might be off to the small claims court yet to get money back!