Montcliffe Opiniões 

12
TrustScore: 2.5 em 5

2,7

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Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Montcliffe is an online fashion retailer offering a curated selection of clothing for customers across the United Kingdom. Our focus is on versatile, wearable styles that combine contemporary design with timeless appeal. Our collections are carefully selected with attention to style, fit, fabric, and everyday wearability. We aim to offer pieces that can be worn across different occasions, whether you are looking for an effortless everyday outfit, something more refined, or a new addition to your seasonal wardrobe. Montcliffe operates from the Netherlands and serves customers throughout the United Kingdom through our online store. We aim to make online shopping as straightforward as possible by providing clear product information, secure payment options, free UK shipping, and transparent shipping and return policies. Customer service is an important part of the Montcliffe experience. If you have questions about a product, sizing, an existing order, delivery, or a return, our support team is available to assist you. We aim to provide clear and helpful communication throughout the shopping experience. We continuously review and improve our collections, website, and customer experience based on feedback from our customers. Our goal is to provide a reliable online destination where customers can discover new styles and shop with confidence. Explore the latest Montcliffe collection at montcliffe.com.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

12 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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2,7

Todas as opiniões

(12)

12 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Update on previous review!

Update on previous review!

I finally received the shoes! They were awful! They are advertised as suede/leather. However, they are made from some cheap synthetic cardboard material that stinks of chemicals! The fit is horrendous and the sole is made of a soft foam material that won't last 2 minutes if worn! The shoe liner is some kind of cardboard the looks very cheap and feels uncomfortable!

I have thrown them straight in the bin!!!!

I stand by my previous claim, these sellers are scammers! They advertise quality fashion items but send cheaply made crap!!

))))) AVOID (((((

9 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They do not follow the standard returns policy that is on their website..asked me to send measurements of my item - see below to justify a return. Now I’ve discovered I’ve got to pay postage back to china!! What a scam.
“To help us properly review your concern and assist you with the next steps, could you please send us a few clear photos of the boots, including a photo of the size tag/label and photos showing the relevant measurements using a measuring tape?”

27 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful company

Awful company, product terrible with worse customer service! Shoes shockingly poor quality that stink of burnt plastic.

This company is a scam with products to be sent back to China at a material cost to the customer! DO NOT buy from this company!!

18 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid, same as others out there…

Does not send you the product that is pictured. It is a landfill worthy version of it. Don't bother even trying it if you think it's cheaper. Just avoid. This and montanello.co.uk are the same! You have to pay to return in to china and you have to ask permission to do so! Terrible. Avoid avoid avoid!

16 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do your research before buying!

Montcliffe is a sister company of Montanello. Both of these entities are based in the Netherlands and are operated by the same people. They are a “drop shipping” scam operating from China!

My partner and I have both been scammed separately, my partner by Montanello and me by Montcliffe! They send sub standard clothing that doesn’t match the description in any way shape or form. It’s literately unwearable crap fit for the bin!

Returns are a nightmare, you have to pay the shipping costs back to China and they will only offer you a 40% refund!

They post fake reviews to build up their trustpilot score. Shortly after a bad review is posted, a new fake ‘good’ review is put up to balance the score!

Check out the trustpilot reviews for Montanello, they are shockingly bad! Montanello and Montcliffe are the same people!!!!

My partner and I lost £210 due to these scum bags.

Please don't fall for these scammers like we did, do your research!

20 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

!!! Absolutely disgusting – avoid this website!!!

Absolutely disgusting – avoid this website!

The quality of the clothes I received was extremely poor and, in my opinion, completely unwearable. The products certainly did not match what was advertised.

What made matters worse was discovering that I had to pay the return postage to China. This ended up being extremely expensive and very frustrating.

Overall, I feel completely misled by my purchase and would strongly advise others to stay away from this website. In my experience, it was a huge waste of money and a very disappointing customer service experience.

Think very carefully before ordering!!!

28 de agosto de 2026
Opinião espontânea

A Trustpilot está a analisar esta opinião utilizando o nosso procedimento de sinalização.

Classificada 1 em 5 estrelas

Wrong and damaged shoes sent – then expected to pay return postage to China

Very disappointing experience with Montcliffe.

I ordered a specific pair of beige loafers shown on their website. What arrived was a completely different design – most noticeably, the shoes I ordered had a traditional thin sole and low heel, while the shoes I received have a thick white sole. The shoes also arrived badly misshapen/damaged.

I contacted Montcliffe, provided photographic evidence and asked for a full refund and prepaid return label. Instead, I was told that I would need to pay the international return shipping costs myself or accept a 100% gift card and keep the shoes.

What makes this particularly frustrating is that Montcliffe’s own published returns policy states that customer-paid return shipping applies to normal returns such as change of mind, fit or preference, while if an item arrives damaged, defective or incorrect, they will cover reasonable return shipping costs or provide another suitable solution.

I don’t consider a gift card a suitable solution when I didn’t receive the product I actually ordered. I simply want to return the incorrect and damaged goods without being financially disadvantaged and receive my money back to my original payment method.

I have now had to raise the matter through PayPal.

Based on my experience, I would be very cautious about ordering from Montcliffe, particularly because their return facility is in China.

11 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered a linen button-up shirt and a…

Ordered a linen button-up shirt and a pair of trousers from Montcliffe. The fabric quality and fit are actually really nice true to size and comfortable to wear. My only slight complaint is that standard delivery took a few extra days to arrive in the UK. Overall, very satisfied with the clothes and will likely order again!

6 de agosto de 2026

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