Montpellier Appliances Opiniões 

1697
•
TrustScore: 3.5 em 5

3,3

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Classificada 5 em 5 estrelas

In the last 8 months I adore my new Montpellier appliances ... the MDAWM10 washing machine in sexy shiny black. My adorable black 177 fridge freezer in black with a lovely water dispenser. Love cookin... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Really fab fridge freezer. Very nice young man at company, but very poor delivery service. Paid to have old item taken away, had to persuade delivery men this was so. Very little help in unpacking, d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was dubious about buying a washing machine and tumble dryer from a a company that doesn’t carry a main brand name. One of the reasons for the purchase was matching machines and tumble dryer that was... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I have been in touch with your customer services, a person called Stevie, three times to no avail. They now say it's not our problem, go to the retailer, amazon, who also say it's not their probl... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. também em
  3. Loja de utensílios de cozinha

Sobre Montpellier Appliances

Escrito pela empresa

A huge range of refrigeration, laundry, dishwashing and cooking home appliances. Montpellier stocks fridges, freezers, washing machines, ovens, cookers and more Where to buy

Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(1697)

50 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Reported an awful smell coming from my…

Reported an awful smell coming from my fridge. After cleaning the fridge I found the smell coming from the drip tray at the rear of the appliance. The advice given by montpellier was to clean the tray. Seems a logical thing to do if you could access /remove the tray to clean, you cannot do this. The fridge is still under warranty but the service engineers refused to attend as the fridge wasn't broken. The smell is getting unbearable. I've always managed to get through to customer services and they have been very polite but nothing is being done. Absolute shambles,,no thought whatsoever in the design or functionality of the product.

1 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I bought montpellier fridge freezer in…

I bought montpellier fridge freezer in March it iced at the back first week!then last Friday it stopped working overnight I had water all over my kitchen floor also food I had to bin.I contacted the company we still waiting for the person to repair it so I have no fridge freezer and food I had to throw away at the cost of £299.99 its disgusting I'm furious!!

21 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely tumble dryer.

Lovely tumble dryer. Just what l was looking for. It holds quite a lot. I got 2 bath sheets & 1 smaller towel in . I need it to refresh my towels when they go hard after drying outside. The 10 min drying time is ideal for this.
We’ve put the dryer onto a board with wheels for easy moving. 2 years warranty when done online. Delivered 2 days early which was exceptional.

17 de junho de 2024
Classificada 5 em 5 estrelas

Confident in our purchase

We were so happy with the customer service from an initial phone enquiry to check specifications and price to purchase and delivery.
Quality product and excellent customer service.
2 year warranty gives good peace of mind too and product confidence

18 de junho de 2024
Classificada 5 em 5 estrelas

Their tumble dryers are great

The tumble dryer MONTPELLIER MTDC8SDW 8 kg Condenser Product code: 551838 at £329.00 is great. I remove the condensation water and fluff in its baskets every two washes. It is very quiet, good design and easy to use and plug.

10 de junho de 2024
Classificada 4 em 5 estrelas

Does The Job

We purchased the extractor to replace a similar one that we have had for over 20 years.
The new one is fine but nothing like the quality of the old one, hood and chimney are very light metal.
Does the job.

13 de junho de 2024
Classificada 1 em 5 estrelas

Dreadful customer service

Dreadful customer service. Bought a Montpellier integrated dishwasher for a new kitchen, it was missing the fitting kit to attach the door. I offered to collect one from Montpellier in Tewkesbury, as fitter was waiting for it. They had none in stock so ordered one, which failed to arrive two days running. When I threatened to return DW to retailer they located a kit in eight minutes - they took it from another DW sitting in their warehouse. Pity they didn't do that straight away instead of messing me around.

13 de junho de 2024
logótipo da Montpellier Appliances

Resposta da Montpellier Appliances

Dear Caroline,

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with your Montpellier integrated dishwasher purchase.

We understand how frustrating it must have been to face delays, especially when you had a fitter waiting to complete your kitchen installation. It is disappointing to hear that we did not meet your expectations in promptly providing the necessary fitting kit.

At Montpellier, we strive to provide excellent customer service, and it’s clear we fell short in this instance. We appreciate your patience and your proactive approach in offering to collect the kit. Your feedback highlights an area where we can improve our processes to ensure this does not happen again.

If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly at customerservices@montpellier-appliances.com. We value your business and hope to have the opportunity to serve you better in the future.

Thank you once again for your feedback.

Best regards,

Customer Services

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