Montreal Boat Opiniões 

This company is simply the best i tried others now i stick with the best! The management made sure everything went properly! The team on the boat were legends and i would definitely rebook as soon as i’m back in Montreal ⭐️⭐️⭐️⭐️⭐️

I really wanted to leave a 5-star review because everything leading up to the trip was great, but a massive failure in their internal communication ruined what was supposed to be a perfectly planned bachelorette party for my wife's sister.

The Good:
The initial booking process, payment, and boarding were seamless. Up until the day of the event, their team was super responsive to emails and very helpful.

The Bad:
I booked a 4 PM to 8 PM slot and specifically arranged for the drop-off to be at the Old Port in Montreal. They had a separate limo service waiting there at 8 PM to take the group to their restaurant reservation.

Instead of arriving at the Old Port at 8 PM, the captain brought them back to the original boarding location at MG Marine in Pointe-aux-Trembles. The captain had absolutely no idea they were supposed to be dropped off at the Old Port. When I called customer service, their excuse was "miscommunication" because they "receive over 20 bookings a day." That is completely unacceptable for a professional service.

The Ugly:
Because of this mistake, the group finally arrived at the Old Port around 8:40 PM. This caused a terrible domino effect: their restaurant reservation was messed up, and the limo company charged us a $400 late penalty fee.

When I spoke to customer service that night, they apologized and said they would partly cover the $400 penalty fee. But after the trip? Complete silence. I followed up by email over the next few days and was completely ignored. I finally had to call them 5 times in a row just to get someone to pick up the phone. I know calling 5 times might seem annoying, but if you value your customers and make a financial commitment to fix your own mistake, you need to communicate.

Love Kevin!! Such a great host and communicator. Made us feel so welcome and had an amazing time

Avoid at all costs – unethical and dishonest company

Absolutely the worst experience I’ve ever had with a rental company. Montreal Boat Rental is completely unethical and deceitful in how they treat customers. I booked a boat and paid the full amount online. When I arrived the day of the rental, they demanded that I pay the full amount again on the spot, claiming the first payment would be refunded “immediately.”

It’s been several days and I still haven’t received my refund. Getting in touch with anyone was a nightmare - multiple phone calls and messages ignored. When I finally got through, they had the audacity to say they’re only issuing a partial refund, with unexplained deductions that were never mentioned anywhere during booking.

This is a blatant scam. Fabrizio and Kevin, specifically, have been completely unprofessional and untrustworthy throughout this process.

Do yourself a favor and rent from literally anywhere else. This company is shady, unethical, and should not be in business.

Great service both before and during the trip

Nous avons aimé votre expérience, super conductreur. Mais ils ont changés notre bateau le jour avant notre réservation et le bateau nous a beaucoup déçu. Plus petit, moins propre, la toilette ne fonctionnais pas..

We are so happy that we decided to book through Montreal Boat! We rented the Azimut 50' and it was the best experience for our group of 15! Our Captain Fabrizio and our Skipper Gabrielle/Gabby went above and beyond for us from start to finish. They were genuinely so kind, funny, and brought such a great energy to the experience. Gabby was constantly volunteering to help us take pictures, set up food, clean up, etc. We had a mix of both strong and not-so-strong swimmers in our group, but there was an abundance of life jackets and Gabby was constantly there making sure everyone was safe. This was by far the highlight of our group's trip to Montreal and we absolutely would love to book with them again!!!

Amazing service! Beautiful yatch.

I have raised the issues w Kevin who seemed to accuse me of being rude. The experience as not a post I’ve experience and I’ll share exactly what was shared with him. He used long work days for the crew as an excuse to dismiss my concerns .

Hey I want to give you feedback from last night. I refused to tip the two people who were on the boat. I paid 1500$ for an intimate evening w my partner - the crew felt it was their right to sit at the front of the boat and watch the fireworks and give their commentary - with all due respect they can rent their own boat. Secondly they are welcome to talk to each other but respect your charter and no need for me to hear their life stories of who’s pregnant who’s dating ect- the experience was awful and a waste of every dollar. I’ve charted many many boats and this the worst experience - and you must do better.

Great time!!! Very professional!!

Great experience , the crew were perfect host

The BEST day on the water! Not only was the boat absolutely beautiful, but the crew did everything to ensure we had an amazing time. Captain Silvan was very knowledgeable in recommending where we should go based on what type of day we wanted. Amanda, our deckhand was so much fun and so attentive! They both felt more like friends on the water with us and we owe our amazing experience to them. While the dock isn't downtown, it was super easy to get to and from. 12/10 I would recommend chartering with this team!

I booked one of their smaller boats just to see how well their company was working and I have to say I’m very impressed with how everything turned out. organize nice people

The service and the staff was amazing! Kevin was always available to answer my questions. We had the time of our lives! so much fun. We are renting again next year.

Amazing experience. Captain Wayne and zakaria were great guys. The ride was smooth and very enjoyable

Great experience, staff was incredibly friendly. Only disappointment was the hot tub advertised was not accurate to what was on the boat

We had a great experience with Mtl Boat, the staff and captain were amazing and the reservation process with Kevin was handle with great care. We had a a great day on the water. It was my first experience but not my last.
Montreal Boat is the way to go for boat rentals.

Nous avons eu une journée INCROYABLE avec Wayne et son acolyte! Ils étaient aimables, serviables et à notre écoute. Nous allons certainement recommander votre compagnie à nos proches et peut-être même essayer votre division à Miami ;)

Merci!

Montreal Boat was very accommodating and professional. The staff abord provided amazing service and was knowledgeable. Would recommend for any special occasion, party or even a normal gathering. Thanks again guys!