Montu UK Pharmacy Opiniões 263

Month,alteranleaf have been great with me been since July 2025 was on morphine etc the I'm on the 100% oil or chronic pain its better than all the tablets from the doctor don't get me wrong maybe not as strong as rso etc but does the job and can function well on it ,most the flower is nice just wish it said what strains where good for pain ,insomnia etc but apart from that all good and service is great alway happy to help

Always on point with great service and some 5☆ Products, i just wish the delivery was cheaper £9 on every order after the first order is expensive everytime...

Absolutely useless have problems every month with orders and the can jump the price mid order and no notice

Never put in an order that didn’t have a problem

Amazing company reliable and consistently quick

Please do your best to avoid this place at all costs. I spent the months attending Alternaleaf appointments and paying the fees only to end with an appointment with a neurologist who couldn't hear me because he didn't run tests on his side as I had done prior so I couldn't hear him or he couldn't hear me. He would have heard me when I said I have a high tolerance of THC and CBD cannabis but he/they have have prescribed me only 1 choice which is 11% THC and so high in CBD that if I use it during the day during day to day living I would have been asleep in no time I suspect. I am fuming with the neurologist. Thanks for the stress right there Alternaleaf. I avoid stress at all costs usually and trusted you. If I was your companys directer I would get rid of that Neurologist ASAP.

This place is a joke avoid at all cost they think that black and brown medical marijuanas is okay and safe.

It is not they know it is not but they dont care aslong as they make there money

This clinic is like Gaster, all kinds of tricks, abusers.I ordered medication on my prescription for £69 and when I went to pay I noticed that each package was £79. This happens when you least expect it, you have to be careful. This is one of many examples of the poor practices of this pharmacy and clinic.

Please stop prescribing Curo and Upstate on the first doctors consult.
You are putting patients off as they think medical cannabis quality is shit... Stop ordering large quality of shit Curo and Upstate strains.

Been a patient a good few months here now and I had a prescription written on Tuesday expected payment link on Friday morning as usual nothing there so I rang up multiple times through the day to be told yeah your script is due today call back after 12 ish when the post has been so I did multiple times to be told it’s not arrived only for me to ring again and try and raise the issues I’m having to then have my payment link for my prescription to be sent out at 4:57 meaning I’ve missed the window for delivery and am stuck waiting till next week for medication even though my script was clearly there

Very helpful staff , could do with more non iradiated options and a little frustrating when you find the strain that suits your needs and then it is constantly out of stock fix these problems it would be a five star

Decent pharmacy deliver super quick super easy to process etc and good products can’t knock it really but this is the only pharmacy I use for medical

You keep asking for more details, which I cant send you as your child staff have blocked my email. Childish behaviour just like that alternaleaf. DONT TRUST THESE COMPANIES, THEY ARE DANGEROUS!

Been with them over a year now and have had no issues or problems of any kind, always reliable and transparent. Would highly recommended

I am shocked that Montu doesn't have a higher rating on here! as a patient with Alternaleaf - Montu are always amazing - the experience with Montu is fast, informative and very effective, helping me keep up to date and informed about my medication. Thank you to the whole team!

I've been with these guys since June 2025 and and have never had a problem with product quality (non irradiated) and the patient care in top notch.Now I can consume my medication legally and not have to worry about the police.

absolute garbage fine at first until a parcel goes missing WHILST out on delivery all they say is we’re waiting for royal mail to investigate it one week later nothing i mean cmon waiting for RM to investigate themselves is hilarious as it is but then waiting a week and still tumbleweeds!!….management doing nothing apart from bouncing emails back and forth it’s basically your problem if it happens they don’t bother chasing it up properly just we’ve escalated it again to no ends AVOID THIS LOT LIKE THE PLAGUE!!!!! and then released my refund after not even getting confirmation that royal mail had lost the parcel so i got two weeks of oh we can’t release the refund only to find out they could AVOID MONTU !!!!

Onboarding Issues:

I signed up on 24 March 2025, and my first prescription was not ready for payment until 28 April 2025. I later discharged myself from the clinic in December 2025. The onboarding process was significantly slower than at my current clinic.

I was not allowed to choose my initial products and was limited to 20g. I was assigned two products from Upstate and Grow Pharma that were not suitable for me, as my preferred flavour profiles and desired effects were not fully discussed.

During a follow-up appointment with a pharmacist, I asked for guidance on which strains might best manage my symptoms. I was told “you’re not making it easy for me” and that I should have researched and selected my order in advance of the appointment. Since then, I have independently discovered that I must avoid limonene-heavy strains, but this only came after extensive trial and error over the year. This experimentation was costly, particularly with Montu’s £9 delivery fee on each order. In my opinion, Montu’s pricing is excessively high and not competitive within the current market.

Limited Choice and Repeat Prescription Problems:

Eventually, I was granted full choice of products within an increased 60g limit, and repeat prescription approval times did improve. However, they remained slow compared to other CBPM providers.

I repeatedly experienced issues with the system preventing me from requesting repeat prescriptions at the correct time (three weeks after the previous prescription). This required frequent calls to Montu to resolve. While the issue was addressed each time, it was frustrating to have to deal with this so often.

Stock Issues and Refund Delays:

On one occasion, I fully paid for an order and was later informed that the product was out of stock. I was only notified by email late on a Friday, leaving me without medication or access to my money over the weekend. It took over a week for the refund to be processed.

Throughout the year, I also encountered repeated issues with products being out of stock after submitting repeat requests, causing ongoing inconvenience and uncertainty.

Customer Service and Postage Refund:

I was initially refused a refund for postage after a delivery arrived late during the Christmas period. There was no clear indication from Montu that the guaranteed by 1pm service was not actually guaranteed during this time.

The first customer service representative I dealt with, Emily, relied heavily on copy-and-paste responses and came across as dismissive and snarky. I had to request escalation to another colleague or a manager on two occasions before I felt properly heard. Despite this, I still have not received the promised postage refund.

Montu’s system requires all strains to be requested upfront for the month, despite frequent stock fluctuations. If you change your mind on a strain after its approved, they won’t allow you to change the prescription.
By comparison, my current clinic uses a far more functional and patient-centred system. I am able to request whatever products I need when I need them, without an artificial monthly limit or having to predict stock/what I will need weeks in advance. Requests are typically approved within around 10 minutes, and once an order is paid for and delivered, I am immediately free to request again for the following week if required.

Overall Experience:

Overall, I am extremely disappointed with my experience at Montu and Alternaleaf. It was only after switching to my current clinic that I realised how much unnecessary stress and anxiety this experience had caused

I'm very impressed with the service. I had a problem with my medication not so long ago and it was sorted out within two days. Very impressed.

Amazing service. The best of the best 👌🙏🙏🙏