Montysguitars Opiniões 

829
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

After three wiring looms (LP and Strat), a set of original double cream PAFs for my Hartung Embrace, a set of Bethnal Greens for my Maybach Wild Saffron Custom and a set of JM Obsidian single coils fo... Ver mais

Classificada 5 em 5 estrelas

Fabulous products, fabulously designed and packaged. My PAF pickups are genuinely wonderful sounding and arrived in packaging that drew a small crowd. Ditto the wiring loom. Incredible attention to de... Ver mais

Classificada 5 em 5 estrelas

Completely transformed my guitar, pick ups are fook’in amazing, clarity and volume without to much gain. The highs are pretty and the lows you can actually feel not just hear, mids have stomped being... Ver mais

Classificada 4 em 5 estrelas

Great customer service and obviously the pickups are outstanding. Especially the vintage Jazzmaster neck pickup, it's completely perfect. The only reason it's not a 5 is because one wire was barely at... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de instrumentos musicais

Escrito pela empresa

Monty's Guitars is the UK's one stop workshop for handmade guitar and bass pickups and London based repairs. Home to our award-winning PAF pickups, Monty's is committed to the pursuit of tonal excellence.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

829 opiniões

5 estrelas
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1 estrela

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4,8

Todas as opiniões

(829)

79 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Helpful Monty's

I telephoned Monty's in Cheltenham to discuss a pick-up solution for one of my guitars. The guy I spoke to was very helpful, and made a suggestion as to what might suit. He quoted two weeks delivery. I followed up with more research and ordered a pair of pick-ups from Monty's online. They arrived within one week!
I fitted them myself, along with new pots and caps.

23 de julho de 2024
Classificada 1 em 5 estrelas

I was unimpressed

I was unimpressed. I have liked what I’ve seen and heard so got some pickups and a loom for my Casino. Firstly they sent the wrong loom and secondly made assumptions about what I needed from the pickup and said I needed an extra £90 special base plate. The pickups were not well balanced didn’t fit my guitar and needed shimming and the loom I specifically asked for was just a standard loom. I asked before ordering whether the loom could be made to fit as the jack socket was in a different location to the standard 335 loom and was told that it wasn’t an issue, but a standard loom arrived. The pickups themselves were no better and maybe even a little less impressive than the Chinese stock pickups. Overall not particularly impressed. I dealt with Matt directly some years ago and was pleased with his knowledge and service, I feel they may be the victims of their own success a little as they have expanded I feel standards may have slipped a touch.

In your response you are attempting to gaslight. Why would I contact you when the issue arose from you not listening in the first place. The very reason I asked you what was needed was because it was casino coupe not a standard. This, was clearly communicated and you literally assumed you knew better than the person who owned the guitar and ignored my questions. You’ve confirmed here that you didn’t engage with what was written in my email by admitting you thought the guitar was standard despite me never saying this and clearly stating the opposite. I made it explicitly clear about the loom too. Just take the criticism and stop trying to push the blame onto the customer.

23 de julho de 2024
logótipo da Montysguitars

Resposta da Montysguitars

We are very sorry you were underwhelmed by our pickups and loom. We always strive to provide the best products and an excellent experience for our customers. It is rare, but sometimes things don’t go according to plan.

The extra £90 for the set of pickups is due to the metal covers needed to fit them to the Casino’s curved top and specific staggered baseplates. These are needed to make the pickups fit easily in the guitar without shimming. Unfortunately, both these factors increase the cost of the pickups, which come with plastic covers and non-staggered baseplates as standard and will not fit a Casino.

A 335 loom would fit a Casino as standard. We apologise if we misunderstood what you were looking for. We communicated about this before the sale and were under the impression that you had a standard Casino.

All of this could have been resolved easily and quickly if you had contacted us and informed us of any of these issues before leaving a review. We would have been happy to make things right and would have made it a priority to do so. We provided what we thought you wanted, and from the emails we communicated, you seemed happy with the experience.

We are very sorry for all this; we wouldn’t have deliberately sent you incorrect things or something you wouldn’t have liked. Please get in touch directly, and we will do what we can to resolve the situation.

Classificada 5 em 5 estrelas

Buyibg from Monty's feels like going to your local store where the owner knows you for yeats and treats you like a friend

I bought a pair of pickups and some montipresso and instrument food. Received all in a week all the way to Mexico. Starting from the packaging and wrapping to the use of the products, everything was like a nostalgic experience from when we bought things from stores and the sellers actually cared about the quality of your purchase, so you come back another day.

23 de julho de 2024
Classificada 5 em 5 estrelas

The best guitar upgrade shop

Nice personal touches during the sale and very helpful and considerate in helping with self-install issues. I would strongly recommend them to anyone looking at upgrading a guitar with some unique and useful bonus features 👍👍Actually, customer service is unique too, there is literally no-one as good. They are truly the best!
<3 <3 <3

27 de novembro de 2023
Opinião espontânea
logótipo da Montysguitars

Resposta da Montysguitars

We are sorry about this, Victor. We are not sure what has happened. We work really hard to fix issues when they arise. I emailed you this morning to see what we can do to resolve the situation.

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