Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Ver mais
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Leia as opiniões dos outros
Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Ver mais
A empresa respondeu
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Ver mais
A empresa respondeu
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Informações de contacto
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, Reino Unido
- help@moose.co
- moose.co
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordering and delivery is expected…
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one email, now my replacement charger is already on its way. Staff are very professional and very polite. Would recommend Moose.com everytime

Resposta da Moose E-Bikes & E-Scooters
Customer service was excellent as FedEx…
Customer service was excellent as FedEx delivered to a neighbour who'd gone out before I could go round to collect! Helped me no end would recommend to anyone!

Resposta da Moose E-Bikes & E-Scooters
Amazing customer service provided to me…
Amazing customer service provided to me by this team had few issues was not a problem for them sorted out very efficiently Bryony was excellent thanks once again and I will use you guys again for sure

Resposta da Moose E-Bikes & E-Scooters
Great customer service
Great customer service, fast and friendly resolution of my problem

Resposta da Moose E-Bikes & E-Scooters
Moose Scooters - what's not to like.....
Good range of secondhand scooters. A grading system describing the condition and thus reflected in the price. Well packaged and excellent transit liasion including tracking links.
Would highly recommend personally.
The Customer support was amazing
The Customer support was amazing, and it's only been a few day since my purchase so far so good. Scooter was in amazing condition. Packed in oraginal box Runs like a dream, well worth the money. Again only the second day but was very impressed. Thank you moose will definitely be coming back for another as everyone was loving the pure.. for anyone second guessing the pure. Do not waste your time with a xlumi hands down to different worlds. Pure is the best Scooter in its range on the market hands
down. Also definitely worth going for the pro. As hill climbs are a fing of the past :) thank you moose. Keep up them offeradble prices we love you.

Resposta da Moose E-Bikes & E-Scooters
Great Service
Received order within 14 hours what service.
Price was great for a top quality product.
Perfect conditions
just bought a Unagi scooter brand-new…
just bought a Unagi scooter brand-new in a box awesome price awesome service , fast delivery :) thank you guys
Scooter is great,they were helpful…
Scooter is great,they were helpful especially Bryony she was very helpful......I would buy again.

Resposta da Moose E-Bikes & E-Scooters
Rapid delivery and great communication
Rapid delivery and great communication. Well packaged. Very good experience, so far, with this company. Delighted with my product as well.

Resposta da Moose E-Bikes & E-Scooters
El proceso de la compra
El proceso de la compra, las opciones ofreciddas, el tiempo transcurrido para recibir la scooter... La experiencia ha sido buena en general.

Resposta da Moose E-Bikes & E-Scooters
50/50
To start with the positives, me and my brother ordered two pure air 3 pro electric scooters. They work perfectly fine and we are very chuffed with them. The negatives how ever was the delivery. First they promised it would come on the Friday (we ordered them in wednesday) how ever it didn’t arrive so to compensate they gave us next day delivery for Saturday. This was good at first until only one scooter arrived and the other one didn’t. Then on Sunday and Monday I was worried sick thinking of it got lost in transport. However I have them an email and they confirmed that it will be here on the Tuesday. So all in all the delivery could’ve been much better but other than that I have my two scooters and couldnt be more happy with them 😁

Resposta da Moose E-Bikes & E-Scooters
All round great experience.
Great communication. Well packaged. Timed delivery and above all great product.

Resposta da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters
Really impressed
Really impressed. The price of my new Unagi electric scooter was better than anywhere else. Next day delivery. I had a follow up query which was promptly and courteously dealt with. No hesitation in recommending.

Resposta da Moose E-Bikes & E-Scooters
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