Moruhiko Opiniões 13

I placed an order on July 3rd, 2025, and as of today, I have still never received it.

At first, the seller responded with repeated delays and vague explanations (production, final stages, shipping soon, etc.), but the item was never shipped and no valid tracking number was ever provided.

Since the PayPal buyer protection period expired, the seller has completely stopped responding to my messages. They also failed to respond to PayPal’s follow-up emails when I attempted to resolve the issue through their platform.

This behavior is extremely concerning and raises serious doubts about their intentions.

I have now filed official complaints with SignalConso and eConsumer.gov regarding this situation.

What is even more frustrating is that the brand continues to actively post new content and promote new collections on social media, while ignoring customers with unresolved orders.

I strongly advise caution. If you are in the same situation, I encourage you to report it to the relevant consumer protection authorities.

I ordered a cyber suit in September. According to their shipping and production time, it should have been arrived latest in February. It's May.
They barely reply to my emails.
The most awful company I have ever dealt with...
I truly hope they get banned on every social media and somebody finally takes legal action against them.

That’s a scam. waited patiently for a damn year. they kept saying they will send it and to give them a chance like it’s a priority

I ordered back in February of 2025.. after waiting several months, I reached out and they responded with production being behind so I gave them “90 days” like they suggested which I then forgot about— OVER a year now and I then tried reaching out again this year (2026) but Now they won’t respond at all to any of my emails..

SCAM! Ordered and waited for a full damn year only for them to repeatedly say “it’s processing and it is in our priority mail” YEA F@CKING RIGHT. Moruhiko is a f@cking joke of a company I hope they get shut down and I get my money back bc this is truly a scam.

This company is a total scam.
They advertise ridiculous production times so that the time you have to dispute the transaction expires. Don't get scammed.

I ordered a set at the end of August. After calculating their policy with their working days (no Saturdays or Sundays) plus the 4–5 weeks of shipping time, my package should have arrived more than a month ago. I have received no response to any of my emails. I will continue to contact them. If I could, I would give them 0 stars.

NEVER GOT MY STUFF AND NOW THEY HAVE STOPPED RESPONDING, GOING TO FILE FURTHER REPORTS. IF YOUR GOING TO ROB PEOPLE DON'T PRETEND TO HAVE A LEGIT BUSINESS.

I ordered in September till now i got no shpping Informations. Please avoid this company at all costs. This is not a good business method!

So I ordered one of their "Cyber Suits" on May 5th 2025. Long story short: I was scammed. I read through all their terms and conditions and expected it to be quite long, as they stated it would take 40-90 working days (!) to produce. Not sure if they sew it like cavemen by hand or something, but they assured quality, so I went with it. Granted on their website 90 working days was the max. And after the item has been produced, they claim it takes another 14 - 16 working days to bring it to the post office. So I thought, like a median of 50-60 working days until I get a tracking number should be reasonable and boy was I wrong.
So after sending them email in July (guess I was being impatient) asking them about a status, they got back to me with some AI generated email like this:
Hello!  Thank you for your inquiry. We understand your anticipation in receiving your order. We wanted to clarify our production process and timelines.

All of our products are preorder only, handcrafted items. We do not carry any "on stock". As stated in the product description on our website, the standard production time is 40-90 business days (excluding weekends). This is followed by a 10-16 business day period for order verification, quality control, packaging, and obtaining a tracking number.

Given these production times, we regret to inform you that it is highly unlikely your order will arrive by July. We apologize if this wasn’t clear during the ordering process. We encourage you to carefully review the product descriptions on our website, where this information is readily available.
So I patiently waited until October 27th, when it was about 127 working days already and sent them a friendly reminder:
Today is 28th October!! It has been 126 business days now and I would like to know if my order will be shipped or not. If it will not be shipped within this week, I want to cancel immediately. This is ridiculous, it's a costume, not a f**** spaceship!10-16 business days for quality control, packing and tracking number? Are you f**** kidding? This can be done in an hour!
This went back and forth until the day in early November, when I told them I wanted to cancel and my money back. Obviously 120 working days had passed so I wasn't able to claim it back with paypal or my credit card company. To my request of cancelling the order I got this reply 2 weeks ago:
Dear Customer,
We understand your frustration and your request for a cancellation and full refund due to not receiving a tracking number. However, we are facing significant challenges that make this request difficult to fulfill at this moment.
We are physically unable to ship your parcel at this time. Our workshop is currently navigating a very difficult period. While your order is ready, we are unable to send it out. This is because approximately 200 parcels that were previously sent have been returned to us at the border, and we have not received refunds for them. This has created a financial strain, and we are currently awaiting some funds to be able to dispatch your package.
We completely understand your concern about this situation. We want to assure you that we have taken your request seriously and have prioritized your order with our team. They are aware of the urgency and are working to get your order dispatched as soon as the shipping situation improves and we have the necessary funds to cover the dispatch costs.
We are very sorry for the inconvenience and the extended waiting time. We are doing our absolute best to overcome these obstacles and fulfill your order.
I sent them 2 more email requesting my money to be returned and didn't receive an answer or any kind of notifications regarding the order. I'm not sure where they are located, maybe Russia or something, but I'd really love to know as I'm pretty sure it's considered fraud, even in Russia or wherever they are located. What a disappointment.
Do any of you have similar experiences with this online shop? I've been shopping online my whole life, mostly on individual shops to support them, and this never ever happened.

Its a scam, They said my order should take max 90 busniess days to make and ship out. Its soon been half a year and the last response I got from them where "we cant give you a refund because we already spent your money"

I ordered two clothing items from this company and was told it would take 40 days in production and then 7-10 business for shipping. 90+ days later I still haven't received anything. DO not buy, its a scam for sure.
*UPDATE*
I finally received my order and happily the items are just as described and well made. So I will be updating from 1 star to 3. Although they do state how long manufacturing takes which I knew upfront about, they need to be more transparent with shipping times. The fact that it took five months to get my order is a huge negative to me.

Ich habe am 31. Oktober 2024 einen Hoodie bei moruhiko.com bestellt – als Weihnachtsgeschenk für meine Freundin, weil sie die Marke sehr mochte. Mir war bewusst, dass der Versand laut Beschreibung bis zu 60 Tage dauern kann, das war für mich okay.

Was nicht okay war:
Das Paket ist bis heute (April 2025) nie angekommen. Der E-Mail-Verkehr mit dem Kundenservice war für mich als Kunde sehr stressig. Zwar wurde mir als Entschuldigung ein Gratisartikel und ein Rabattcode angeboten – und mir wurde versichert, dass es „nicht mehr lange dauert“. Aber selbst danach kam nichts an.

Ich habe auf Nachfrage zum Glück mein Geld zurückbekommen.
Was mich aber wirklich geärgert hat:
Die Firma hat währenddessen neue Produkte veröffentlicht, die teilweise sogar schneller verschickt wurden, während sich um bestehende, bezahlte Bestellungen nicht gekümmert wurde.

Für mich ein absolutes No-Go.
Ich würde mich als Firma wirklich schämen, so mit Kunden umzugehen.
Einmal und nie wieder.