Motor Doctor Opiniões 

107
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Being in Australia it's a long way to return the wrong parts so before making my order for Renault AC compressor and condenser I sent the car VIN to Motor Doctor and within a couple of days they confi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just bought my Range Rovers Evoque only 2 months, I like the car, BUT I never know it’s a car for long distance, so I have been using the car for school runs my teenagers children love it, I work... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Helpfully (and correctly) advised me NOT to buy from them! My mechanic said I would need to buy a genuine VW part at £300+vat because motor factors didn't stock it. Finally came across the part (... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Motor Doctor staff are professional and ready to assist their customers (either by telephone or email) choose the correct parts for their vehicle. The ordered parts are promptly supplied from their w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Veículos e transporte

Escrito pela empresa

Online shop Motor-doctor.co.uk - Giant auto parts range for your car. Buy Audi, BMW, Opel, VW and many more appropriate car parts from totally of 45 car brands 24h online


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

107 opiniões

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4,8

Todas as opiniões

(107)

4 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!!
Buycarparts is also the same company!
BEWARE!!!
I know they are the same company as i have incoices to prove this!
i ordered a Delphi fuel pump. Order arrived and it was a completely different brand! They had changed my order without my permission and sent me a stark brand fuel pump. I emailed questioning this. This was there response...
We have sent you a Fuel Feed Unit by a different brand because the originally ordered parts were not available. However, the received STARK is an identical alternative. Moreover, it is more expensive. Not only the quality of these parts is good, but they are also known for their reliability and durability ( for STARK is the only brand that provides 3 years of warranty instead of 2 and, that in fact can play a crucial role).

If you are not sure about compatibility, you can always provide us with the following information and we will be able to double-check the suitability:

1. VIN-number of your car (17 letters+digits). You can use the picture attached to find your VIN-number easily.

2. Make, model and year of production of your car. Please, specify whether your car is a left-hand drive or right-hand drive.

Feel free to contact us should you require any assistance.

Best regards,

As you can see i was told the Stark fuel pump was "more expensive" than the Delphi pump i had actually ordered. What they failed to realise is that 4 weeks before placing this order i had actually purchased a Stark fuel pump from them which failed after 4 weeks. So i have an invoice for the Stark fuel pump. The Stark fuel pump isnt "more expensive" as they claimed it to be. It is in fact considerable CHEAPER than the Delphi fuel pump!! No attempt was made to inform me that they had changed the order without my permission and at no point did they try to reimburse me the difference in price!! THEY ARE THEIVES! after 20 plus emails i have now returned the product to them. On there website its states refunds will be issued "once goods have been returned OR proof of postage, whichever is quicker" i have send proof of postage and asked for my refund quoting what is states on there website. This was the response i received..

The information on the website wasn't updated yet, we forward this to department in charge in order to solve this issue.

We can refund the amount only after the goods are received and checked.

We apologize for this inconveniences.

In case you'll have more questions, feel free to contact us!

Have a nice day!

Best regards,

MORE EXCUSES...AGAIN!!!!
I was told i would the refund would take 1-3 days. I sent proof of postage 24hours ago so ny rights i should receive my refund within 48hours! If they refund at all! Im sure more excuses will arise! Absolutely shocking company! DO NOT WASTE YOU TIME OR MONEY ORDERING FROM THESE CON ARTISTS!
So it doesnt matter what there website states as they make it up as they go along!!
They are a complete scam!!

2 de fevereiro de 2020
logótipo da Motor Doctor

Resposta da Motor Doctor

Dear Customer,
Thank you for your feedback.
We would like to sincerely apologize for any inconvenience caused by the purchase of our product.
As we have checked, the amount was returned to you on 2020-02-11.
Please, don't hesitate to contact us directly on trust@motor-doctor.co.uk in case of any misunderstanding. We would be very happy to be more helpful for you in future and change your opinion about our service.

Best regards,
Motor-Doctor team

Classificada 1 em 5 estrelas

Horrible communication with held money…

Horrible communication with held money from credit card and did not ship the parts the web site will not allow me to fill in the telephone number and all email sent to info@motor-doctor is returned to sender.

ORDER NUMBER 26765929

Your customer number: 13247249

12 de janeiro de 2020
Opinião espontânea
logótipo da Motor Doctor

Resposta da Motor Doctor

Dear Customer,
Thank you for your reply.
Unfortunately, the transaction wasn't confirmed by our financial department. We are sorry for created inconvenience, but we are surprised with your review, because the amount was returned to you by the same method of payment on 2020-01-06.
Please don't hesitate to contact our support team. We will be glad to help you and to place a new order for you, if you are in need of parts.

Best Regards,
Motor-Doctor Team

Classificada 5 em 5 estrelas

Very reasonable postage costs from…

Very reasonable postage costs from abroad. Arrived safely and in reasonable time. I chose the cheaper end prices for my item but they have more expensive versions. Have not installed them yet.

4 de outubro de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

motor-doctor

After a long period of email exchange due to the loss of the parcel, motor-doctor were able to get the courier company Chronopost to pay for the lost parcel and finally refunded me.
Thank you Moto-doctor and in particular Kevin who was always available and did a great follow up.
BTW avoid Chronopost! I chose the nearby post office for pickup and they sent the parcel to a filthy grocery store Rochy market where the parcels were thrown on the floor with some having mouse traps on top, and the guy there had no evidence of the parcels he receives, no document, and was not cooperative at all.

1 de agosto de 2019
Opinião espontânea
logótipo da Motor Doctor

Resposta da Motor Doctor

Dear Farid,
Thank you for your feedback!

Please, accept our apologies for the experience with the recent purchase. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.

Best Regards,
MotorDoctor Team

Classificada 5 em 5 estrelas

excellent service

excellent service. They contacted me to make sure the parts were correct before dispatching them. Delivery was quick

18 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect

Perfect. Regulator part arrived as expected and now replaced in alternator. Highly recommended as a reliable supplier

17 de maio de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID - Terrible experience

Used their search engine to find some boot gas struts for my car. They sent me the wrong ones and refused a return since I had not contacted their customer support to choose the right parts.... they are also NOT in the UK which means expensive shipping either way... this fact is deceptively concealed as well. AVOID

10 de maio de 2019
Opinião espontânea
logótipo da Motor Doctor

Resposta da Motor Doctor

Dear MCS!
Thank you for your feedback!

Please, accept our apologies for the experience with the recent purchase. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.

Best Regards,
MotorDoctor Team

Classificada 1 em 5 estrelas

Poor service, long delivery, price not competitive

Took a long time to deliver over a week, courier marked as delivered on Saturday when it hadn't arrived. No apology when I advised it hadn't arrived. I found a significantly cheaper identical part on Ebay in Germany but chose UK as I thought would be quicker shipping to Eire. It wasn't because motordoctor got it from Germany themselves, just a middle man taking a cut.My advice is don't use.

They posted apology on the review and asked for details on my order which I supplied and I heard nothing from them since. It says it all really!

29 de abril de 2019
Opinião espontânea
logótipo da Motor Doctor

Resposta da Motor Doctor

Dear Customer!
Thank you for your feedback!

We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number.

Best Regards,
MotorDoctor Team

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