Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... Ver mais
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Localização
Alterar localizaçãoDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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Leia as opiniões dos outros
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and r... Ver mais
A empresa respondeu
Staff were great, understood what I was after and responded professionally, in a very friendly manner. Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a co... Ver mais
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The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Escrito pela empresa
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Informações de contacto
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, Reino Unido
- 0191 2837864
Over 1000 new cars every week
4,6
Excelente
919 opiniões
Pede aos clientes que escrevam opiniões
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Taken away the stress of buying a new…
Taken away the stress of buying a new car. Staff courteous and helpful .
14 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Teresa,
Thank you for your review. I am pleased to hear our team was able to make your experience enjoyable and stress-free. Please do not hesitate to get in touch if we can assist you further.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Tayyab
My experience with Tayyab was excellent. He was really friendly and helped me a lot. The only single issue I had was that when i collected my new car it was quite dirty. There was empty fruit shoot bottles under the seats and lots of crumbs around the back seats which I didn’t notice until I got home. Otherwise the service was absolutely excellent and I will use them again for future cars.
5 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Sophie,
We're delighted to hear about your excellent experience with our Tayyab and the overall service. We sincerely apologize for the cleanliness issues you encountered with your new car upon collection. We're addressing this internally to ensure our vehicles are spotless for all customers. Thank you for your understanding and for choosing us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
MEGAN PARKER
9 de julho de 2026
Resposta da Motorpoint - Birtley
Hi George,
Thank you for your review! I am pleased Megan was able to offer you a great service. If we can assist you further please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Amanda was very professional and…
Amanda was very professional and informative and made the purchase of the car very easy, have already recommended to friends and family.
4 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Paul
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and that she was able to provide you all the information you needed!
If we can assist you further please do not hesitate to get in touch and I will make sure your kind words are passed over to Amanda!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Jack was excellent and helped me choose…
Jack was excellent and helped me choose my car which is amazing. He was understanding, amazingly helpful and just got me. What a start and a great ambassador for your company. I would, and have recommended Motorpoint to my family.
7 de julho de 2026
Resposta da Motorpoint - Birtley
Hi,
We're so pleased to hear about your excellent experience! It's wonderful that Jack was so understanding and helpful in assisting you with choosing your amazing car. We truly appreciate your recommendation to your family.
Thank you
Motorpoint Birtley
We purchased a Ford echo sport.
We purchased a Ford echo sport.
I was not sure what I was requiring, I spoke with Wayne, who offered advice and support around my budget etc.
The biggest part of this was he didn’t push or force any sale of the vehicle, everything was done at my pace.
Once I identified the car I collected it the following day, the couple of little things on the paint work were addressed and the sale was complete.
Wayne is a credit to your business and the way he sold us the car the finance and the added cover was great all within on my budget.
I can not fault this service at all.
My daughter purchased a car previously from you and the experiance again was top notch.
I would like to thank Wayne again for his work.
6 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Gavin,
We're delighted to hear about your excellent experience and that you found the advice and support helpful. It's great that you felt no pressure during the process and that everything was handled at your pace. We appreciate your kind words about our team member and are happy to know your daughter also had a positive experience. I will be sure to pass your kind words over to Wayne and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure salesman
No pressure salesman, very professional, and honest.
Gave good acceptable trade in price for my old car.
Made the experience quick and easy. Will be using motorpoint in the future.
3 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Ann,
We are so pleased to hear that your experience with us was a positive one! It's wonderful to know that you found our team professional and honest, and that we could offer a good trade-in price. Making the process quick and easy for our customers is always our goal, and we look forward to assisting you again in the future.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reece was very polite
Reece was very polite, informative and helpful throughout the process.
Thank you
1 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Steven,
Thank you for your review. I am pleased to hear your experience was a good one with Reece and that he was able to assist with your requirements throughout the car buying experience. Please do not hesitate to get in touch if you have any questions and I will be sure to pass your kind words over to Reece!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service no hassle
1 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Gerald,
We are so glad to hear that you had a hassle-free experience with our customer service. We truly appreciate your kind words!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service overall Very helpful…
Excellent service overall Very helpful salesperson.
Only thing that was frustrating was poor communication following visit to Motorpoint when I spoke to member of staff with a query on same day of visit and asked to speak to salesperson and was told they would pass message on and call me back but that didn’t happen
Again Motorpoint rang on 3 separate occasions 5 days later however it wasn’t the same number given to me by salesperson and no voicemail was left so I didn’t answer thinking it was a scam. The calls were to tell me the car was in the garage having been delivered from another garage. I could have had car earlier than when I purchased it. The salesperson did apologise.
30 de junho de 2026
Resposta da Motorpoint - Birtley
Hi Elizabeth,
We appreciate your positive feedback regarding our salesperson's helpfulness. We are genuinely sorry to hear about the communication issues you experienced, particularly with the missed call-back and the unrecognised calls about your car's delivery. We understand how frustrating this must have been and we are reviewing our internal communication processes to prevent similar occurrences. If we can assist you further please do not hesitate to get in touch. Our contact number is 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Resposta da Motorpoint - Birtley
Hi Jolaoye
Thank you for your great review. I am pleased to hear your experience was a good one.
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Resposta da Motorpoint - Birtley
Hi Stephen,
We are so glad to hear that our team was friendly and provided you with excellent service. We truly appreciate your kind words and positive feedback.
Thank you
Motorpoint Birtley
Resposta da Motorpoint - Birtley
Hi Clare,
Thank you for taking the time to leave us a fantastic review. I am thrilled to hear that you found your experience quick and easy with the team.
If we can assist you further please do not hesitate and to give us a call!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Bought a car 4 months ago
Bought a car 4 months ago. Not done many miles. Paid over £20,000 with 3 years warranty. I always wait a little before reviewing. And this why... 4 new tyres after 4 months when you pay that much money is mental!!!
Not sure who they have completing the MOT and service in there. A garage who pride themselves as much as these guys so surely shouldn't be this awful?
Please pay an extra 2k and buy from an actual audi, cupra or BMW garage etc. They are just roll in roll out and only care for quick sales.
Also 1 other thing to mention. About a week after you buy your car they absolutely hound you to review them. Clearly they're trying to get you to give them a good review while you're happy with your new car before it has several problems in 3 months
4 de julho de 2026
Opinião espontânea
Resposta da Motorpoint - Birtley
Hi Seamus,
Thank you for leaving us a review. I am sorry to hear that you had some issues with your vehicle a few months after purchase. Our vehicles go through very specific PDI checks to meet our Motorpoint standards before the vehicles are sold. If there are any components that do not meet standard these will be rectified pre-collection to ensure they do.
Unfortunately I cannot find your details with the email address provided but if you wish to raise these concerns further please drop me an email on Kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Resposta da Motorpoint - Birtley
Hi Deborah,
Thank you for the positive review. I’m pleased your experience with us was a smooth one and that you found the team professional throughout. If you have anymore questions please do not hesitate to contact us!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reece and Lee were very approachable…
Reece and Lee were very approachable and able to answer my questions and queries on the whole purchase process. One disappointment is the tyre pressure warning light came on as I drove off the forecourt & 2 wheels were missing dust caps. Easily rectified with Amazon.
28 de junho de 2026
Resposta da Motorpoint - Birtley
Hi Claire,
Thank you for taking the time to leave us a great review. I am pleased to hear Reece & Lee were able to offer you a fantastic service. We are sorry to hear that there was a couple of things that didn’t go quite so smoothly and hope this has now been rectified. If not, please do not hesitate to contact store on 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Best service…
1 de julho de 2026
Resposta da Motorpoint - Birtley
Hi Krzysztof,
Thank you for taking the time to leave us a great review!
I am pleased to hear that you had a fantastic experience with us and we were able to offer you great service.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Usually a 5 star service
Usually a 5 star service, not this time however.
This is the 4th car we have bought from Motorpoint in the last 2 years.
As I said , usually 5 star service
It has to be said though that the salesperson who dealt with us was amazing, very helpful and had plenty of time to go through everything and explain any queries we had etc, couldn’t fault her (Kate Smith at Birtley branch)
On collection of the car there should have been a mot and service carried out, I was informed that the mot had been done but the service hadn’t, no problem, can bring it back for service.
On checking car, it was found that the passenger seat switch wasn’t working,they took it to workshop and said required a new switch.
Switched ordered and car booked in for switch fitted and service.
So far so good 👍🏻
When I got home I noticed sat nav not working and car wasn’t showing as mot complete on gov website, also, car not cleaned inside, took photos and went back next day.
Workshop looked at satnav and said they would get back to me, they still said car had mot done.
On further investigation, workshop informed Kate that it hadn’t been done.
Received phone call, it needed to get booked in for sat nav repair.
Car was booked in for mot, service,sat nav and seat switch,
All completed and sorted without problem.
My gripe is however, that when I mentioned again about the interior and showed the pictures of the dirt etc inside the car I was told that customer services wouldn’t book it back in as it had already been in once for other stuff and wasn’t allowed to be booked in again so there was nothing they could do !!
That to me is not acceptable,
That one thing has spoilt an otherwise 5 star review for me.
Again, Kate was amazing throughout.
Everything else was great but selling a dirty car is a definite no for me.
Looks like I will be footing the bill to have a valet done on the car.
Updated after reply from Motorpoint
Pleased to hear you are reviewing procedures going forward, however, that is no help to me.
Still leaves me paying for a “comprehensive interior cleaning”
30 de junho de 2026
Resposta da Motorpoint - Birtley
Hi Richard,
We appreciate you taking the time to share your detailed feedback regarding your recent car purchase. We are genuinely concerned to learn that your experience, particularly with the car's interior cleanliness, fell short of the 5-star service you've come to expect from us over your four purchases. We understand your frustration with having to address multiple issues after collection, and we acknowledge that the car's condition upon delivery was not up to our usual standards. We are glad to hear that one of our team members provided exceptional service throughout this process. We are actively reviewing our internal procedures to ensure that all vehicles are thoroughly inspected and prepared before collection, including a comprehensive interior cleaning. Your comments are invaluable as we continuously strive to improve our service for all our customers.
Thank you
Motorpoint Birtley
Resposta da Motorpoint - Birtley
Hi Stacey,
We're so glad to hear that you had a really good experience with Reece! We appreciate you taking the time to share your positive feedback.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you Kate
Made to feel welcome and never rushed. Kate is exceptional. Provided every detail and answered all our questions, ensuring we were making the right decisions. A huge thank you again to Kate
29 de junho de 2026
Resposta da Motorpoint - Birtley
Hi Tony,
Thank you for leaving Kate a great review! I am pleased to hear that Kate offered you a great service and answered all of your questions.
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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