Motor Range - Liverpool Opiniões 

228
•
TrustScore: 4.5 em 5

4,6

Dunnings Bridge Road, L30 6YW Liverpool, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great company e ellent what they do the staff are great what i like your zale tea. Let u look at vehicales there no presure with your loads of csr too choose and very cheap best company i have delt... Ver mais

Classificada 5 em 5 estrelas

Just bought a cx30 from Liverpool branch. Guy the sales person was very pleasant and professional. Generous trade in for my old car. Car nicely valeted. Had a few battery warning lights up first day.... Ver mais

Classificada 5 em 5 estrelas

Our sales person Tommie and very helpful and patient with us and took his time to show us a range of cars until we found the one that was right for us. He made sure the car was perfect when we picked... Ver mais

Classificada 1 em 5 estrelas

Bought the car after suffering abuse by a salesman. Gave me a 12 month warranty as compensation for abuse. I then purchased the Nissan Qashqai after it was checked over and motd for 12 months... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm


Informações de contacto

  • Dunnings Bridge Road, L30 6YW, Liverpool, England, Reino Unido

  • 01515277010

4,6

Excelente

TrustScore: 4.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(228)

729 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Sophie was very helpful and informative…

Sophie was very helpful and informative she made the experience seamless at motor range

9 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Natalie, thank you for taking the time to leave this 5 star feedback! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Sophie was a lovely girl who was very knowledgeable

Sophie was a lovely girl who had great knowledge we had a great chat on the phone she was so friendly I came and test drove a few cars then went for the Vauxhall corsa

4 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Jaxx for your lovely review! Enjoy your Vauxhall Corsa.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Thought I would pop in to have a look…

Thought I would pop in to have a look around as I’m unsure if to change my car. A young woman came and spoke to me who was extremely helpful and pleasant. ( I’m sure her name was Remi). I didn’t feel pressured as some staff make you feel. I came away with a clear plane, this staff member was so helpful, made me feel very comfortable.

2 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Eileen, thank you for taking the time to leave this five star feedback! Your kind comments will be passed on to Remi. Wishing you many happy miles in your new car!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Spoke with Sophie on the phone

Spoke with Sophie on the phone. Her customer service was excellent! She was so helpful. Friendly, warm and very professional. Would definitely recommend this company when looking for a car.

9 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Helen, for taking the time to leave this five star review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Car shopping is such a hassle but when…

Car shopping is such a hassle but when I called I spoke to Sophie and she was a star! She took the time to listen to what I was looking at, budget and made it dead easy, would recommend 100 percent!

8 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Tom, thank you for leaving this great review! Your kind comments will be passed on to Sophie in our Contact Team. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Great service

Sophie was so helpful and very experienced would definitely recommend Liverpool Motor range.

14 de maio de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Denise for taking the time to leave this great feedback! Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Great experience, highly recommend!

Called up and spoke to Alan H who was friendly, professional and helpful. I was looking for support regarding cars for my daughter in law. Alan supported us to navigate their website to search for cars within the budget and see what they had available and arranged for us to come in.
Once we came on site, the sale rep Alex was beyond helpful, getting cars out for her to test drive.
Both Alan and Alex were excellent representatives for the company and we felt comfortable and happy throughout the experience and my daughter in law got a fantastic car.
Thank you.

31 de maio de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Elle, thank you kindly for taking the time to leave this valued feedback! We are delighted to hear your daughter-in-law is happy with her new car.

We hope to welcome you back in the future!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Wow what a lovely bloke Alan on the…

Wow what a lovely bloke Alan on the phones is. He valued my car and organised the deal. I will see you next week at the Liverpool site. Make sure you have my coffee and cake ready.

7 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Beth, thank you for taking the time to leave this five star review. Your kind comments will be passed on to Alan. We look forward to welcoming you next week!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

From start to finish my experience with…

From start to finish my experience with Remi ( hope I’ve spelt that right) was first class. Very professional and helpful. Minimum fuss and clearly understood my needs.

5 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hi David, thank you for taking the time to leave this five star review! Your kind comments will be passed on to Remi in our Sales Team. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Thank you Remi!

We had fantastic help from Remi who went above and beyond in helping us - Thanks so much Remi!!

3 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Faye for taking the time to leave this great feedback. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Fantastic customer service

We dealt with Sophie and she was fantastic. Answered all our questions and nothing was too much her customer service is excellent. She’s a real asset to the motor range team.

2 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Jerelle for the great feedback! We are delighted to hear you've enjoyed your experience at Motor Range. Wishing you many happy miles!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Spoke to Remi on the phone she helped…

Spoke to Remi on the phone she helped with an honest valuation for my vehicle couldn’t be happier with the service. She was professional, knowledgeable and courteous! Thanks again.

1 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Maria, thank you for leaving this great feedback! Your kind comments will be passed on to Remi in our Sales team. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

The service from Sophie was outstanding…

The service from Sophie was outstanding would highly recommend.
Sophie went above and beyond.
Would recommend the Liverpool branch.

4 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thank you Sian for leaving this great review! Wishing you many happy miles in your new car.

Best wishes,
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

I had made some enquiries with Remi…

I had made some enquiries with Remi yesterday she was fantastic very helpful great customer service

8 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hi Luke, thanks for the 5 stars! Wishing you many happy miles!

Best wishes
Laura Gilchrist
Customer Care

Classificada 5 em 5 estrelas

Catling was so helpful today

Catling was so helpful today. I'm v confident in my new purchase

9 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Classificada 5 em 5 estrelas

Harris at Motor Range

Harris at Motor Range, Bootle, Liverpool.
I'm delighted with the Mini Countryman and the service offered by Harris.
I wanted a Mini Countryman I had found through the website, which wasn't for sale on our first visit. Harris was friendly, very knowledgeable and had excellent advice. He made sure my car was both MOT'd and serviced and spotless prior to me picking the car up. He gave me a thorough demonstration of the mini's dashboard, paired up my phone and selected & favourited DAB radio BBC6MUSIC for me, & home address into the Navigation.Speaking with Harris and searching the Motor Range website helped me get exactly what I was looking for. Excellent job definitely 5 star- thank you Harris you made it a fun, smooth process. We'll be back again.

6 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Classificada 5 em 5 estrelas

Really great cars on sale and such…

Really great cars on sale and such wonderful staff. Andrei and Stephen K were absolutely brilliant, so friendly and helpful and the process was very quick and easy. Definitely recommend.

8 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Thanks for the 5 star feedback!

Happy Motoring!

Laura Gilchrist
Motor Range
Customer Care

Classificada 2 em 5 estrelas

Avoid - Classic "Bait and Switch" tactics to waste your time

I am extremely disappointed with my experience with Motor Range. I was interested in a silver Hyundai Ioniq 5 (Registration: WK22 XWA) listed on their website. On Wednesday, I received an email confirmation from a online sales representative named Sophie, explicitly stating that the vehicle was "available and onsite at the Bootle branch (L30 6YW)".
Based on this official confirmation, my friend and I travelled all the way from Warrington to their Liverpool (Bootle) showroom on Saturday, specifically to view and test drive this car. However, upon arrival, the onsite sales team told us the car was not there at all, but was actually located at their Manchester branch.
To make matters worse, when I tried to follow up regarding viewing the car at the Manchester branch, I was suddenly told that the vehicle had been "sold".
This is a classic "Bait and Switch" tactic—advertising a high-spec vehicle at an attractive price as a decoy to lure customers into the showroom, only to tell them it's unavailable. It was a complete waste of our time, effort, and fuel. Very dishonest business practice. I would highly recommend buyers to avoid Motor Range and look for more reputable main dealers instead.

5 de junho de 2026
Opinião espontânea
logótipo da Motor Range - Liverpool

Resposta da Motor Range - Liverpool

Hello Steve,

Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed by your experience.

However, I would like to respectfully clarify the circumstances surrounding this situation, as we completely reject the suggestion that this was a "bait and switch" sales tactic.

Our records show that Sophie from our Contact Team emailed you on Wednesday to confirm that the Hyundai Ioniq was available and onsite at our Bootle branch at that time. In the same correspondence, she also explained that we offer the option to reserve vehicles with a fully refundable £99 deposit. This reservation process is specifically designed to help customers avoid disappointment when travelling to view a vehicle.

As a car supermarket, we operate in a very fast-paced environment and regularly sell a high volume of vehicles, particularly on Saturdays. While the vehicle was available when Sophie contacted you, it was sold before your visit later that week. Unfortunately, vehicle availability can change quickly, which is why we provide the reservation option.

We appreciate that travelling to the dealership and then discovering the vehicle was no longer available would have been frustrating, and for that disappointment, I sincerely apologise. However, there was never any intention to mislead you, and the vehicle was genuinely available when the information was provided.

We value all customer feedback and are sorry that on this occasion we were unable to help you purchase the vehicle you were interested in. We wish you every success in finding the right car.

Kind regards,
Laura Gilchrist
Customer Care

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