Motortrustuk Lancaster Opiniões 

Called about a BMW I was interested in and asked about tyre condition etc . The salesman told me there was a £200 admin charge on a cash sale and they would need several days to get the car ready .
It says on their website that
“THERE ARE NO ADMIN FEES “.
The car has an MOT over 6 months so I should be able to pick it up .I asked to speak to the manager about the above points and was told “ he’s too busy to talk to you , put it in an email “ and hung up .
Update - I managed to stay focused and emailed the branch general manager. He understood my points and waved the admin fee . So we will go up to 4 stars and if all goes well then 5 stars .

Rang 7 days ago about a vehicle, Mitsubishi ASX priced at £12700, I noticed a few days later at £12200. Ok great reduced, looked today it is £13200.
Called this morning Via online, operator said would get back to me, re called Via same medium this afternoon and left full details again, still no contact.
Perhaps I should give them a miss ????

Update, 14/07/25 - still no contact. Had mail from a salesman, saying couldn't get through to me, maybe a mistake on my behalf, re sent my contact details, still nothing. Had finance in place, guess they don't want to sell cars
Called Friday 18.07.25, salesman on day off, no problem, colleague took my number and said Nathan would call following day, Sat 19.07.25. Its now Sunday 20.07.25 still no call, I really liked the car, their loss, have placed a deposit on another vehicle at a rival dealership.
Really cannot understand Nathan's attitude or their sales manager.

first of all, motor trust lancaster is not the first company I want to go for. but when I heard about the dealership that I want to get the car and heard bad review about it I look on different site and find motor trust with good reviews. So I call the company and CARL is there. he is to very friendly and accommodation. no pressure at all and no hard selling just pure help. and remember we do it on the phone never saw the car only in picture. carl help me to process everything from the cheapest APR we can get and good finance company and from the car that I want. every time I call and need help carl is there with welcoming voice. also the team of team motor trust lancaster is good. I got my perfect car with good condition and hopefully dont have problem in few month and years. motor trust had wonderful cars to offer with AA approved check and trust worthy agent and cars. you never go wrong with motortrust lancaster. I just had my car yesterday and they do deliver it. the guy who deliver the car also take care of it nicely. (sorry forgot the name) but he is so nice and warming. so go with motor trust lancaster.

Absolutely appalling Comunications, never called us when they said they would. Turned up to pick the car up and had to wait nearly 2 hours as car was still being prepared. They could have phoned us beforehand and told us to turn up later as we had an hour and half drive. couldn’t tax the car as they could not find the v5 log book. Said the car had been serviced by there garage but could not provide evidence other than a scrap bit of paper that my 11 year old grandson could have done a better job printing…..they said the car would have a new MOT on it which never happened . I voiced my concern about an oil leak picked up as an advisory on the previous mot. Expressed my concern about the clutch being very high. All these things were supposed to be looked at when it was ‘being serviced’ There was a mark on the headlight that they said they would sort … we would not buy from them again based on there level of service. There was no hand over other than here’s the key the car is outside. We would have bought from HPL Preston who are absolutely brilliant but didn’t have the car my granddaughter had got her heart set on.

Excellent service, as I was unable to view the car the deal was done over the phone with my car being part exchanged Aidan was very helpful and talked me through everything including home delivery and pickup of my old car. I am very pleased with the new car and would highly recommend them as a good and honest dealership

I recently purchased at the Lancaster branch where I was first greeted with a very warm handshake from Louis. We ended with a hug.

The service from start to finish was absolutely exceptional and would recommend Louis to anyone. Informative, friendly and just all round sublime customer service. Will be back!

Amazing, helpful and professional service.
Aidan was fantastic!

Absolutely amazing service from Louis, would recommend to anyone. Thanks again.

Louis was very helpful and informational when buying a car

WOW great service before and after purchase

Purchased a Range Rover Sport and love it.
The sale was processed by Mark who was brilliant
From start to finish.

Unknown to the garage the car had a fault which was
Dealt with at no cost to me even 4 months after the purchase.

The main reason for my review is to put on record my thanks to Craig for his professionalism in resolving my issue and please note it was not a cheap

Many thanks

Paul Ayrton

Garstang branch

They give me a car loan that was unfit to be on the road and NO ROAD TAX and ignored me when sent emails asking for evidence that it was taxed
I had to go and get the repair done my self as they refused to do anything about it no oh thanks for taking a hour out of your time because we can't do our job right
One of the rear light was still faulty and they ignored my email after email asking them to sort out repair!
They then sent the car that i purchased with no inflation/repair kit and again I have to sort it out my self and they would reimbursed me even though they had the car an extra 3 weeks to prep it

Request for thinks to be escalated higher totally ignored

Management rude and obnoxious and once got your money don't wanna know.

Made a comment on Facebook the response was delete it and block me lol

Good luck if you get a car from here I'd go elsewhere

Great service when I enquired on a car through autotrader, aidan looked after me very well

Terrible service, misleading information, and zero accountability. After picking up my car on November 30th, 2024, I didn't receive my V5 after over 16 calls and numerous emails, and I had to pay for it myself in the end, as the dealership didn’t provide the original. Their finance process was a mess, with two unnecessary credit checks due to their error, and their paper-based finance applications led to a mix-up. The finance calculator on their website also provided incorrect estimates.

Just two weeks after getting my car, a service notification popped up, and I had to book the service myself. They promised to fix issues raised, but nothing was done. I was passed between multiple staff members—Nick, Greg, and Mark—none of whom followed through on what they promised. The lack of accountability from management, including the CEO, was staggering. They also had my part-exchanged car listed for sale while the finance was still outstanding for 5 weeks, and when I asked why, I was met with "no comment."

They also took over 5 weeks to pay off my previous finance, which caused us financial strain by forcing us to pay for two vehicles at once. In the end, I got the car, but the stress and hassle took the shine off my experience. The complete lack of professionalism and follow-through makes me strongly advise against dealing with this company.

I eventually had to involve the AA as a mediator to get reimbursed, which took another 5 weeks. I would have ended up with nothing had it not been for their help.

Buy at your own risk.

Brilliant people who go far and beyond to make ever thing go smoothly would highly recommend them

Bought a 4 series GC from Mark who has been a massive help throughout. Delivered to my door this morning, very smooth handover. Thanks again

I purchased my new car yesterday. Mark supported me in my purchase and he was excellent. Professional but personable. No hard sell. Nothing was too much trouble and communication throughout was excellent. Thank you Mark

Came to view a 595 Abarth and Mark was brilliant and very helpful throughout. A gentleman and genuine salesman no pushy sales tactics and very transparent. Made the process easy and hassle free