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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... Ver mais

Classificada 5 em 5 estrelas

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... Ver mais

Classificada 5 em 5 estrelas

Excellent service. I ordered some Apduro pannier frames online from Motowales and then after talking to them by phone, I changed my order for 2no Apduro panniers. Motowales credited the original amoun... Ver mais

Classificada 5 em 5 estrelas

Again Roger and the team have knocked it out of the park, identifying a failing Hex EZcan (purchased elsewhere) with online support also from Hex a refund was agreed. Purchased the replacement from... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios e equipamento para motos

Escrito pela empresa

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

218 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(218)

103 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service again !!

Again Roger and the team have knocked it out of the park, identifying a failing Hex EZcan (purchased elsewhere) with online support also from Hex a refund was agreed. Purchased the replacement from Motowales whilst the warranty process happens so I'm not without the bike (original company will refund when received from Hex). Ordered on the Thursday received today (Friday) at 11.47.

Thanks as always.

14 de fevereiro de 2025
Opinião espontânea
logótipo da Motowales

Resposta da Motowales

Thank you, glad to have you kept you on the road and moving. Hopegully see you soon in Wales.

Classificada 5 em 5 estrelas

Quick turnaround initially

Quick turnaround initially
Very good communication and advise.
Felt they actually cared about you.
Top marks.

9 de dezembro de 2024
logótipo da Motowales

Resposta da Motowales

Thank you Garry, we care a lot our customers...and thats why we have opened a coffee bar too #FU3LTANK. Many thanks for your feedback.

Classificada 5 em 5 estrelas

Excellent service 1st class

Excellent service, fast delivery highly recommend

29 de novembro de 2024
logótipo da Motowales

Resposta da Motowales

Thank you for your feedback, we choose our delivery partners very carefully as they also represent us too. Thank you once again.

Classificada 5 em 5 estrelas

Had a great time with Roger on the bikes

Had a great time with Roger on the bikes. He really helped me understand that safety is the priority when riding. I enjoyed the day out riding and would definitely join him again. Thanks Roger.

1 de dezembro de 2024
Opinião espontânea
logótipo da Motowales

Resposta da Motowales

Thank you, we will share with Roger and glad you had a great time.

Classificada 1 em 5 estrelas

Absolutely rubbish

Slow to send things and impossible to get in touch with them, they never answer the phone and you leave messages and no one gets back….. don’t bother with them.

25 de novembro de 2024
logótipo da Motowales

Resposta da Motowales

Good morning Simon,

Thank you for your feedback, although disappointed it's a 1 star based on your experience trying to communicate with us.

I'm shocked to hear about your experience, and this is the first time we have become aware of it. I have reviewed our communication channels (website, emails, and social media) and could not find any correspondence from you, apart from your original order.

I want to confirm that your order was dispatched according to our terms and conditions, and I believe it reached you within 72 hours of when you placed it.

While we are not perfect and we may not be as large as some others, I believe we are improving thanks to your continued support and feedback.

Please email ask@motowales.co.uk with your order details and clearly state your grievance so that we can resolve this matter (I have emailed this to you (email based on order (is this correct?) today (Saturday 30th November 2024)).

Thank you once again for sharing your feedback. I look forward to hearing from you soon.

Kind regards,

Roger
MotoWales

Classificada 5 em 5 estrelas

Excellent customer service experience

Excellent customer service experience. Fast delivery with clear instructions

19 de novembro de 2024
logótipo da Motowales

Resposta da Motowales

Thank you for your feedback, much appreciated and please reach out if you require any further assistance.

Classificada 5 em 5 estrelas

Informative and well structured

Excellent, enjoyable, rewarding few hours riding some familiar and new roads. Feedback was thought provoking with ample opportunity to put new techniques into practice.

Roger inspires confidence and has a way of making the customer feel important and that he/she can offer constructive input.

All in all I learnt and practiced a method that will improve my real-world riding.

3 de novembro de 2024
Opinião espontânea
logótipo da Motowales

Resposta da Motowales

Thank you Had, really glad you enjoyed and found this instruction and session rewarding.

Keep in touch and see you in our coffee bar soon ;) .

Classificada 5 em 5 estrelas

Safe Rider Course

Great day spent with a knowledgeable instructor. Learned a lot in both the classroom and out on the road and all part of the Ceredigion safe rider scheme. Thanks again Roger.

30 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top Tutor for enhanced riding

Took the opportunity to take an Enhanced Rider course with Roger, a must for any rider wanting to improve their riding skills and road safety. Roger provided excellent feedback and explanation of the system of motorcycle control. Would totally recommend this or even more advanced riding that Roger provides. Many thanks

3 de agosto de 2024
Opinião espontânea

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