Moveplus Opiniões 

535
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Aaliyah was excellent. She really helped get my purchase moving on time, and went the extra mile to chase the compliance team to complete my AML check with a gifted deposit.

Classificada 5 em 5 estrelas

Olivia and the team have been excellent throughout our selling process, even when our first buyer fell through they continued to give us support whilst we waited for a new buyer. We are very pleased w... Ver mais

Classificada 5 em 5 estrelas

Mollie H has been an exceptional member of staff helping us as first time buyers. Very fast, accurate responses to e-mails and a calm yet excitable telephone manner. Thank you again!

Classificada 5 em 5 estrelas

The service offered by Moveplus has kept our sale on track. From accepting an offer on our property to completion in 3 months. Thank you to Louise Hart who has liaised with all solicitors in our chain... Ver mais

Informações sobre a empresa

  1. Serviço de gestão de activos
  2. Empresa gestora de propriedades

Escrito pela empresa

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

535 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Geralmente responde dentro de duas semanas

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4,9

Todas as opiniões

(535)

241 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The service offered by Moveplus has…

The service offered by Moveplus has kept our sale on track. From accepting an offer on our property to completion in 3 months. Thank you to Louise Hart who has liaised with all solicitors in our chain. Keeping us updated with the progress which has helped keep our stress levels down. We would definitely recommend their service.

9 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional! Well Organised

I was contracted as an electrician and worked with Lauryn on a property project. She was highly professional, organised, and easy to communicate with. The job was clearly planned, and any queries were dealt with promptly. The entire process, including invoicing and payment arrangements, was handled efficiently. I would not hesitate to work with Lauryn again and would happily recommend her.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

House Purchase, no issues

Nelle and Jessica made a complicated house purchase really easy, were able to assure me everything would be alright and kept on top of things. No issues at all.

1 de abril de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you so much :)

Classificada 5 em 5 estrelas

Faye made the process much smoother

Our house sale and purchase had a few hiccups, but through all of the issues Faye from MovePlus was an absolute superstar! She kept us informed every step of the way, and was great at chasing up those pesky solicitors!

4 de junho de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Very much appreciate the review :)

Classificada 5 em 5 estrelas

I recently work with Saray on painting…

I recently work with Saray on painting a whole house refresh ready for sale, Saray was great from start to finish, was clear on what needed to be done,was really easy process was happy to work with Saray.

18 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you :)

Classificada 1 em 5 estrelas

Terrible communication from the start…

Terrible communication from the start to be honest. I am shocked at all the good reviews as we have had nothing but issues. It started off with the agent passing over our details on 6 May and us then having to chase after not hearing from them for over a week. To then discussing part exchange and being told one figure to the next the day the figure being changed by £10,000. We agreed and confirmed we would just double check some figures over the weekend but 100% confirm on the Monday. The Monday morning we then received an email again changing the figure because the “sellers were short of monies”. We then upped it by £5,000 - we heard nothing. I then had to once again chase them for days (whilst I work full time) to be told oh sorry they are going with another buyer. We then received an offer for our property a few days later and were able to proceed down the normal purchase route and offering an additional £10,000 to secure the property and were left for days without answers and having to continuously chase and being told the person dealing with it was on leave. Finally, we had a response that our offer was accepted and sent email confirmation and an ID link which cost £54 and to be told to do this right away. Not even hour later I had a call
from them that another buyer had made an additional offer at 5.20 in the afternoon and they don’t know when they will Be able to get back to us to confirm if us adding additional £5,000 to our offer will be accepted. In the end me and partner gave an ultimatum that we needed to hear from them by 3 PM on Friday with a decision . Of course by 3.30 we heard nothing. We had enough of the delay and the constant doubt and had no confidence in this company that we withdrew from the negotiations.

I have never in my career of working in the legal industry for 15 years experienced such a shoddy service. The lack of communication, us having to constantly chase and them changing the goal posts is to be frank - disgusting service. Their customer service skills and communication skills are clearly lacking and I would advise anyone who is thinking of getting involved with this company to avoid.

29 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you for taking the time to explain your situation, we have now investigated with the team internally.

From the point we received your offer, we feel we made every effort to help secure the property for you; This included asking our developer to make an offer on your own property to support your onward purchase.
However, we cannot be held responsible for the vendor's decision to seek a higher offer and we communicated this to you as per the vendors instructions.

With regard to AML, this is standard practice and normally non-refundable. However, as a gesture of goodwill, we have agreed to refund the full amount on this occasion.

For clarity, we cannot accept an offer on a vendor's behalf without their prior approval. Unfortunately, the vendor did not provide confirmation that they wished to proceed with your offer.
While we appreciate the frustration caused by the delay, we cannot be held accountable for the vendor's failure to provide a timely decision. During this period, another offer was submitted on the property, we are legally bound to present an offer to a vendor. Both offers were put forward, and the vendor subsequently requested improved offers from all parties. Following a submission of best and final offers there was still no immediate decision from the vendor. Throughout this process, our team kept you informed of all developments.

You advised us that your offer would be withdrawn if no decision was received by 3:00pm. We relayed this deadline to the vendor; however, no decision was provided within that timeframe, and you subsequently withdrew your offer.

As you will see from our many positive Trust Pilot reviews, it is evident Moveplus are a very diligent company that works hard to deliver on customer service.

We wish you the best of luck in your continued property search.
Moveplus

Classificada 5 em 5 estrelas

Good communication

Lauryn S, is very good at organising things, we worked together to tidy up a clients garden, I organised a day I would be there, she did all the communicating with her client and it went extremely well, and Saray B aswell, both were extremely helpful and would recommend this company to others, thank you both, the clients garden is all ready, to enjoy the summer in, the lawn is all nice and tidy now.

27 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thanks so much :)

Classificada 5 em 5 estrelas

Aaliyah Brown has been superb

Aaliyah Brown has been superb. Her email responses are super quick, she’s helpful, polite and informative and I couldn’t have got this far without her! Thank you so much ☺️

2 de junho de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thanks so much :)

Classificada 5 em 5 estrelas

5* for louise!

Louise Hart is one of the most helpful people I have worked with, always one step ahead and super on the ball. Really made the process so much easier, cannot recommend highly enough

29 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Louise is great! Thank you :)

Classificada 5 em 5 estrelas

I’ve recently made an offer on a…

I’ve recently made an offer on a property which has been accepted. Aaliyah at moveplus was the sales negotiator and she was very pleasant, patient and helpful during the negotiation process.

28 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Much appreciated :)

Classificada 4 em 5 estrelas

The consistency and always…

The consistency and always communicating with updates. Louse Hart (Sales Progressor) has been such a great help to us and always got in touch and updated us. She always put my heart at rest and spoke very politely and professionally. I am very impressed with her services

27 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you

Classificada 5 em 5 estrelas

Mollie Hutchinson was amazing!

Mollie Hutchinson was fantastic from start to finish, was quick to get in contact in first instance, and answered all my questions in a timely manner, everything was explained clearly and concisely. Thanks Mollie!

21 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you so much :)

Classificada 5 em 5 estrelas

Joel De-Whyte

Joel De-Whyte has been dealing with the sale of my property. He is a Great Ambassador for Move Plus.
Joel has worked very hard in trying to sell my property and he was both patient and encouraging in the process.

8 de abril de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you :)

Classificada 5 em 5 estrelas

Aaliyah Brown was really helpful…

Aaliyah Brown was really helpful throughout the process. She was always quick to reply, kept me updated, and answered all my questions clearly. As a first-time buyer, I really appreciated her support and professionalism. Thank you again for all your help.

15 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you very much :)

Classificada 5 em 5 estrelas

Lauryn was great to communicate with…

Lauryn was great to communicate with throughout the whole process. She was professional, friendly, and always quick to respond to any questions I had. She kept me updated at every stage and made everything feel smooth and straightforward. I really appreciated her help and excellent customer service — she’s a real credit to the company!

5 de maio de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you :)

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service! a complex service made smooth and trouble free!

27 de março de 2026
Opinião espontânea
logótipo da Moveplus

Resposta da Moveplus

Thank you so much :)

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