Mr. Appliance Opiniões 280

Made my appointment 2 days before "appointment". Was told it would be Friday between 8-5. Confirmed they could work on the refrigerator freezer ice maker and also on the ice machine. Even provided the manufacture names. NO call from the company to set even a 4 hour window. So finally at 3:00 I called their office. By the way, all the conversations with the office were with Brenda. Brenda told me at 3:00 he was on a call and I was next. So at 4:30 no seviceman and no calls so I called their office again because they advertise their hours 8 - 5. The office was closed already at 4:30 and I could leave a message for Monday. the service man finally called at 10 after 5 and said he could be here in 10 minutes if I hadn't given up. He arrived at around 5:30. I showed him the refrigerator and then the ice machine in the patio. He proceeded to tell me he doesn't work on commercial ice machines. Further, he did inspect the refrigerator ice maker and found a valve outside the machine would need to be ordered and replaced which the part costing over $120 would arrive Tuesday. My assistance to move the refrigerator forward was requested. I have a shoulder injury but still assisted to get the job done. The entire cost for a service call which only involved the refrigerator ice machine IF I had accepted the estimate was in excess of $425 plus tax. I declined and was still charged $120 for "time" that took less than 20 minutes. So whether the company refunds "the gift", there was NOTHING accomplished. There is VERY POOR communication in the Mr. Appliance office and apparantly all about getting the $$$. There was no call to set up the 4 hour window of time and there was no communication between the office and the serviceman since the serviceman was no aware of the ice machine even though I spelled it to Brenda. I would NOT recommend anyone "gifting" that much with no regard for their customers and such poor communication with their service technicians.

The repairman was on time, and the ordered parts came in pronto. The dishwasher now works like a champ.

We scheduled three appointments where the technicians did not show up. After calling when the technicians did not show up, each call representative stated that a manager would call us. We have made multiple calls to the company, have left messages, and have begged someone to call us. Unfortunately, our dishwasher is still broke, and we have yet to hear back from anyone.

Brandon came out this past Wednesday install a gas line. He never bothered to measure the size line he needed. All he said I guess I shouldn't have eye balled the measurement. The part was too short. He had no solution for us. My husband told him to leave the part, and he would figure something out. Your company had the nerve to charge full price. We are still waiting on the manager to call us back. Worst service and customer service.

New owner and great service. Talk about people that knows what they are doing and would recommend them to anyone.

WORST company EVER. Do not waste your time with this company. They do not schedule calls as they say, they do not show up and the customer service is by far the worst I have ever experienced in my life.

Technian told us the board of our refrigerator was damaged and we needed to get a new refrigerator immediately. Didn't add it to the receipt diagnostics. The receipt said everything was working as intended when it wasn't. It is a scam to get people to get them to come back out for an additional diagnostic service for twice the cost of the first.

1. Dishwasher is not working.

2. They came and diagnosed the problem (door latch doesn't work, so sensor doesn't get triggered), but cannot fix it.

3. They charged me $137.8 for "coming and finding the problem".

So...next time when you have a problem with your appliances, think twice before you hire this company, as you could be just like me, paying them only for finding the problem, not for fixing it.

Buyer Be Aware.

P.S.: One more thing before you decide to hire them - check them out at BBB site (search for Mr. Appliance BBB review) and get ready to be amazed by how many negative reviews they got - spoiler alert: their average review is one-star.)

RE: Mr Appliance in Youngstown, Ohio. Terrible experience. I have a refrigerator which was not working well. Rather than going through the entire saga, Mr. Appliance has been out more than 5 times to fix this issue. Each time they have never ran a diagnostic, tested circuits or reviewed connections. What they have done each time is called the manufacturer, described the issue, and then waited for the manufacturer to diagnose the problem. The second to the last time, the technician decided it was a defrost coil. He replaced this part. Once he did both icemakers stopped working. The last time a technician came out, he decided the unit was in demonstration mode. He did something, called it a day. The icemakers still don't work. During this process, Mr. Appliance’s corporate office sent me a questionnaire. I responded accurately. I received a communication from the office manager, Vicki. Vicki began to berate me for the review. At no time did she say "sorry” or seem to accept any responsibility in any way. She just spoke down to me and was extremely rude and disrespectful suggesting I did something wrong. At this point I will buy a new appliance before I use these people again.

My dishwasher door lock needed to be replaced. Unfortunately for me I made a mistake of calling Mr. Appliance of Somerset and Middlesex County NJ.

These guys charged me over $500 to change a $46 door lock part that took the service guy about 20 minutes to fix.

Owner would not talk to me. Very bad.

Stay away from this company?

I would give a 0 if possible.
At every step of the way they were not helpful and had horrendous communication.
I have a broken fridge. I called and let them know what the issue was, they said they took notes and would send someone out. It took them 3 days to get to me, ended up being over an hour late to the initial meeting.
They had to order a part and said they could be back on Tuesday, did not come until Wednesday to install that part. I called them that afternoon to tell them the fridge was still broken and was having the exact same issue I called them about.
They said they would send someone that afternoon, never put me on the schedule so now I am waiting another day to start this process over.
The people in the office were note helpful, however the person who actually came to work on the fridge was wonderful.

The timeline on their website is not correct, it takes significantly longer - I am on day 9 and still have a broken fridge and freezer.

My experience was great because the men was courteous on time done his job well and fast. Very knowledgeable.

I called Mr. Appliance to fix a malfunctioning burner on my gas stove. The technician confirmed that it was not working (which I already knew) but didn't have the part to fix it. In order for them to order the part, I first had to pay $436.40. That was in December 2022. There was no communication for six weeks, until I finally called to inquire. The part was back-ordered. After that they were good about communicating, but they still failed to get the part. After six months of waiting for the part, I ran out of patience and asked for a refund in June 2023. The refund check (which took another month to arrive in the mail) was for only $284.33. The difference was a non-refundable service fee from the original visit, which did not solve the problem and provided no value. The upshot? They held my money for six months and charged me $152.07 for a service that they promised but did not deliver. I am not impressed. I will not be using Mr. Appliance again and do not recommend them to others.

Do not use Mr Appliance. They will over charge and over promise. Rude and unprofessional. Once something is fixed (this can take weeks) they leave the project unfinished... found out the hot water hose wasn't plugged in, dryer hose was unplugged although fixing the washer. Please save yourself from the same frustration we have had.

I wish I could give it no stars. Had a schedule for last week they called to say they had to reschedule due to the worker getting stuck at another job. They were supposed to come back today. I got a time text and worker not surprised no one ever showed up. When I call the girl sherry if that’s her name was the worst costumer service ever. I hope she gets paid peanuts. Now it’s supposedly reschedule for next Friday let’s see. Don’t buy the service plan if Mr appliance is the service company

I had the Samsung people out since the ice maker was not making ice. They changed the ice maker and it turns out that the thermistor in the freezer was bad so the freezer was not cold enough. Randy from Mr.Appliance did some troubleshooting and identified the thermistor. He replaced it today and it appears to be working again. Randy was very thorough and very courteous. I will use Mr. Appliance again and recommend them to my friends and family.

Mr. Appliance out of St. Albert was just at my home for a service call on my oven. Cody was on time, courteous, knowledgeable, and friendly. He did his work in a timely manner.
Also Olivia with customer service was excellent to deal with and contributed to my overall feelings of having been treated well.

Communication, both through email and text, is excellent. The call before arriving is a great feature.
My service tech., John, was on time, knowledgeable, efficient, and very pleasant. I will definitely call Mr. Appliance next time.
Kate

Had Mr.Appliance of West Loop out to repair dishwasher. Charged me $220 for repair. Wasn’t properly fixed, & the problem returned a week later, but Mr.Appliance never did. Wouldn’t set a scheduled appointment for return service, & lied about it. No call, no show, & was given the run around trying to get them to come back. Asked for a refund & was ignored. Complete theft. This company is a huge fraud. It’s never “A good day at Mr. Appliance.

3 months ago they came and 'fixed'/replaced the heating element in our dryer. The warranty with them is apparently only 90 days. 3 months later we have run into the same problem.
They didn't offer anything to deal with the issue.
We would just pay again for the same fix, they didn't care.
Their 'fix' went barely outside of the warranty period and dropped off. I don't understand how anyone can see this as anything but a scam.