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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had Granite worktops made and fitted, the process was fantastic from start to finish. Visited the factory and the staff were very professional and polite. I would not hesitate to use Mr Granite in... Ver mais

Classificada 5 em 5 estrelas

2nd time using Mr Granite, once again brilliant service, attention to detail superb, understanding about our slight delay with fitting date because of other tradespeople, can only give these people a... Ver mais

Classificada 5 em 5 estrelas

After ordering our pale grey kitchen from a major supplier we decided to add a bit of luxury and purchase a solid worktops after a few quotes we choose Mr Granite, from the first visit to the factor... Ver mais

Classificada 5 em 5 estrelas

Quick turn around from placing the order and fitting. Nearly a year into our new worktop, it's still looking fresh and no signs of wear, quality quartz used. The guys are really helpfull and professi... Ver mais

Informações sobre a empresa

  1. Cortador de pedra
  2. Fornecedor de granito
  3. Remodelador de cozinhas

Escrito pela empresa

Welcome to Mr Granite, leading supplier's of granite, marble and quartz worktop surfaces.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

132 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Best Experience and Customer Service

I went to the showroom and site of manufacture. Amy bless her helped us choose the correct worktop to what we had in mind. Once we chose our worktop and went away, a few hiccups which couldn't be avoided happened, but Amy didn't shy away to resolve any issues, not only did she put her customer first in the buying to install journey, she added value to the whole projects, kept promises and went beyond expectations. Scott and Bodie came to install, they did a fantastic job to finish on time to complete our dream. Best customer service experience in all my years. Scott Bodie snd Amanda all deserve a kudos J. Thanks for making a dream real J.

10 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Kitchen looks amazing!!

Amy & Scott have been amazing. A proper team. From selection of our work top all the way through templating and fitting. The team have been so efficient and helpful and honestly our kitchen looks absolutely amazing. We could not be happier!!!

1 de fevereiro de 2023
Opinião espontânea
logótipo da Mr Granite

Resposta da Mr Granite

Thank you for your review Gareth, it was a pleasure working with you. Glad you’re pleased with your worktops.
Amy

Classificada 5 em 5 estrelas

Kitchen worktop Doulton Close

Had an issue at the start, but they quickly resolved it. A measure of a good firm is when there is an issue they listened and as a result they came up with a solution which we were very happy with. We 100% recommend this firm.

4 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing!!

Professional & friendly staff, helped with choosing the perfect work top. Great communication from Amy. Delivered and installed on time with no issues, good after service. Cannot recommend this company highly enough.

7 de janeiro de 2023
Opinião espontânea
logótipo da Mr Granite

Resposta da Mr Granite

Thank you for your review Rachel. We’re glad you’re pleased with your worktops.

Classificada 5 em 5 estrelas

Great service

Posted on behalf of my Mum:
"Having visited the outlet of Amy and Scott, I was very impressed with the choice of material and displays. They have all the kit and kaboodle at the premises with knowledgeable staff who have been doing this stuff for centuries. The fitting was fuss free and the service from start to finish was done with a smile :) "

21 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The team is great

The team is great, always willing to help, they always communicate when pieces are ready for collection as I use them to complete bathroom tops etc. I won't use anybody else.

1 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Worst experience yet.

Without a doubt, the worst exchange of communication and overall service I’ve had from a business. Having already agreed a price and paid a 50% deposit to secure the specific worktop we required, i was alarmed to get a message from them requesting that we had to pay double the initial amount agreed. It was a mistake on their part when calculating the price based on plans we had given them (which I would have understood had they admitted it and we could have found a viable solution for both parties) but they refused to take accountability and instead, blamed us in a very hostile and condescending manner even going as far as to accuse us of “not being able to pay the remaining balance” which was a deliberate attempt at deflecting from their own clear mistake. For a business that claims to have years of experience, you would think they’d be able to distinguish between a column and a worktop and be able to analyse plans efficiently. That was not the case here. The lack of professionalism was appalling. What was intended to be a sweet gesture of gifting our parents a kitchen became a difficult experience and we are still dealing with the aftermath due to their negligence and disregard for their customers.

21 de novembro de 2022
Opinião espontânea
logótipo da Mr Granite

Resposta da Mr Granite

Hi Aisha
We’re sorry you have had a bad experience.
This is the first time since Mr Granite was incorporated in 2017 that we have ever decided to refund a customers deposit and not want to carry out the work.
I did initially present you with three options to try and find a suitable solution for both parties.
Customers are aware that a quote is an estimate until we carry out a physical template and 99% of the time this does not change. However in your case an additional worktop was added.
As I mentioned, I did initially try to present you with a number of options to come to a suitable agreement but after a very difficult, rude phone call from you and your family I decided that the best option would be to refund your deposit.
Regards, Amy

Classificada 5 em 5 estrelas

From start to finish this was so…

From start to finish this was so professional, helpful and friendly. Not to mention the best value for money I could I find. Amy was great with the sales and George did a magnificent job of fitting all within a small time frame. Cannot recommend this company enough.

20 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We been to many worktop supplier but…

We been to many worktop supplier but found Mr Granite to be the best, Amy and Bodin were ready helpful in advise and selecting our worktop and the end product was brilliant.
We love our worktop it finished of our kitchen like a showroom.
I recommended Madina kitchen to pass on Mr Granite info for there customers.
Thank you Amy, Bodin and Scott brilliant service start to finish.

16 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing

From start to finish Mr Granite has been amazing. Extremely helpful, quality exceptional and fantastic service.

7 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service

Brilliant customer service, really helpful and couldn't fault it at all. When I went to the unit the staff were very helpful and friendly. Amy, Scott and Bodin (the fitter) were great. Really grateful for the brilliant service.

12 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

I went to visit the Mr Granite showroom in Coventry and from the moment I showed up the staff welcomed me and presented all the options that were available. They explained the different materials used and the price range and even suggested what would look good with the colours in my kitchen. The process and communication after that was so easy and efficient. They came today to fit my worktop and they did an amazing job! I am in love with my new kitchen. Mr Granite was recommended to me by Madina Kitchens and I am forever grateful to them for that!

24 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing company!

Mr Granite has just installed our Carrara fugon worktop. I have to say Amy and Scott are so very helpful, they do their best to help and we’re extremely patient with me when our kitchen had to be put back by a week. Their workmanship is amazing and lots of choice for those undecided. Very reasonably priced too. Definitely worth a visit if your in need of a kitchen worktop! Highly recommend.
Thank you Amy and Scott for allowing us to create our perfect kitchen within our budget!
Nick & Jo Sargeant (Solihull)

27 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Smashing!

Prompt and professional from the outset, the only supplier we found that were so quick to turn around, also prices very competitive.... did exactly what it says on the tin! Well done!

8 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Mr Brittain's review

Great service from Amy, Scott and Bodie from turning up at Coventry premises / workshop unannounced where Bodie came from cutting stone in workshop to greeting us in safe clean customer area and proceeded to helpfully explaining the ins and outs of the various stones / budgets available for our needs. Then dealing with Amy on the financials to the perfect fitting yesterday of worktops and upstands in the nice Cortina by Scott and Bodie. Even my Carpenter was impressed. So for me a no brainer using a good local skilled business with good independent supply chain compared to using branded names with heavily inflated prices (and certainly no better quality and service).

7 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Look no further then Mr Granite

Phoned Mr Granite after googling local suppliers having been let down by another company. The service received from start to finish was amazing! Amy provided an attentive service to enable us to decide on which product we chose (that was the hard part)! After choosing the Oasis Quartz the worktop was then templated and fitted within a week! Communication throughout was fantastic and we really couldn’t of wished for a better service or product. Thank you!

2 de maio de 2022
Opinião espontânea

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