Thank you for being able to replace some teacups.Really special to complete the set.I have been using our china for nearly 50 years and get such pleasure from our Aynsley Cottage Garden. Many tganks... Ver mais
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Leia as opiniões dos outros
After placing my order, Mr Pottery kept in regular contact informing me of order progress. My item was reasonably priced and arrived at predicted time. Delighted with the item. I would definitely reco... Ver mais
A empresa respondeu
Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx
A empresa respondeu
I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de porcelanas
- Loja de artigos domésticos
- Loja de utensílios de cozinha
- Loja de artigos de cerâmica
- Loja de segunda mão
Escrito pela empresa
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Informações de contacto
34 Coventry Close, BH213UP, Wimborne, Reino Unido
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4,9
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery/ item as advertised/…
Quick delivery/ item as advertised/ beautifully packed
28 de outubro de 2025
Resposta da MrPottery
Hello Linda. Thank you for your 5* review and kind feedback. Please get in touch if we can help again. Best regards, The MrPottery Team.
Prompt response
Prompt response, helping me to find a piece of pottery I didn't think I would be able to find.
28 de outubro de 2025
Resposta da MrPottery
Hello Cathy. Thank you for your 5* review for your china replacement service. We really appreciate it. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Undelivered plate
My order was addressed to a completely erroneous post code and is still missing. When I emailed to ask 'Where is my plate?', I received no response at all.
17 de outubro de 2025
Opinião espontânea
Resposta da MrPottery
Oh Christopher... where to start?!
To address your various points... I responded personally to both of your emails within minutes of receiving them. I note you are using one of the worst email providers known to man who are rather overzealous with their commercial email filtering so either my replies are in your spam folder or were blocked at a server level.
The first email included a tracking link and advised your address could not be resolved by Royal Mail and was being returned to us. So we asked you to confirm your address.
The second email, after you accused us of a) not replying and b) changing your postcode, explained our position, which I will summarise as follows...
The order process is an automated one. You fill in your address, you are invited to confirm your order and shipping information on the next page, and the address is received by us with your order. That is the one we print and the one sent to Royal Mail digitally. We do not go in afterwards and change addresses just to mess with people. It is possible, especially given the "erroneous postcode" was in your area, that autocorrect from your own computer or the address population tool on our website inserted the wrong postcode, but the onus is upon you to know your address and provide the correct one, not for us to magically know where you live or to call every customer to check they are competent in using an online shop.
In the same email, I also advised that at our own cost, upon safe receipt of the returned plate from Royal Mail I would resend it to the correct postcode which you kindly provided in your second email, despite it's tone and your accusations. Well... won't be doing that now will I?!
So, upon safe return of the plate by Royal Mail, from the address that YOU got wrong, we will arrange a refund of your original order and invite you to seek your replacement plates elsewhere.
You have a great evening Christopher. It's been a pleasure.
Regards, Mike Eley, Managing Director, MrPottery Ltd.
Resposta da MrPottery
Hello Katarzyna. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The item came within the time quoted
The item came within the time quoted. Was very well packaged.
26 de outubro de 2025
Resposta da MrPottery
Hello Jan. Thank you for your 5* review. That's very kind. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Good communication from the Seller
26 de outubro de 2025
Resposta da MrPottery
Hello Hilary. Thank you very much for your 5* review for our china replacement store. Please get in touch if we can help again. Best regards, The MrPottery Team.
Resposta da MrPottery
Hello again. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
You were so quick in helping me…
You were so quick in helping me with my products
22 de outubro de 2025
Resposta da MrPottery
Hello Miss Wilson. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Perfect Pasta bowl
Perfect item and super quick delivery - very well packaged too
22 de outubro de 2025
Resposta da MrPottery
Hello Deborah. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Didn't wait to long,and arrived in good…
Didn't wait to long,and arrived in good condition
14 de outubro de 2025
Resposta da MrPottery
Hello Irene. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Great service all round
Great service all round. Would recommend Mr Pottery to everyone
13 de outubro de 2025
Resposta da MrPottery
Hello Peter. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Invaluable service
Very helpful and a god send for people anxious for replacement of broken crockery which is out of retail stock.
13 de outubro de 2025
Resposta da MrPottery
Hello David. Thank you so much for your 5* review and kind feedback. Please do let us know if we can help with finding any further replacement crockery. Best regards, The MrPottery Team.
Would use MrPottery again
Breakfast/salad plates ordered. Delivery was very quick. China well wrapped for protection.
Would use again.
5 de outubro de 2025
Resposta da MrPottery
Hello Denise. Thank you for your 5* review for our china replacement service. We really appreciate it. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
Resposta da MrPottery
Hello Alison. Thank you for your 5* review. That's really kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Resposta da MrPottery
Hello again. Thank you for your 5* review. We really appreciate it. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Resposta da MrPottery
Hello Colin. Thank you for your 5* review. That's very kind. Please let us know if we can help again. Best regards, The MrPottery Team.
Brilliant service.
Quick and thorough answer to my query to check colour of item. Parcel arrived really quickly after my order. The item was exactly as described and beautifully packaged so as to arrive perfect.
It was so nice to have such a good experience with this company especially as my order was only for 1 smallish item.
26 de setembro de 2025
Resposta da MrPottery
Hello Sara. Thank you so much for taking the time to give us a 5* review and such lovely feedback. Please do not hesitate to get in touch if we can help you find any further discontinued china pieces. Best regards, The MrPottery Team.
Resposta da MrPottery
Hello Eunju. Thank you so much for your 5* review. That's very kind. Please let us know if we can help again. Best regards, The MrPottery Team.
Communication was efficient and updated…
Communication was efficient and updated frequently during package transit, dishes came well packed and in perfect condition, despite their long journey to Washington state, USA !
24 de setembro de 2025
Resposta da MrPottery
Hello Jeanne. Thank you for your 5* review and kind feedback. Please let us know if we can help you find any further replacement dishes for Washington state! Best regards, The MrPottery Team.
Resposta da MrPottery
Hello Vicky. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
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