Nothing wrong with the weeler end but last two deliveries have been postponed a day which is a bit of a nusience when your waiting in for it.
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Leia as opiniões dos outros
I have used Mr Wheeler a number of times since 2021. Always reliable and usually keenly priced. I am slightly confused by the VineyardsDirect site which appears to be a directly run alternative that d... Ver mais
Never disappointed in the wines from Mr Wheeler. There may have been one or two wines that werent to my taste but were always good quality nevertheless. Mr Wheeler is not my only choice for good wine... Ver mais
Our experience was great because we trusted Robin James with our wine choices which were to be paired with cheeses chosen by Author/Cheesemonger Ned Palmer and bought from Guntons. We gave Wheeler's... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Informações de contacto
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, Reino Unido
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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Hopeless
Hopeless, non delivery on arranged day, had to call to chase. Will not use again.
1 de junho de 2026
Opinião espontânea
Resposta da Mr.Wheeler Wine
Dear Sir,
We're very sorry that your order did not arrive on the agreed delivery date and that you had to contact us to find out what had happened. We completely understand how frustrating this was, particularly as the wine was ordered for a party and arrived too late to be of any use.
After investigating, we found that the consignment had reached the local courier depot but was not put out for delivery as scheduled. While the delay occurred within the courier network, we appreciate that the responsibility for your overall experience remains with us.
As discussed when you contacted our customer service team, we arranged for the order to be returned and a full refund issued. We recognise that this did not make up for the inconvenience caused and are genuinely sorry for the disappointment.
We appreciate your feedback and are continually reviewing our delivery partners to help prevent situations like this from happening again.
Kind Regards
Rachel
The order was due on April 14th but was…
The order was due on April 14th but was not delivered to the right address. This caused very unwelcome anxiety. Through local effort the consignment was eventually located. This was reported back to Mr Wheeler but there has been no acknowledgement let alone an apology.
14 de abril de 2026
Resposta da Mr.Wheeler Wine
Dear Mr Oppenheim,
We are very sorry again that your order was delivered to the incorrect address and for the inconvenience and anxiety this caused. We fully appreciate how frustrating it must have been to have to locate the wine yourself at a neighbouring property.
As discussed during my call with you today, we would like to apologise again for this experience and thank you for your patience throughout. I also assured you that we will do our utmost to ensure any future deliveries are handled smoothly and correctly.
Thank you for bringing this matter to our attention, and we hope we can restore your confidence in our service.
Kind Regards
Rachel
Lack of Customer Care!
Very poor communication and cooperation with the client. It would appear that Mr. Wheeler’s left hand doesn’t know what his right hand is doing!!
Delivery due mid-February hadn’t arrived by the middle of March - I telephoned to check and was told it had been delayed and I should have been informed!
Very cavalier attitude and impression that they didn’t really care about customer service, and I’ve been a regular customer for years!
14 de abril de 2026
Very pleasant staff.Good…
Very pleasant staff.Good service.Delivery works well
Like the individual attention and knowledge the
company has.
11 de março de 2026
The deliveries are always as adverised
The deliveries are always as adverised, the wine is excellent and the prices are very reasonable. A superb operation.
14 de janeiro de 2026
The Wine was well received as a gift
The Wine was well received as a gift, it arrived a bit later than stated but I guess the time of year may have had something to do with it
11 de dezembro de 2025
The wine selection is outstanding with…
The wine selection is outstanding with fantastic prices, prompt delivery, and top-notch quality.
30 de dezembro de 2025
Opinião espontânea
No muzak…
Phones are answered promptly by pleasant staff who are knowledgeable. No pressing buttons, listening to muzak
29 de outubro de 2025
First class selection
First class selection of quality wines with fair prices
Usually fast delivery, well packaged
4 de dezembro de 2024
Great Service
12 de novembro de 2025
Excellent service from Mr Wheeler again…
Excellent service from Mr Wheeler again .. knowledgable staff, quick delivery and delicious wines
14 de outubro de 2025
Very pleased with my purchases and…
Very pleased with my purchases and prompt response to my tracking query.
Will lay the bottles down for a while.
13 de outubro de 2025
I think Mr Wheeler has different taste…
I think Mr Wheeler has different taste buds to me. I found his latest white, Burgundy lacklustre.
13 de outubro de 2025
Their wines are always of a superb…
Their wines are always of a superb quality and a good price, They have taught me a lot about different grapes and u have rediscovered a taste for French wines.
If you want to enjoy your wines without breaking the bank then use Mr Wheeler for any celebration or just a refreshing glass
27 de novembro de 2024
Resposta da Mr.Wheeler Wine
Thank you very much for your kind review. We’re delighted to hear that you’re enjoying our wines and have rediscovered a taste for French varieties. We truly appreciate your continued support. Kind Regards, Rachel
Delivery was to time and intact which…
Delivery was to time and intact which was all I expected.
11 de setembro de 2025
Resposta da Mr.Wheeler Wine
Dear Mr Brown,
Thank you for taking the time to leave a review. We're glad to hear that your wine arrived on time and in perfect condition — just as it should. We look forward to hearing from you again soon.
Kind Regards
Rachel
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