I ordered some bits off them they told me 3/5 days on the 4th day they haven't even sent them out and now there say 5/7 days the company a waste time
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Leia as opiniões dos outros
WOW LOVE MY NEW MSRT VAN Van Arrived today and all I can say is wow the spec is absolutely phenomenal Huge thanks to Josh King at York along with Lucy who honest both give the best customer s... Ver mais
Really good experience dealing with MS RT Leasing. Alan and Emma were both great throughout, always quick to reply and really helpful with anything I needed. Everything was straightforward and well or... Ver mais
A empresa respondeu
Fairly shocking delivery service. Ordered something as small as a carbon wheel cap on Monday and it’s still not here yet. Yes I’m in Jersey but no excuse. Ordered some bits for my trials bike from the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
'Imagine driving your very own customised vehicle that combines the legacy of motorsport legend Malcolm Wilson with experienced Van-Sport designers, advanced production techniques and skilled craftsmen. MS-RT offers just that. A mouthwatering range of the finest, fully bespoke commercial vehicles with upgraded interiors, re-modelled external features and a driving experience like no other. Offering British craftsmanship and the kudos of limited production, these stunning vans are fully engineered and lovingly hand-crafted at the factory in South Wales. It makes MS-RT the perfect choice for your outdoor lifestyle, weekend luxury or as a working van that truly makes you stand out from the crowd.'
Informações de contacto
1st Floor, Unit 5, Arabesque House, Monks Cross Drive, Monks Cross, YO32 9GZ, York, Reino Unido
- 01904 682899
- ms-rtleasing.co.uk
3,3
Aceitável
56 opiniões
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A waste of time
I ordered some bits off them they told me 3/5 days on the 4th day they haven't even sent them out and now there say 5/7 days the company a waste time
4 de junho de 2026
Opinião espontânea
Resposta da MS RT Leasing
Hi Shaun, I believe this feedback should be directed elsewhere. As a business we do not supply MS-RT parts. If you are struggling to source parts, please email sales@ms-rtleasing.co.uk and we will point you to the producers of the MS-RT. If you could please remove this review as it is not a reflection of our business, it would be appreciated. Best regards. MS-RT Leasing
Really good experience dealing with MS…
Really good experience dealing with MS RT Leasing. Alan and Emma were both great throughout, always quick to reply and really helpful with anything I needed. Everything was straightforward and well organised which made the whole process easy. Appreciate the help from both of them and would definitely recommend.
13 de março de 2026
Resposta da MS RT Leasing
Hi Chris, Thank you for the review and your kind words! Enjoy your new MS-RT and if you need anything at all in the future, you know where we are! Thanks again, MS-RT Leasing
The staff & service you receive from
The staff & service you receive from
MS-RT Leasing is excellent, I have ordered my 2nd vehicle and wouldn’t go anywhere else.
4 de setembro de 2025
Resposta da MS RT Leasing
Hi Jason,
Thank you so much for your kind review and enjoy your new Ranger MS-RT!
Best wishes- Team MS-RT Leasing
Resposta da MS RT Leasing
Hi Luke,
Thankyou so much for your review, it's great to hear that we were able to provide such excellent service and met all your expectations. Enjoy your new van!
Kind regards,
The MS-RT Leasing Team
Excellent communication
Excellent communication
Superb throughout the process of order to delivery
Far better than Ford itself.
Many thanks
12 de junho de 2025
Resposta da MS RT Leasing
Good morning Ian,
We are extremely grateful for your lovely 5-star review.
We really pride ourselves on our customer service, so we are delighted to hear that you found our process superb!
We hope you absolutely love your new MS-RT Transit Custom, don't be shy to send us some photos!
If you need anything else, don't hesitate to give us a shout. We're happy to help.
Kind regards,
The MS-RT Leasing Team
Worst customer service
Worst customer service, you get no help when bits start falling off, no one answers phone calls, you get no call backs or emails when promised, so will never buy another one, is a massive gimmick with no after care or consideration to their customers.
21 de março de 2025
Opinião espontânea
Resposta da MS RT Leasing
Good afternoon Jacqueline,
We're really sorry to hear that you've had a poor experience. Unfortunately, we have no record of you having completed an order with us. Our records only show you have previously cancelled an order with us in 2020.
Whilst we appreciate your frustrations, we do not have any recorded delivery on file for you, therefore we believe your review is not intended for MS-RT Leasing, but rather another broker or dealership.
We have requested further information from you to confirm this.
Kind regards,
The MS-RT Leasing Team
Just pick my ford transit mrst over a…
Just pick my ford transit mrst over a week ago and it had to go back because the bonnet wasn’t inline and there was defect on the side of the paint work can’t believe it pass inspection
11 de fevereiro de 2025
Opinião espontânea
Resposta da MS RT Leasing
Good morning Thomas,
We're so sorry to hear you had a negative experience with your MS-RT van and have had to send it back due to defects.
Unfortunately, we believe you have reviewed the incorrect business as we are a leasing broker of finance for the product, and are not MS-RT. We do not have a customer on file that corresponds with your name.
We hope your van issues get resolved.
Kind regards,
The MS-RT Leasing Team
Brought a T-shirt from this company
Brought a T-shirt from this company, excellent service and good Quality
Very good and quick posters.
1 de junho de 2024
Opinião espontânea
Resposta da MS RT Leasing
Hi Andrew,
Thanks for leaving a wonderful review, and we're happy to hear that you have an excellent new t-shirt, however we unfortunately believe this may be intended for MS-RT Factory rather than ourselves! We do not sell T-shirts, just lease vans!
Thank you,
The MS-RT Leasing Team
Don’t buy one of these vans they are…
Don’t buy one of these vans they are absolutely shocking.this is how my brand new van turned up!! According to Ford it’s been sprayed with the wrong paint and needs a full re spray to put it right not what you expect when buying a new van. I can’t get it professionally valeted as some panels don’t have enough paint on them. I can’t even get it sign written!!! Under warranty the bonnet, the tail gate, one rear quarter have been fully repaired. After a year and a half the roof needs a full re spray and the sills as the paint is physically pealing off. Neather ford or MS-RT can be bothered to sort it out. This has been going on for 2 and a half years now and is still ongoing, The motor ombudsman are taking the case. Wish I’d brought the VW.
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31 de julho de 2023
Opinião espontânea
Resposta da MS RT Leasing
Hi Kit,
We are disappointed you have felt the need to leave a 1-star review. We’re sorry about the continued frustrations you’ve faced with your MS-RT van. Your experience of the product itself falls short of the standards we aim for our customers, particularly concerning the condition of the paintwork.
You first brought these concerns to our attention in December 2021, and the team did what they could to assist you on the issues that were brought to your attention by your valeter regarding the paintwork. We worked diligently to address them as much as possible. In June 2022, the Compliance Department took on the issue as a formal complaint and did what we could to investigate the matter to establish what your options were.
On investigation, we clarified that the responsibility for the paintwork lies with Ford and would be covered under the new vehicle warranty and that some information relayed to you by the dealer had caused confusion relating to who was responsible. We will reiterate that the paintwork was sprayed at the Ford factory in Turkey. It is an SVO paint that is available on Transit Customs. We advocated for a full respray of the vehicle, however unfortunately, the dealership would not carry out the paintwork respray as intended due to unavailable time and the devaluation it may cause your van. This was communicated directly to you by the dealership, and unfortunately, out of our control.
As an intermediary of an MS-RT product, there is little else we can do if the dealership relays that they cannot carry out the work. Since December 2021, we appreciated how frustrating this situation was for you, as it was for us too and was not a reflection of the experience we want for our customers. However, you acknowledged that the paintwork that had been rectified, it had been completed to a satisfactory standard, and that you could get the ceramic coating applied to your van accordingly. We are aware that you are continuing to address the matter with the Ford Customer Service team and have kept us in the loop intermittently.
Unfortunately, as relayed in the final response letter, we understand that the vehicle experience you have had has not been one that is expected with a new van. As a broker, we have done what we can within our capacity, we advised you to contact Ford directly, which we understand you have done. We hope these issues can be resolved for you shortly.
If you wish to contact the MS-RT team, please do and we will see what else we can do, however, please be mindful that as a broker we are limited in our capacity to have influence over Ford’s customer service team.
Please continue to keep us in the loop as you wish.
Kind regards,
The MS-RT Leasing Team
Superb ordering process....that was the best bit.
The ordering process was absolutely faultless. Had a van in stock in correct spec and colour. Order placed and told would be available for delivery beginning of January. I thought this is without doubt the best and easiest service ever experienced with my new work van.
We mutually agreed that my delivery date would be January 23rd so I arranged my diary to work from home that day. (I'm self employed so obviously took it off as a holiday). Was told driver would ring an hour before my due delivery. I made a phone call just before 11am to discover my delivery had been postponed to delivery driver's vehicle breaking down. Was informed the vehicle was still on for delivery...
The day passed and nothing, no update so rang up again only to be told unfortunately it would now be the 24th...ok not ideal but I needed the van for work as I had swapped my insurance over in readiness.
The morning of the 24th I rang again to be assured the vehicle was on it's way. Yet again I was informed that due to delays it would either be 8pm that night (why would I inspect a new vehicle at night????) or 8am the following morning.
Another days pay lost through false promises and through no fault of my own. Not a happy bunny at this point thinking what have I done, have I wasted my time / money with this company.
Onto Thursday 25th 8am. Nothing. 9.30am I was greeted with a dirty both outside and inside "brand new" vehicle with no roof aerial or rear load space lights fitted. The vehicle also came with decals applied which I was not made aware of.
No apology from the driver he never noticed any of the above, just moaned about all the problems he had collecting it.
Where was the customer care in this process? The vehicle had obviously not had a PDI or a valet prior to dispatch. This is appalling service.
I have constantly had to chase MS-RT leasing for the missing parts and a valet on the van. Still nothing and no update.
No offer of compensation for all my wasted time sat at home. Nothing.
This experience has genuinely left me feeling deflated and let down. It was not my fault the logistics company had "issues" this should have been rectified or an alternative solution should have been in place to stop this happening. This is what these guys do for a living. If I was to treat my clients like this I would be out of work!
There was nothing, no excuses MS-RT Leasing simply not good enough!
23 de janeiro de 2024
Opinião espontânea
Resposta da MS RT Leasing
Good afternoon,
We appreciate the time you have taken to share your feedback regarding your recent experience with us and we are sorry to read that it is a 2-star review. We sincerely apologise for any inconvenience and frustration caused by the delays and issues encountered during the delivery process.
Firstly, we understand how disappointing it is when the delivery experience is not a positive one and we share your disappointment in this regard. Please know that the Operations Team made every effort to keep you informed throughout the process, however unfortunately we do rely on various 3rd parties communicating these issues to us. In this instance, we were not informed of these issues in real time, but we did everything we could to resolve your issues as quickly as we could.
We offered you with the time slots you referenced to ensure that you had choice on when your vehicle would be delivered; we appreciated that 8pm would not be an ideal time for you however we understood your disappointment with the delay, and therefore we aimed to offer flexibility in schedule to accommodate your preferences.
We were sorry to hear about the cleanliness of the vehicle; it goes without saying that this is not the level of service we aim to offer, and we fully appreciate how it tainted delivery of your new MS-RT. We took steps to ensure that the vehicle was re-valeted, and we hope it was to your satisfaction and at no further inconvenience to you.
Furthermore, we understand that the cost option of decals were on your vehicle when it arrived, however we did give you the option of having these removed should you wish. You did decide to proceed with the decals at no additional cost to yourself.
Once again, we do apologise for any inconvenience caused and we appreciated your patience throughout the process of resolving the above issues. We hope our resolutions were sufficient in the end, and that you received the missing parts in a timely manner.
Should you have any further concerns or require any assistance, please do not hesitate to reach out to the team directly.
Kind regards,
The MS-RT Leasing Team
Quick response & quick delivery
Quick response & quick delivery. Easiest customer service to deal with.
30 de novembro de 2023
Opinião espontânea
10/10 for Alan at MS-RT…
Would highly recommend Alan at MS-RT leasing. His attention to detail was great and explained the leasing process to me in a very thorough and clear way. He was also in contact every step of the way and had absolutely no trouble getting in contact if I had a question ( well about a million questions). Friendly, professional and reliable. 10/10
11 de agosto de 2023
Opinião espontânea
Resposta da MS RT Leasing
Hi Georgina,
Thank you for leaving such a fantastic review.
We're pleased to hear that Alan provided excellent service and was on hand whenever you needed, and your kind comments will be passed onto him.
We hope you love your new van! :)
Kind regards,
The MS-RT Leasing Team
Love our new MS-RT van
Love our new MS-RT van, Jonny was great to deal with nothing was to much trouble. Great from start to finish I would highly recommend MS-RT.
Steve
Furniture Traders (thirsk) Ltd.
23 de junho de 2023
Opinião espontânea
Resposta da MS RT Leasing
Hi Steve,
Thank you for leaving us such a lovely review.
We're glad to hear Jonny was great to deal with and your kind comments will be passed onto him.
We hope you love your new van, and think of us when you look to lease your next one!
Happy Driving!
Kind regards,
The MS-RT Leasing Team
I would highly recommend Alan at MS-RT…
I would highly recommend Alan at MS-RT to assist you with the purchase of a new van. Although the current climate forced extended delivery dates, Alan regularly kept me in the loop regarding progress reports. Any questions or queries were also answered immediately with the upmost professionalism. I cannot recommended Alan and his team highly enough. Thank you.
1 de maio de 2023
Opinião espontânea
Resposta da MS RT Leasing
Good morning Daniel,
Thank you for leaving us a fantastic 5* review!
Your lovely comments will be passed through to Alan.
We are pleased our communication was efficient throughout, and we hope you love your new MS-RT van!
Happy driving!
Kind regards,
The MS-RT Leasing Team
A missive thanks Jonny who made the…
A missive thanks Jonny who made the whole experience painless!!
25 de maio de 2023
Opinião espontânea
Resposta da MS RT Leasing
Good afternoon Ian,
Thank you for leaving us a lovely 5* review! We're pleased to hear that the experience was a pleasant one.
Your kind comments have been passed through to Jonny.
We hope you consider us again when you look to lease your next MS-RT.
All the best and happy driving,
The MS-RT Leasing Team
MSRT leasing 5*
Jonny at Msrt leasing was a dream to deal with, I honestly must of asked a 100 questions, very patient and helpful throughout, got my Msrt a few weeks ago and I could not be be happier with it. Didn’t think I’d be able to Afford one, but Jonny worked with my budget and we made it work.
22 de maio de 2023
Opinião espontânea
Resposta da MS RT Leasing
Good afternoon,
Thank you for leaving us such a lovely 5* review!
We're really pleased that Jonny managed to assist your queries and he worked to get one in your budget! :)
Your kind comments will be passed onto Jonny.
We're glad you enjoyed your MS-RT Leasing journey, and think of us when it comes to your next lease!
Happy Driving!
Kind Regards,
The MS-RT Leasing Team
From looking on-line to two weeks…
From looking on-line to two weeks later, took delivery of my new MS-RT Ranger. Dealt with Alan who could not of been any more helpful, great guy to deal with. Whole process went very smoothly. Great car and great experience thanks to the team at MS-RT Leasing
17 de outubro de 2022
Opinião espontânea
Resposta da MS RT Leasing
Hi Kitchens In Colour,
Thankyou for leaving such a lovely review.
Your kind comments will be passed along to Alan.
We hope you love your new Ranger!
Kind Regards,
The Drivespeed Leasing Team.
Terrible paintwork
I would leave less than 1 star if I could.
I want to reject the pile of rubbish you have sent me.
I've reported problems from day 1 and been sent to stoneacre.
I've got bad paint.
Drips on the door, Mixed colours, trim to panels do not match.
I noticed after a couple of days i had a chip on each side of the van! The side doors hit the arches and have chipped the paint.
The steering wheel has chip marks on it too.
£60,000 van too.
I really cannot believe that a new van at 50k plus vat could have so many defects.
I've e mailed MSRT and am waiting for a reply.
I'm seeking legal advice as it is not acceptable.
Quality control appears to be non existent.
29 de agosto de 2022
Opinião espontânea
Resposta da MS RT Leasing
Hi Neil,
Thank you for taking the time to post a review.
We take all feedback seriously and will always do our upmost to assist if there is a problem.
This is exactly what we did on this occasion.
We asked you to take the van to your local transit centre as it is there that they carry out a warranty assessment and put right anything that is wrong.
Without this assessment being sent to Ford and MS-RT there is nothing further that can be done.
We have tried numerous times to contact you Neil but to no avail.
As we requested in one of our messages to you, give us 5 minutes on the phone so we can help you get these issues rectified asap.
Unfortunately, if you will not talk to us then its impossible for us to help.
Kind Regards,
The MS-RT Leasing Team.
Purchased a brand new MSRT Van for our…
Purchased a brand new MSRT Van for our business, Smooth easy transaction we picked how we wanted our van and it was delivered to the door in a matter of weeks!
We will definitely be back again in the future !
Thank you
Leanne & Calvin Davidson
Bounty Competitions
9 de fevereiro de 2022
Opinião espontânea
Resposta da MS RT Leasing
Hi Leanne,
Thankyou for taking the time to leave such kind feedback.
We hope you enjoy your new MS-RT and think of us in the future.
Kind Regards
The MS-RT Leasing Team.
Just received my new msrt today really…
Just received my new msrt today really pleased with it thank you to Allen at msrt leasing for sorting it all out for me 👍
3 de fevereiro de 2022
Opinião espontânea
Resposta da MS RT Leasing
Hi,
Thankyou for your positive feedback, it will be passed along to Alan.
We hope you enjoy your new MS-RT!
Kind Regards
The MS-RT Leasing Team.
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