These guys are rockstars, helped me sort out a complete set of biking gear and helped fit a phone holder and rear bag for me. Extensive selection of bike apparel, equipment, helmets, alarms, cov... Ver mais
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Fast delivery and am please with mask. Would definitely com back. I'm adding a little more detail about why I bought the City mask in response to your reply. I have a lung condition and needed a ma... Ver mais
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Last week was my first time visiting MSG, it certainly won’t be my last! Josh in the store was super helpful. Since then I have been in contact with Keely and Kelly in the office about ordering mor... Ver mais
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I received the helmet. It’s an amazing product. The customer service was top level. I am looking forward to explore the other products from this company Well done
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios e equipamento para motos
- Loja de acessórios para bicicletas
- Concessionário de motos
- Loja de motos
- Fornecedor de vestuário de protecção
Sobre MSG Bike Gear
Escrito pela empresa
MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.
The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.
In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.
Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.
Informações de contacto
Newsham Hall Farm, TS16 0QS, Stockton-On-Tees, Reino Unido
- 01325333346
- support@msgbikegear.co.uk
- msgbikegear.co.uk
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super easy to order and choose size
Super easy to order and choose sizing. Speedy delivery! However used DPD as courier who are notoriously bad around here … and they left the parcel in a puddle of water outside the door! :(
EDIT: thanks for the speedy response to this and for looking into it for me :) Will have a nice chat to postie and offer him biscuits for better delivery places to leave parcels!!
4 de dezembro de 2025
Resposta da MSG Bike Gear
Glad to hear the ordering process was easy and fast! Looking into this for you, we shipped the helmet via Royal Mail, not DPD—so it must have been the postie who left it there. 😬 really sorry to hear they left it in a puddle, that's not the standard we expect from them at all! Apologies for the delivery hiccup, and we hope to welcome you back for a smoother experience next time.
Always a great experience with this…
Always a great experience with this store! Fast and efficient packaging and great products at good prices!
24 de novembro de 2025
Resposta da MSG Bike Gear
Cheers for the awesome feedback! We try to make sure we're fast, efficient, and great value every time. Thanks for being such a loyal customer—hope you get tons of wear out of those new boots!
Resposta da MSG Bike Gear
Thanks so much! We appreciate the feedback on both the quick delivery and service. Ride safe!
Resposta da MSG Bike Gear
Cheers! We’ll pass the message along to the staff—they’ll be stoked! Thanks for visiting us and grabbing the helmet and gloves.
They are very professional
They are very professional. Top class customers service. I'm very happy
25 de novembro de 2025
Resposta da MSG Bike Gear
We really appreciate that! Our team works hard to look after our customers, so it's awesome to hear we hit the mark. Thanks for choosing us for your new gear.
Great service… great value!!!
17 de novembro de 2025
Resposta da MSG Bike Gear
Really happy to hear we hit the mark on both service and price. Thanks for choosing us!
Everything what was ordered arrived…,
Everything what was ordered arrived with no hassle ,thank you.
18 de novembro de 2025
Resposta da MSG Bike Gear
We know you want that peace of mind quickly, so we're glad it was a hassle-free experience. Hope the new lock serves you well.
Good quality and fast delivery 👌
19 de novembro de 2025
Resposta da MSG Bike Gear
We know you want to get out using your new gear ASAP, so we're glad the delivery was fast. Enjoy the new helmet!
Resposta da MSG Bike Gear
Sounds like the kind of jacket you'll never want to take off! 😉 Thanks for letting us know it hits the mark on comfort. We appreciate the support!
Resposta da MSG Bike Gear
Music to our ears! 🎶 We know waiting for new clothes is the worst, so we're glad we got them to you quickly. Thanks for the high recommendation!
Resposta da MSG Bike Gear
Thanks for the kind words! We know buying trousers online can sometimes be tricky (especially with sizing), so we try to make things as stress-free as possible. Really glad we could help get everything sorted for you.
super quick delivery and communications
super quick delivery and communications
17 de novembro de 2025
Resposta da MSG Bike Gear
Awesome! Speed and staying in touch are key, so we're glad to hear we nailed both. Thanks!
Good product and delivered promptly and…
Good product and delivered promptly and kept updated about the order would recommend this company
17 de novembro de 2025
Resposta da MSG Bike Gear
Cheers for the great review! Really happy you liked the product and the service. We aim to make the whole process as smooth as possible, so it's great to hear we succeeded. Hope to see you back soon!
Resposta da MSG Bike Gear
Always great to hear from a returning customer! Thanks for trusting us again—we really appreciate the loyalty!
New Lid.
From after ordering this helmet ,the company kept me informed each day when and were the order was plus on the day of delivery what time it would arrive and yes it did come that date and time , well done from the start to the end.
15 de novembro de 2025
Resposta da MSG Bike Gear
Awesome! We're thrilled that you were so well-informed about your New Lid every step of the way—from ordering to getting those accurate delivery updates. Thanks for recognizing the team for doing a great job from start to finish!
Resposta da MSG Bike Gear
Awesome! That's what we love to hear—friendly faces and you can generally find what you want. We appreciate your feedback!
Hidden little treasure of a shop.
On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world for us.
The second visit wasn’t so welcoming (different staff) but we still purchased a helmet as we were impressed from the first visit.
Last visit we purchased boots and again another member of staff but he could not have helped us anymore than he day.
2 out of 3 ain’t bad
We will be back soon.
8 de novembro de 2025
Resposta da MSG Bike Gear
Thanks for calling us a "Hidden little treasure"! We really appreciate the detailed feedback across your three visits.
It's fantastic to hear how helpful the staff was on your first and last visits—especially sharing knowledge and advice without pushing a sale for a first-time bike owner. That's exactly the service standard we aim for!
We sincerely apologize that your second visit wasn't as welcoming. We strive for a consistently friendly experience, and we’re disappointed that one visit didn't meet that mark.
We are truly glad you'll be back soon, ride safe!
Fast and efficient service
Fast and efficient service, good description of item purchased ,good updates of when to expect delivery
3 de novembro de 2025
Resposta da MSG Bike Gear
Fantastic! Glad to hear the service was fast and efficient, and that the item description and delivery updates were spot on. Thanks for the great feedback!
Resposta da MSG Bike Gear
Awesome! Comfort and fit are key when it comes to helmets, so we're thrilled you're happy with yours. Thanks for the review!
Friendly polite informed staff with…
Friendly polite informed staff with positive advice.
Have made quite a few purchases over the years. If some thing fits but is the wrong colour etc. They foward the garment item etc in the desired size colour. And usualy only takes a couple of days.
20 de outubro de 2025
Resposta da MSG Bike Gear
Awesome! Thanks for being such a loyal customer over the years. We're proud to have staff that are informed and positive, and we're always happy to quickly sort out a different size or color for you. We look forward to seeing you again!
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