These guys are rockstars, helped me sort out a complete set of biking gear and helped fit a phone holder and rear bag for me. Extensive selection of bike apparel, equipment, helmets, alarms, cov... Ver mais
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Fast delivery and am please with mask. Would definitely com back. I'm adding a little more detail about why I bought the City mask in response to your reply. I have a lung condition and needed a ma... Ver mais
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Last week was my first time visiting MSG, it certainly won’t be my last! Josh in the store was super helpful. Since then I have been in contact with Keely and Kelly in the office about ordering mor... Ver mais
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I received the helmet. It’s an amazing product. The customer service was top level. I am looking forward to explore the other products from this company Well done
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios e equipamento para motos
- Loja de acessórios para bicicletas
- Concessionário de motos
- Loja de motos
- Fornecedor de vestuário de protecção
Sobre MSG Bike Gear
Escrito pela empresa
MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.
The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.
In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.
Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.
Informações de contacto
Newsham Hall Farm, TS16 0QS, Stockton-On-Tees, Reino Unido
- 01325333346
- support@msgbikegear.co.uk
- msgbikegear.co.uk
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I bought one helmet and the suggestion…
I bought one helmet and the suggestion your website made for a visor was for another type of helmet
No way to return ,bad website
I will never buy from this website again never again .
6 de maio de 2026
Resposta da MSG Bike Gear
Hello, we are very sorry to hear about this frustration. We have tried to replicate the issue on our site but haven't been able to see a visor mismatch; however, we want to make this right for you. We certainly do accept returns for incorrect items, and we would never want a customer to be stuck with something they can't use. Please contact us so we can arrange a return and get the correct visor out to you immediately. We’d love the chance to change your mind about our service.
Resposta da MSG Bike Gear
We truly appreciate the feedback! Helping riders find the right gear like the Richa Slick boots is exactly what our staff loves to do. Thank you for choosing us for your new footwear, and we look forward to welcoming you back to the shop in the future. Ride safe!
Very large selection
Very large selection
Very competitive prices
Very knowledgeable staff
No pressure at all and a fun place to shop
27 de abril de 2026
Resposta da MSG Bike Gear
We truly appreciate the feedback! Providing a large selection at competitive prices is a top priority for us, so it’s great to see that recognized. It was a pleasure helping you get sorted with your RST Endurance gear. We’re glad you felt at home in the shop and didn't feel any pressure—that’s exactly how we like to do things. Ride safe and thank you for choosing us!
Great Service by MSG
Had a mix up in my order through Amazon but Kelly just sorted it out straight away and fast tracked me a replacement which arrived the next day which was perfect - great service, thankyou Jon
30 de abril de 2026
Resposta da MSG Bike Gear
Thank you for the review, Jon! While we always aim for a seamless experience, it’s great to hear that Kelly was able to provide the level of service we pride ourselves on when things don't go quite to plan. Fast-tracking that replacement was the least we could do to get you back on the road. Enjoy the new RST Adventure-X boots and thank you for choosing MSG!
Great customer service.
Great customer service, everything was in stock on the day.
25 de abril de 2026
Resposta da MSG Bike Gear
Great service and fully stocked—exactly what we aim for! 🏁 We’re glad we could help you get your full kit sorted on the day. Thanks for choosing us and we'll see you next time!
Resposta da MSG Bike Gear
We really appreciate the feedback. Creating a friendly atmosphere for our customers is what we’re all about. Thank you for picking up your new MT helmet from us—we hope it serves you well on the road!
Great place and super friendly staff
Great place and super friendly staff. Went in for jeans for the mrs and walked out with a new adventure helmet on the recommendation of the staff 😂 . I did get the jeans though so not all bad.
2 de maio de 2026
Resposta da MSG Bike Gear
Thanks for the cracking review! We do apologize to your wallet—it’s a classic shop hazard, but we’re glad you’re happy with the result! 😂 The Airoh Adventure helmet is an incredible bit of kit, and honestly, it would have been a shame to leave it on the shelf. We're glad we managed to get the Mrs her jeans as well, so everyone’s a winner. Enjoy the new lid and we'll see you next time!
Easy to navigate website
Easy to navigate website. Available stock. Quick delivery. Good price. Good updates throughout.
2 de maio de 2026
Resposta da MSG Bike Gear
Thank you for the fantastic feedback! We’re thrilled to hear that everything from the website navigation to the final delivery met your expectations. We work hard to keep our stock levels updated and our customers informed at every step, so it's great to know the system worked perfectly for you. Enjoy your new G-Mac Glide helmet—it’s a brilliant, versatile choice. Ride safe!
Yup good for the money.
23 de abril de 2026
Resposta da MSG Bike Gear
Short and sweet—we love it! You’re spot on, the G-Mac Metro is hard to beat when it comes to value for money. It’s a solid, reliable lid that doesn't break the bank. Thanks for the support, and enjoy the new helmet!
Resposta da MSG Bike Gear
Thanks for the shout-out! ⭐️ We're happy to hear you're pleased with the service and your new Oxford tank bag. It’s one of our favorites for its durability. Enjoy the extra storage and thanks for choosing us!
Excellent service and a very helpful…
Excellent service and a very helpful shop assistant.
30 de abril de 2026
Resposta da MSG Bike Gear
We truly appreciate the feedback! Providing helpful, expert advice is what we’re all about, so it’s great to know our staff could assist you in finding your new RST and Spada gear. Thank you for choosing us to get kitted out, and we look forward to seeing you in the shop again soon!
i really amaze and the quality of your…
i really amaze and the quality of your item;)
29 de abril de 2026
Resposta da MSG Bike Gear
So glad you’re happy with the quality! ⭐️ The MT Stinger is a cracking bit of kit and we’re delighted we could get it out to you. Enjoy the new helmet and thanks for the great feedback. Ride safe!
Great customer service…!
29 de abril de 2026
Resposta da MSG Bike Gear
Great service for a great product! 🎧 We're glad we could help you get sorted with your new Cardo Freecom. Enjoy the tunes and the intercom on your next ride, and thanks for the support!
Resposta da MSG Bike Gear
We appreciate the feedback! We’re happy to hear the issue was resolved to your satisfaction. We always recommend getting in touch if something isn't quite right with your order so we can make it right immediately. Thank you for your patience and for choosing us for your Pinlock spares!
Resposta da MSG Bike Gear
Thanks for the great shout-out! ⭐️ We’re glad our team could help you find everything you needed and that you enjoyed the vibe at the shop. Enjoy all your new gear and thanks for the support. Ride safe!
Resposta da MSG Bike Gear
Thanks for the 5-star shout-out! 🧤 We’re glad our friendly team could help you navigate our selection. Enjoy the new Spada Blade gloves—they’re a cracking bit of kit. See you next time!
The best price.
Needed some new pins for my Oxford chain tool. Carriage free from MSG made them the cheapest option.
13 de abril de 2026
Resposta da MSG Bike Gear
We appreciate the feedback! We strive to be the most cost-effective option for riders, so it’s great to hear that our free shipping made the difference for your Oxford Chain Tool parts. Thank you for choosing MSG for your workshop needs—we look forward to helping you again.
Resposta da MSG Bike Gear
Thank you for the excellent review! We're thrilled to hear you were happy with the service and the speed of your delivery. The HJC CS-MX II Graffed Red is a standout helmet—that red graphic looks even better in person! We look forward to seeing you again when you're ready for your next bit of gear. Ride safe!
Shipping issue
Told me it would be 2 to 4 buisness days I would get it and the seller didn't ship the package until the 4th day meaning I'm not going to get it until the week after. I ordered on the Monday to get it for the Friday because I needed it for the Saturday. Even the shop app said I will get it by Friday and I checked in the app Friday afternoon and it was still in bloody Middlesbrough.
23 de abril de 2026
Resposta da MSG Bike Gear
Thank you for your feedback, and we are truly sorry for the frustration caused. We always aim to get orders out the door as quickly as possible, but we had some unexpected delays last week that pushed your shipment back. Looking at our records, the order was placed on Tuesday, which made that Friday deadline a bit tighter than usual, but we certainly didn't intend to keep you waiting into the following week. This isn't our typical level of service, and we apologize for letting you down on this occasion. We hope that now the Nolan N60-6 Sport has arrived, the Black and Gold finish is exactly what you were looking for and we’ll work hard to ensure our future deliveries are back up to speed.
Great service and fast delivery 👍🏻
14 de abril de 2026
Resposta da MSG Bike Gear
Thank you for the 5-star review! We’re glad we could get your RST Freestyle 3 gloves to you quickly. Those D3O protectors offer great peace of mind without sacrificing comfort. Enjoy the new gear and thanks for the thumbs up! 👍
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