Lovely products, arrived quickly and in lovely packaging. Sadly I had measured incorrectly as it was a surprise gift for my daughter, however, after contacting MUCHV to explain they were very quick to... Ver mais
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Leia as opiniões dos outros
Lovely little charms just what we were looking for, value for money and lots to choose from also very fast delivery will definitely be buying some more
Bought my wife 2 rings. She’s worn them occasionally for less than a month. Most of the gold plating has worn away already and this isn’t considered a manufacturing fault. Not interested in helping th... Ver mais
I’ve ordered two rings from MUCHV and really loved but unfortunately they didn’t fit me - totally my fault as I didn’t know what my size is and just took a guess. I emailed and they quickly arranged a... Ver mais
Informações sobre a empresa
Escrito pela empresa
Invest in timeless jewellery & quality designed to last.
Informações de contacto
PO BOX 48613, V7X 1A3, Canadá
- sales@muchvjewellery.com
- muchv.co.uk
3,9
Bom
43 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
beautiful present for my bff
the jewellery is beautiful, and the shipping was fast end efficient
4 de janeiro de 2025
Charm Bracelet
I purchased a charm bracelet from Muchv as a Christmas present for my girlfriend after seeing them on TikTok. She absolutely loves it and I’m looking forward to buying more charms for her birthday! Definitely recommend!
18 de dezembro de 2024
Opinião espontânea
Awful company
Awful company, placed a couple orders which both took weeks to arrive. Sizes were wrong so I returned. Thought I would give the company the benefit of the doubt and return for store credit over a refund however the company now claims they have not received the return despite tracking showing as delivered with a clear photo of the parcel being delivered. Avoid company at all costs!
2 de novembro de 2024
Opinião espontânea
Resposta da MUCHV
Dear Oliver,
Thank you for sharing your feedback. We are truly sorry to hear about your experience, but we would like to clarify a few details regarding your concerns.
Unfortunately, we have not received your return. As it hasn’t reached us yet, we are unable to process a refund or store credit at this time.
Regarding your comment about the shipping time, the delivery method you selected at checkout was our standard shipping option, which is slightly slower than our expedited methods. We always aim to provide clear delivery timeframes during checkout so customers can choose the option that best suits their needs.
Lastly, we were only made aware of your concerns when you opened a chargeback with your bank. Had you contacted us directly, we would have been happy to assist you further and explore whether we could help facilitate the parcel’s delivery to us.
We truly regret that your experience did not meet your expectations, but we’ve done everything we could on our part. We will keep an eye out for your package, and if it does arrive, we will promptly process your refund. In the meantime, we recommend reaching out to the shipping company used and opening a claim with them, as they may be able to provide compensation if the package has been lost or delivered to an incorrect address.
Should they require any information from our side, please let us know by emailing orders@muchv.co.uk
Pretty and affordable
Love this brand. I purchased three charm necklaces from them over the summer and been wearing them non-stop ever since. I’ve just placed another order for a bracelet and a ring. Highly recommend.
10 de dezembro de 2024
MUCHV- Perfect treat!
MUCHV sent a voucher in the post for Christmas time; after I ordered in the summer, it was a lovely surprise! Their jewellery is absolutely perfect, super quality and so pretty. The price is really fair and delivery was speedy!
7 de dezembro de 2024
Lovely products
Lovely products, arrived quickly and in lovely packaging. Sadly I had measured incorrectly as it was a surprise gift for my daughter, however, after contacting MUCHV to explain they were very quick to send a returns label via email and I was able to get the bracelet resized to the desired size given my secret blunder. Thank you MUCHV
20 de novembro de 2024
I'm so pleased with the new earrings…
I'm so pleased with the new earrings and necklace! The quality and design exceeded my expectations. I needed these for a particular event and so thank you for the fast, friendly and efficient service. I will certainly be buying from you again.
5 de dezembro de 2024
I ordered two charm necklaces and a…
I ordered two charm necklaces and a pair of earrings for my sister and they’re all STUNNING. Delivered quickly and beautifully packaged. I’m so excited to gift them - I know she’ll love them.
13 de novembro de 2024
Great quality and fast shipping
Great quality and fast shipping! I’ve ordered from them several times and have never had any problems with their jewellery. Always a smooth experience.
5 de dezembro de 2024
A mixed bag
Brought a necklace that I absolutely loveeee, so thought I'd purchase a bracelet with charms. Charms feel like plastic. The charms fall off the bracelet as they're not 'stuck' on and took over a week & a half to come. Won't be buying another bracelet, but maybe purchase another necklace in the future.
15 de outubro de 2024
Opinião espontânea
A very happy customer!
Really nice quality jewellery, the charms are a little bigger than I expected but still beautiful to wear. Lovely packaging and posted with care with full tracking details.
30 de setembro de 2024
No customer service to speak of.
Honestly I think it's a bit cheeky to send me an email requesting a review when my emails to the company I've sent for weeks have been unanswered.
I received a ring I purchased for £30 in the incorrect size. I processed the return as your website directed me to and have sent the item back, agreeing to take store credit to purchase another and hope the right size arrives. I did this in good faith that your company would rectify your mistake.
Since then I have received no store credit, no voucher or coupon for the amount spent on an item that was sent via tracked delivery and is now in your possession, and no refund.
I shouldn't have had to send emails to chase up this matter, but I have. 5 exactly. I have also chatted with the customer service rep you have on your website, that left me on read.
If you'd like to rectify this issue I hope to see one of my many emails answered. In the meantime, I will be escalating this issue with the fraud department of my bank.
21 de agosto de 2024
Resposta da MUCHV
Hello Blossom,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
I can confirm that we’ve responded to your emails and processed your store credit (as that was your chosen refund option) as soon as your return was received. It is possible our messages may have gone to your Spam, Junk, or Promotions folder, which we always recommend checking. We make it a priority to respond to all inquiries within 48 hours, whether they come through email, Instagram, or any other social media platform.
As we continued to receive emails from you regarding this matter, we took the additional step of processing a refund instead of the store credit. The full amount has been returned to your original payment method.
Please rest assured that we are a genuine business committed to resolving issues promptly and ensuring our customers feel supported. We regret any frustration this situation may have caused you and appreciate your understanding. If there’s anything further we can do to assist, please don’t hesitate to reach out to us - orders@muchv.co.uk
Very satisfied!I recommend!👍👏🏼👏🏼
21 de julho de 2024
Great!
Great service, bought a pair of butterfly earrings for my girlfriend and she absolutely loves them. Will definitely shop here again!
15 de março de 2024
Necklace has discoloured and plating…
Necklace has discoloured and plating rubbed off in 2 months and won’t respond to any messages
1 de março de 2024
Opinião espontânea
Nie polecam
Nie polecam, strona informuje, że cła nie są naliczane przy wysyłce do Polski, w efekcie jest to 2/3 zamówienia. Regulamin jest praktycznie nie do znalezienia na stronie.
27 de março de 2023
Opinião espontânea
Christmas Gift …
Purchased a very pretty tennis bracelet for a Christmas gift. Came quickly and in lovely packaging. I’m sure my recipient will love it.
19 de dezembro de 2022
Opinião espontânea
Very happy, will be shopping here again
Great quality jewellery with fast delivery. I ordered a necklace for my girlfriend, she’s very happy with it. It arrived nicely presented in a box with a ribbon around it which was a nice surprise
2 de agosto de 2022
Opinião espontânea
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