It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my sh... Ver mais
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دايماً خدمة العملاء عندكم ممتازه لذلك زبونتكم دائماً معتمده كل الطلبات من عندكم 🤗🤍 بديت بطلبات التحضير للبيبي وبسبب حسن التعامل وسرعة الاستجابة صرت اطلب اغراض المطبخ واي شي حابتنه بشكل عام ادور... Ver mais
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I tried to return an item but kept getting stuck on the loading icon when processing the return and the refund. I tried this multiple times, using different browsers etc. but kept on getting stuck.... Ver mais
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It was the best experience and the people always help in WhatsApp they are really helpful and kind and sweet. I really like this website so far. It’s one of the best website that saves time for me as... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Informações de contacto
Dubai, Emirados Árabes Unidos
- +97144339455
- https://www.mumzworld.com/en/contact-us
- mumzworld.com
4,5
Excelente
905 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service with Reham
Reham was super helpful and quick with her responses. She was polite and wonderful to deal with!
6 de outubro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you for your wonderful review 💛
We are always delighted to meet your expectations and are glad that Reham provided the assistance you needed. We promise to do our utmost to exceed your expectations and make your experience with us special every time. 🙏✨
Great customer service
5 de outubro de 2025
Opinião espontânea
Resposta da Mumzworld.com
So happy to hear that, Fatema! 💙 Delivering great customer service with care and convenience is always our goal 🌟
Jasmin was great in handling the…
Jasmin was great in handling the situation very well
5 de outubro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much, Aysha! 🌟 We’re thrilled to hear Jasmin handled the situation so well — she’ll be so happy to know your feedback 💙😊
Resposta da Mumzworld.com
Thank you so much for your five-star review, Jm! 😊
We are always here for you and your little ones, and we’re delighted to be part of your journey. We’re also very happy to know that you were pleased with our customer service.
The WhatsApp assistance was so…
The WhatsApp assistance was so efficient and easy to get in contact with.
My delivery in Oman is taking longer that expected so I get in contact and was smooth the solution through this communication Chanel!
I have been customer in Saudi Arabia and was also good service
3 de outubro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much for your wonderful review, Naty! 💛
We’re always delighted to meet your expectations and are glad that our customer service provided the assistance you needed. We promise to do our utmost to exceed your expectations and make your experience with us special every time. 🙏✨
Thanks for the Customer support services
I would thank the Customer support for their assistance and quick response and understanding the process to handle the situation professionally and effectively.
Thanks for your support and help.
3 de outubro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much for your kind words! 🌟Abo Eyad.
We’re delighted our team delivered a supportive, trustworthy, and convenient experience — just as we strive for 💙😊
Resposta da Mumzworld.com
Thank you, Nesreen, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our utmost to exceed them and make your experience with us special every time. 🙏✨
تجربة خدمة العملاء أكثر من رائعة
تجربة خدمة العملاء أكثر من رائعة، تواصل فعال واستجابة سريعة، سعيييدة جدًا بالتعامل معهم، وأشكر بالأخص الموظفة دعاء، والموظف يوسف هشام.
20 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
شكرًا لكِ رباب على كلماتك الجميلة 💙
سعداء جدًا أن تجربتك معنا كانت مميزة، ونسعد دائمًا بخدمتك وتقديم كل ما هو أفضل لك. نعدك أن نستمر في دعمك وتقديم تجربة موثوقة ومريحة بكل مرة 🌸
دايماً خدمة العملاء عندكم ممتازه لذلك…
دايماً خدمة العملاء عندكم ممتازه لذلك زبونتكم دائماً
معتمده كل الطلبات من عندكم 🤗🤍
بديت بطلبات التحضير للبيبي وبسبب حسن التعامل وسرعة الاستجابة صرت اطلب اغراض المطبخ واي شي حابتنه بشكل عام ادور عنه في موقعكم
اتمنى دايماً تظل خدمة العملاء على هذا المستوى شي مشرف ونحتاجة بشده في الوضع الحالي
17 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
شكرًا من القلب على كلماتك الجميلة زينب 🤍 يسعدنا جدًا ثقتك المستمرة بنا واعتمادك علينا في كل طلباتك، سواء لتحضيرات البيبي أو أغراض المطبخ وكل ما تحتاجينه.
فريق خدمة العملاء دائمًا هنا لدعمك ونعدك بالاستمرار في تقديم نفس المستوى من الاحترافية والاهتمام الذي تستحقينه. وجودك معنا مصدر فخر وامتنان كبير لنا 🤗
Professional customer service
16 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much, Alhanouf, for your 5-star review 🌸🤍
We’re delighted to know you found our customer service professional. Your support means a lot to us!
Excellent customer service
16 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much, Yousef, for your 5-star review! 🌟 Your satisfaction means everything to us, and we’ll always do our best to keep you happy with our service 💙
تعامله لطيف وجيد شكله له ع حين تعاونه…
تعامله لطيف وجيد شكله له ع حين تعاونه وتفهمه
16 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
شكرًا جزيلًا لكِ عزة على كلماتك الجميلة وتقييمك الرائع 🌷 يسعدنا كثيرًا سماع تجربتك الطيبة، ونسعد دائمًا بخدمتك وتقديم الأفضل لكِ بكل ود ودعم.
Resposta da Mumzworld.com
Thank you, Marah 🤍
We’re so happy to know you felt supported and had a good experience with us. Your trust means a lot, and we’ll always be here to make things as easy and convenient for you as possible. 💛
Very supportive tye customer…
Very supportive tye customer representative Hager, thank you
15 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much, Aura 🌸
We’re delighted to hear that Hager was able to support you so well. Your kind words mean a lot. We’re always here to make your experience smooth and convenient. 🤍
Very good customer service
Very good customer service. Ziad is very understanding and kind.
15 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much, Trixian 🤍 We’re glad you had a positive experience with Ziad! Your feedback truly motivates us to keep delivering the best support.
Not same day shipment as advertised and no option to send early in the morning. Only send very late evening.
Seif is good and accommodating. Giving assurance in my order and a further discount.
**EDIT (AFTER SALES SERVICE)**
As of 16th September, the item has not yet been received. This does not align with the same-day delivery that was advertised. The delivery team has scheduled a shipment at 9:00 PM, a time when I am not available at the location. It appears that the customer service team is not properly coordinating with the logistics team regarding the delivery timing and customer availability.
14 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Thank you so much, John, for your wonderful review! 🌟 We’re delighted to hear that you’re happy with the service Seif provided 🙌. Our mission is to make every parent’s journey easier and happier 💛👶.
الموظف احمد ساعدني كثير الله يسعده
الموظف احمد ساعدني كثير الله يسعده
13 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
شكرًا لكِ يا دانة على مشاركتك تجربتك 🤍 سعداء جدًا أن الموظف أحمد قدّم لكِ المساعدة المطلوبة. نحن دائمًا هنا لدعمك وتقديم الأفضل لكِ.
متجاوب محترم أسلوب جميل جدا جدا
متجاوب محترم أسلوب جميل جدا جدا
13 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
شكرًا جزيلًا لكِ يا هديل على كلماتك الجميلة وتقديرك 🌸
يسعدنا جدًا أن تواصلك مع فريقنا كان عند حسن ظنك 💛 ونَعِدك دائمًا بخدمة راقية وتجربة تسوّق مميزة تليق بكِ.
three month old baby
have three month old baby . I am breastfeeding however I have to pump . I bought the elvie Stride 2 from Mumzworld I initially had a problem with the tubing I contacted Mumzworld they sent me a link to report the issue ( 6 weeks later someone contacts me ) . I know have a problem with the pump again whereby one side is not working I have clogged ducts and need to clear out or I will get mastitis again . Contacted Mumzworld and they send me the link again, apparently they say they will contact someone from elvie but I don’t have confidence . I also bought a tommee tipee steriliser which has stopped working correctly I sent them a video as requested over a week ago and still nothing has been done . The after service is very poor with Mumzworld I won’t be using them again . I’m thinking they must have poor communication with there suppliers
2 de setembro de 2025
Opinião espontânea
Resposta da Mumzworld.com
Hi Clare, thank you for speaking with us and for your feedback. We are so sorry that the pump failure has caused you so much stress, especially while caring for your little one. Your well-being is our top priority. 💛
We have scheduled a collection of the faulty unit for inspection. We will be making sure the issue is resolved as quickly as possible.
We appreciate your patience and understanding. We are committed to making this right for you. 🌸
Got 3 orders to be delivered before my…
Got 3 orders to be delivered before my son’s birthday and 2 out of the 3 arrived after the estimated date.
Requested a refund , got a refund for only the 2 delivered packages that even today sit in fromt of the door ready to be collected and no refund for the undelivered packages.
The company statement below is being just an ignorant template response, I have already submitted 2 complaints with Mumzworld that are being stale.
28 de agosto de 2025
Opinião espontânea
Resposta da Mumzworld.com
We sincerely apologize for the inconvenience you experienced with your recent orders. We completely understand how important it was for your son’s birthday that all orders arrive on time, and we are very sorry that we fell short in this instance.
Regarding the refunds, we would like to resolve this matter for you. Kindly share your order details through this link: https://shorturl.at/abrwL, and our team will personally review your case to ensure the undelivered packages are addressed promptly.
Thank you for bringing this to our attention. We truly value your trust and will do everything to make this right
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