Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The handle of my suitcase broke after I had to check my bag on a flight in Morocco. It also got dented pretty badly and caused the bottom to not close properly. The team analyzed photos of the damage... Ver mais

Classificada 1 em 5 estrelas

Suitcase are super heavy. The return policy is a joke and they make it impossible to return anything. If you’re unhappy, I would not purchase anything from them.

Classificada 5 em 5 estrelas

I had a great experience with MVST. The lock on my suitcase broke, but their customer service handled it quickly and professionally. They sent me a replacement free of charge without any hassle. Reall... Ver mais

Classificada 1 em 5 estrelas

I purchased this suitcase in March 2025, and after just two flights it was already severely dented. For a suitcase costing over $800, the durability is extremely disappointing. The area ben... Ver mais

Informações sobre a empresa


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

58 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Not a good product or company

Suitcase are super heavy. The return policy is a joke and they make it impossible to return anything. If you’re unhappy, I would not purchase anything from them.

19 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer experience after not so amazing flight

The handle of my suitcase broke after I had to check my bag on a flight in Morocco. It also got dented pretty badly and caused the bottom to not close properly. The team analyzed photos of the damage and quickly came up with solutions and ultimately replaced my bag at no cost. I was blown away at the level of quick customer service and by the fact they replaced my bag. I was not expecting that level of service. I am super happy and will recommend MVST all day long.

20 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Heres to more adventures!

I’ve had my MVST luggage for about four years now, and honestly it’s been one of my favorite travel purchases.

First off, it just looks good. Super clean, premium feel, and I still get compliments on it when I travel. But more importantly, it’s actually been used. This thing has been all over Europe, Asia, Mexico, and across the U.S., so it’s seen everything from cobblestone streets to long-haul flights and being tossed around at baggage claim.

After that much travel, some wear started to show, which I think is fair. What really stood out to me though was how MVST handled it. I reached out, shared some photos, and they were quick to respond, super easy to work with, and genuinely helpful the whole way through. You can tell they actually care about their customers, which isn’t always the case these days.

Overall, great product, even better experience with the team. I’ll definitely keep traveling with MVST and recommending them anytime someone asks about luggage.

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great design

Great design, perfect quality and if there is a problem a marvellous customer service.I ordered it for the third time

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

MVST support efficiently resolved a…

MVST support efficiently resolved a discount code error by issuing a partial refund. The resolution was quick and professional.
The Treva carry-on balances aesthetic appeal with structural durability. Every component is well-crafted, reflecting high attention to detail and manufacturing quality.

8 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible Quality and Customer Service

I purchased this suitcase in March 2025, and after just two flights it was already severely dented.

For a suitcase costing over $800, the durability is extremely disappointing. The area beneath the handle shows clear structural weakness—normal baggage handling should not cause this kind of damage.

Furthermore, on a recent flight, one of the wheels completely came off. This level of failure after such minimal use is unacceptable.

I emailed the company over two weeks ago and have received no response, which only adds to the frustration.

In hindsight, I regret choosing the aluminum version and would recommend opting for a more durable material.

I previously owned a Samsonite suitcase for over 10 years with no issues.

17 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a pleasant shopping experience

I had a pleasant experience shopping with MVST and had a warranty replacement done very efficiently. The CS team is very helpful and professional, the response time is super fast probably the best I've seen with any company. Highly recommended.

31 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience with MVST

I had a great experience with MVST. The lock on my suitcase broke, but their customer service handled it quickly and professionally. They sent me a replacement free of charge without any hassle. Really impressed with how helpful and efficient they were. definitely a brand that stands by its products.

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Trustworthy brand

I purchased a duffle bag, and the discount provided was very helpful. The customer service response was also very clear. I completely understand and feel grateful to the company for being so reliable. I feel that they have gone above and beyond for me, and I am extremely happy and satisfied. I cannot wait to use my new luggage and bags.

17 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

scam

would give it 0 if i could. ordered over a month ago and they haven’t even shipped my order. i have emailed them and they won’t get back to me because i want a refund and my order to be cancelled. i think ive been scammed

20 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bad products & company

I'm an influencer that was burned by this company. I was hired for a collaboration and it was a gifted exchange plus commission. Once I posted, the company disappeared and never paid any commission. I sent them several firm messages and mails on different platforms in the months following and finally received a response. They claimed they did not offer commission although I have it all in writing which I sent to them. I took both of these suitcases on one trip and it looks like they were run over by a car. Major dents and scratches. Horrible product and horrible company. Would not recommend at all. Beware.

27 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer service

Had an issue with my large luggage due to the lock being severely deformed, which made it impossible to close my luggage.

I contacted their customer service and they were extremely quick to reply - which I have rarely experienced before with customer service…

They addressed my issue swiftly and ordered a new luggage on the same day.

Overall quite pleased with the quality of their suitcases, and extremely pleased with the quality of their customer service.

I would still note that the suitcases are quick to scratch so be careful whilst travelling.

1 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Les couleurs disponibles sont jolies et…

Les couleurs disponibles sont jolies et attirantes, et les accessoires sont vraiment impeccables. Mais j’aimerais bien qu’il y ait quelques pochettes intérieures pour garder les affaires mieux organisées. Ce serait aussi super d’avoir plus d’options pour les femmes, avec des couleurs un peu plus féminines, ainsi qu’une petite trousse de toilette pour le maquillage, car les choix pour les dames restent un peu limités.

19 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Strong and durable

حقيبة تريفا حلوة التصميم وسلسة في السحب ، وهذا الشي يخلي استخدامها مريح حتى في المطارات والزحمة. أشوفها الخيار المثالي للناس اللي يسافرون كثير ، لأنها متينة وتعطي ثقة عالية. واللي يميزها أكثر إنها مناسبة لأي شخص يحمل معاه أشياء ثمينة أو قابلة للكسر، لأنها فعلاً توفر حماية ممتازة وتخلي الواحد يسافر وهو مرتاح البال.

16 de setembro de 2025
Opinião espontânea

É esta a sua empresa?

Reivindique o seu perfil para aceder às ferramentas empresariais gratuitas da Trustpilot e aproximar-se dos seus clientes.

Criar conta gratuita

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais