I set a monthly deposit limit, but then they gave me some special bonus link by email that let me deposit over the limit. Technically a “new promotion”, so they bypassed my setting. That’s dirty in my... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ich spiele nun schon seit einigen Wochen bei my Stake. Die Slotspiele machen mir Spass. Es sind tolle Erlebnisse. Einfache Nutzung. Keine technischen Probleme.
I'm fairly new to My Stake but not to social casinos. The site is appealing to the eye, and easy to navigate. They have lots of games, and most of my favorites are included. I haven't had to seek supp... Ver mais
Compared to some regulated sites, this one barely mentions gambling addiction. No visible self-assessment tools, just a small link in the footer. Feels like they don’t really want to draw attention to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mystake Casino was founded by a team of professionals to reinvent the online gaming experience. The gaming experience is amplified with unique promotions, the most phenomenal bonuses and fair play at all times. Diverse online gaming products allow players to enjoy the games they fancy (sportsbook, slots, live casino, minigames, E-sport or virtual sport) in a specially safe and secure environment.
Informações de contacto
Algéria
- my-stake.bet
3,2
Aceitável
53 opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Chat bots before humans
Before you can reach a real person, the chat forces you through a robot that doesn’t understand anything. You answer the same questions three times, then it finally lets you queue. Just wastes time.
28 de abril de 2026
Opinião espontânea
My Limits Didn’t Apply To Bonuses
I set a monthly deposit limit, but then they gave me some special bonus link by email that let me deposit over the limit. Technically a “new promotion”, so they bypassed my setting. That’s dirty in my opinion.
28 de abril de 2026
Opinião espontânea
Boring game selection
Most of the slots look and feel the same. Same type of bonus, same sound effects. After like half an hour I felt like I was spinning one endlessly reskinned game. Got tired and cashed out what was left.
25 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
Thank you for your feedback. We would like to clarify that our platform offers a wide selection of games across multiple categories, including slots, live casino, table games, and other popular options from various providers.
Game preferences can vary from player to player, but we continuously expand our library to offer diverse content and new experiences.
Kind regards,
Mystake Team
Email support never answered
Sent them a detailed email with screenshots about a game crash and money missing. Week later, still nothing. Not even a canned “we received your ticket”. If they can’t reply about missing funds, that’s a big red flag to me.
25 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
Thank you for your feedback. We would like to clarify that all support requests are received and reviewed by our team. Response times may vary depending on the nature of the case and any required investigation.
Please provide your username so we can check your case further and assist you accordingly.
Kind regards,
Mystake Team
Tiny bet, still annoyed
I only played with small stakes but the way the bonus was structured meant I had to keep betting way longer than I wanted. By the time I met the conditions, there was almost nothing left to withdraw. Kind of pointless.
25 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
We apologize for any inconvenience you experienced on our website. Kindly send us your username so our team can look into your case and determine what happened. We will work to resolve the matter promptly.
For additional support, you can also reach us at [support@mystake.email](mailto:support@mystake.email).
Best regards,
Mystake Team
Unclear promo calendar
They have some calendar with daily deals but rules change constantly and conditions are hidden in separate pages. I stopped bothering with promos at all.
25 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
Thank you for your feedback. We would like to clarify that all active promotions, offers, and their applicable terms are available in the dedicated Promotions section of our website, where users can review the latest details at any time.
Our promotional calendar is regularly updated to reflect new campaigns, expiry dates, and seasonal offers, which may give the impression of frequent changes, but this is done to keep information accurate and current. In addition, eligible users may also receive access to personalized VIP rewards and exclusive promotions.
We always aim to present our offers as clearly as possible and appreciate your comments, as they help us continue improving the user experience.
Kind regards,
Mystake Team
Weak responsible gambling
Compared to some regulated sites, this one barely mentions gambling addiction. No visible self-assessment tools, just a small link in the footer. Feels like they don’t really want to draw attention to that.
25 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
Thank you for your feedback. We take responsible gambling very seriously and would like to clarify that player protection tools and support resources are available on our platform. These include access to account limits, self-exclusion options, and guidance for users who may need assistance.
The location and presentation of these tools may vary across pages or devices, but they are available and intended to be accessible to all users. We continuously review the user experience to improve visibility and ease of access.
We appreciate your comments, as they help us identify areas where we can improve further.
Kind regards,
Mystake Team
Email-only support on weekends
On Saturday night the live chat button just disappeared, only email left. Response came Monday. Weekend issues basically ignored.
20 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
Thank you for sharing your feedback. We would like to clarify that our Live Support is available 24/7, including weekends. We have not recorded any scheduled interruption of the live chat service during the period mentioned.
It is possible that the chat option was temporarily hidden due to browser settings, connection issues, ad blockers, device compatibility, or account-related factors rather than being unavailable from our side.
We always encourage users to refresh the page, clear cache, or try another browser/device if the chat icon does not appear. Our support team also remains reachable by email at all times.
We appreciate your comments and are always working to improve the user experience.
Kind regards,
Mystake Team
Support Ignored My Screenshots
I sent them clear screenshots of a game crash with my bet and balance, and they still replied asking for “more proof”. How much proof do you need? In the end they said they can’t compensate because they can’t reproduce it. Pointless.
20 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
We apologize for any inconvenience you experienced on our website. Kindly send us your username so our team can look into your case and determine what happened. We will work to resolve the matter promptly.
For additional support, you can also reach us at support@mystake.email.
Best regards,
Mystake Team
Faulty responsible gaming tools
Set a session limit but it didn’t kick me out when the time was up. Dangerous bug for something that important. Reported it, they shrugged.
20 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
We are sorry about your experience on our website. Could you please write us back with your username, so we will check what’s going on with your case? Be assured that your issue will be resolved as soon as possible.
Also, you can contact us at support@mystake.email for further inquiries.
Kind regards,
Mystake team
VIP rewards unstable
One week my VIP level gives certain cashback and perks, next week they’ve “updated the program” and my benefits are worse with no real explanation. Pretty demotivating to stay loyal anywhere when they move the goalposts.
20 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
We are sorry about your experience on our website. Could you please write us back with your username, so we will check what’s going on with your case? Be assured that your issue will be resolved as soon as possible. We need some specification from your side as your information does not meet the VIP offer on our platform.
Also, you can contact us at support@mystake.email for further inquiries.
Kind regards,
Mystake team
No reality checks
I played way longer than I planned. Some sites at least show a reminder you’ve been playing for an hour. Here, nothing. No nudge, no limit suggestion, just infinite spin. Not healthy, honestly, and they don’t seem to care.
20 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hey,
We are sorry to hear about your experience. However, Is there anything you want us to improve at Mystake? We appreciate your sincere opinion.
If you could specify your issue, we would be able to help you. In any case, contact our support team at support@mystake.email for further assistance.
Kind regards,
Mystake team
Avoid this site at all costs
Avoid this site at all costs. They are happy to take your money, but the games "freeze" as soon as you start winning. When I requested a payout, they ghosted me completely. This isn't a casino; it's a professional scam operation. You've been warned!
9 de abril de 2026
Opinião espontânea
Resposta da MyStake Casino
Hello,
We are sorry about your experience on our website. Could you please write us back with your username, so we will check what’s going on with your case? Be assured that your issue will be resolved as soon as possible.
Also, you can contact us at support@mystake.email for further inquiries.
Kind regards,
Mystake team
Sehr schönes Casino
Sehr schönes Casino, My Stake gute Slots, Promotion und Interfaz.. Empfehlenswert Die Verifizierung geht schnell, der Support steht rund um die Uhr zur Verfügung, Auszahlungen erfolgen sehr schnell und Sie erhalten immer eine schnelle Antwort, wenn Sie eine E-Mail an das VIP-Management schreiben.
14 de janeiro de 2026
Opinião espontânea
Brilliant website and offers great…
Brilliant website and offers great experience highly recommend
11 de janeiro de 2026
Opinião espontânea
Die beste oline casino platform
Die beste oline casino platform, sehr sehr seriös. Man hat hier sehr viel Spaß. 👍
7 de janeiro de 2026
Opinião espontânea
My Stake Lob
Ich spiele nun schon seit einigen Wochen bei my Stake.
Die Slotspiele machen mir Spass. Es sind tolle Erlebnisse.
Einfache Nutzung.
Keine technischen Probleme.
6 de janeiro de 2026
Opinião espontânea
Paye vite site confiance beaucoup de jeu
26 de dezembro de 2025
Opinião espontânea
Me encanta my stake muy buenos juegos…
Me encanta my stake muy buenos juegos la recomiendo siempre buena atención y pagos en el momento
25 de dezembro de 2025
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.