I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... Ver mais
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Leia as opiniões dos outros
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... Ver mais
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Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... Ver mais
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The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... Ver mais
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Informações sobre a empresa
Sobre myCigara
Escrito pela empresa
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Informações de contacto
GM House, Wilkinson Way, BB1 2EH, Blackburn, Reino Unido
- 01302 320871
- info@mycigara.com
- mycigara.com
4,1
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast reliable service.Was used all…
Fast reliable service.Was used all through lockdown no problems.Shop now open so shop local now.
23 de maio de 2021
Very good service
23 de maio de 2021
Mycigara gives the best service for any…
Mycigara gives the best service for any purchase
and staff in Loreburn Centre in Dumfries Clair , Josh and Lloyd
are so friendly and helpful i wouldn't shop anywhere else .
Thankyou from Avril Wells .
20 de maio de 2021
Easy to order
Easy to order. Free first class post
Speedy checkout. Ticks all boxes!
19 de maio de 2021
Excellent as always
Always an excellent service with my Cigara and great prices too
19 de maio de 2021
Always find the staff in my local shop…
Always find the staff in my local shop very friendly and helpful.
18 de maio de 2021
Good service.
17 de maio de 2021
Was happy with the flavours of vape and…
Was happy with the flavours of vape and service i received from MyCigara, couldn't fault it, the Cherry Menthol is excellent
17 de maio de 2021
Received order within a couple of days…
Received order within a couple of days with free postage! Great efficient service.
13 de maio de 2021
Resposta da myCigara
Dear Helen
Thank you for your feedback. We appreciate your insight as it helps us build a better customer experience.
We look forward to hearing from you again.
Easy to order and very quick delivery
13 de maio de 2021
Resposta da myCigara
Dear Joan
Thank you for taking the time to leave us a review. We are glad to hear that you have had a good experience with us.
Please do get in touch if you need any assistance and we will be more than happy to help.
Buying on line for months thru…
Buying on line for months thru lockdown. Cost a fortune! No offers. No points on account, but still charged £2 a month for my account with no points added!
11 de maio de 2021
Resposta da myCigara
Dear Lisa
Thank for your feedback.
I'm sorry to hear that you have not been happy with the MyCigara Membership during the lockdown period. We have contacted you via email regarding this with further info.
Please do let us know if we can assist you any further.
Kind Regards
Richard
MyCigara
Fantastic Service
Order Number - CIG27006
Ordered a device and coils on the 09/05. I received a call to advise me that the box has been damaged (could have easily sent it and blamed the damage being caused in transit) the person advised that unfortunately it was the last device they had in the colour I ordered however they had the same device in black which I agreed to. They apologised and as a gesture of goodwill advised they will add an e-liquid to my order. I received my order this morning and not only did they add a 10ml e-liquid they also added a 50ml e-liquid which I was delighted with. Will be using again due to their honesty, delivery speed and overall buying experience. Thanks.
11 de maio de 2021
Opinião espontânea
Resposta da myCigara
Dear Mr Wilson
Thank you for taking the time to leave us some feedback on your experience. We appreciate your insight as it helps us build a better customer experience.
Please do let us know if you need any further assistance and we will be more than happy to help.
Staff always friendly helpful and…
Staff always friendly helpful and efficient keep up the good work
11 de maio de 2021
Staff are the best of the best....
10 de maio de 2021
Quick delivery and good liquids
9 de maio de 2021
Great service very quick delivery…
Great service very quick delivery excellent products and cheapest on market thankyou
29 de março de 2021
Opinião espontânea
Great service as always
16 de fevereiro de 2021
Resposta da myCigara
Dear Tony
Thank you for taking the time to leave us a review. We look forward to hearing from you again.
The coil was burnt
4 de fevereiro de 2021
Resposta da myCigara
I'm sorry to hear your coil was burnt.
If you can contact us at info@mycigara.com with some further information, we will do our best to resolve this issue.
I look forward to hearing from you.
Resposta da myCigara
Dear Stephen
Thank you for taking the time to leave us a review. We appreciate your feedback.
Please do get in touch if you need any assistance.
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