It’s my second review but same as my first one really, first class customer service and although I have had back problems since 1998 the CloudTopper has really made a difference to how I sleep. 5 Star... Ver mais
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Lovely product especially with an extra deep bottom sheet. Had email conversations with Jamie, the founder, very easy to get along with. All in all a pleasant and productive experience.
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Website very easy to use and order from. Plus I had a question which was answered promptly by email. Our mattress is firm which now causing some muscular problems - but much improved now with the Cl... Ver mais
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Bought for my mother in law. She is over the moon and can't stop saying what a difference this has made to the comfort of her mattress. Quick delivery time too. Would definitely recommend.
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Informações sobre a empresa
Escrito pela empresa
At CloudTopper, we're on a mission to transform sleep across the UK. We believe that everyone deserves a great night’s rest, and we’re here to make it happen with thoughtfully designed, high-quality sleep solutions. Our flagship product, The CloudTopper, is one of the UK’s best-selling mattress topper, loved for its unparalleled comfort, pain relief and cloud-like support. Whether you’re upgrading an old mattress or simply looking to elevate your sleep experience, our products are crafted to help you wake up feeling refreshed and rejuvenated. At CloudTopper, we’re redefining sleep, one night at a time - because better sleep leads to better days. Join us on our mission to help the UK rest easier.
50% OFF & 100-night free trial
Free 2-3 day delivery
Get 50% OFF plus free and fast delivery after order confirmation
Informações de contacto
Chichester, Reino Unido
- hi@mycloudtopper.com
- mycloudtopper.com
4,6
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da CloudTopper
Hi Carrie,
Thanks so much for your kind words! We're delighted you were happy with both the delivery speed and the quality of your CloudTopper.
– The CloudTopper Team
Outstanding Product and Customer Service.
It’s my second review but same as my first one really, first class customer service and although I have had back problems since 1998 the CloudTopper has really made a difference to how I sleep. 5 Stars all the way CloudTopper.
27 de março de 2026
Resposta da CloudTopper
Thank you for taking the time to leave another review, it really means a lot to us! We're so pleased to hear the CloudTopper has made a positive difference to your sleep, especially with your back concerns. Your continued support is hugely appreciated.
– The CloudTopper Team
Lovely product especially with an extra…
Lovely product especially with an extra deep bottom sheet.
Had email conversations with Jamie, the founder, very easy to get along with.
All in all a pleasant and productive experience.
27 de março de 2026
Resposta da CloudTopper
Hi Andrew,
Thank you for your thoughtful review! We're so glad you love the product and found the extra deep sheet useful. It's great to hear you had a positive experience speaking with Jamie, he’ll be pleased to hear this!
– The CloudTopper Team
Made a huge difference to the way I'm…
Made a huge difference to the way I'm sleeping.
Really comfortable and beautifully made
31 de março de 2026
Resposta da CloudTopper
Hi Helen,
We're so happy to hear this has made such a difference to your sleep! Thank you for your kind words about the comfort and craftsmanship.
– The CloudTopper Team
Resposta da CloudTopper
Hi Joanna,
Thanks for your review! We're so pleased you're finding it cosy and cloud-like, just as it should be.
– The CloudTopper Team
I cannot understand how it has so many…
I cannot understand how it has so many 5 star reviews .it is not 10cm as advertised more like a winter duvet it has no substance so cannot possibly offer any support .when you see other products arrive in 4ft boxes then see how this arrived vacume packed into the size of a shoe box.how on earth am I to get it back in there to return and get my money back is the next challenge.reading other reviews getting money back is my next challenge.don't waste your money do go elseware .
12 de abril de 2026
Opinião espontânea
Resposta da CloudTopper
Hi Dave, Jamie here.
Thanks for taking the time to leave this review, and I'm sorry the CloudTopper didn't meet your expectations.
As per our email conversation, we need you to know that you don't have to return your item in it's original packaging if you're struggling to. You can use any box to securely package the topper for its return. The most important thing is to ensure it’s well-protected during transit.
We have a 100-night return policy that we uphold at all times, as we never want any customer to be dissatisfied with their CloudTopper item(s). The same applies to you here.
All we need is for you to return your item (using the free return label that we've sent you!) and we'll process your full refund, no questions asked.
Your satisfaction is our priority, and we hope to resolve this for you quickly. We haven't heard back from you since our email on Sunday (April 12th), but I hope to hear from you soon.
As for the depth of the CloudTopper, it's important to clarify that all of our products require 24-48hrs to 'air' and fully plump up once they are taken out of their packaging. This allows the products to return to their original shape.
Many thanks,
Jamie
Founder & Director @ CloudTopper
No issues at all
24 de março de 2026
Resposta da CloudTopper
Hi Barbara,
Thank you for your review! We're really pleased everything went smoothly.
– The CloudTopper Team
This product is really well made and…
This product is really well made and comfortable. I would recommend as addition to any bed
25 de março de 2026
Resposta da CloudTopper
Hi Beth,
Thank you for your recommendation! We're delighted you’re enjoying the comfort and quality of your CloudTopper.
– The CloudTopper Team
Costumer service great at dealing with…
Costumer service great at dealing with the problem we had with first topper and quickly rectified the problem
31 de março de 2026
Resposta da CloudTopper
Thank you for your understanding and for sharing your experience. We're glad we could resolve the issue quickly and that you're happy with the outcome.
– The CloudTopper Team
Amazing mattress topper.
24 de março de 2026
Resposta da CloudTopper
Hi Tomas,
Thank you for your review! We're so pleased you're loving your mattress topper.
– The CloudTopper Team
Resposta da CloudTopper
Hi Jan,
Thanks so much! We're delighted to hear you're finding it comfortable and enjoying the experience.
– The CloudTopper Team
Excellent topper
Excellent! Quick delivery well packaged and like sleeping on air! We have 4 beds and they all have cloud topper in varying sizes….
30 de março de 2026
Resposta da CloudTopper
Hi Sue & Jane,
Thank you for your amazing feedback! We're thrilled to hear you’ve chosen CloudTopper for all your beds. It means a lot to us that you love the comfort and quality.
– The CloudTopper Team
Pain-free sleep!
Arrived quickly, safely packaged and lived up to all the excellent online reviews.
13 de março de 2026
Opinião espontânea
Resposta da CloudTopper
Hi Yvette,
Thank you for your wonderful review! We're so pleased it lived up to expectations and is helping you enjoy more comfortable, pain-free sleep.
– The CloudTopper Team
Prompt delivery and kept informed of…
Prompt delivery and kept informed of progress of order and delivery date
30 de março de 2026
Resposta da CloudTopper
Hi Melanie,
Thanks for your feedback! We're glad you felt well-informed throughout the process and that your order arrived promptly.
– The CloudTopper Team
Very reliable and arrived promptly.
Very reliable and arrived promptly.
Well packaged and it inflated by itself!
I have enjoyed it for three weeks, it’s so comfy.
Also bought a blanket and again exactly as described.
Thanks.
20 de março de 2026
Opinião espontânea
Resposta da CloudTopper
Hi Valerie,
Thank you for your detailed review! We're so pleased everything arrived as expected and that you're enjoying both the topper and blanket. Your support means a lot to us.
– The CloudTopper Team
Easy to order
Easy to order, but it would have been 5 unfortunately, it has not been delivered on the day/date stated.
30 de março de 2026
Resposta da CloudTopper
Hi Paul,
Thank you for your feedback, we really appreciate it. We're glad you found the ordering process easy, but we're sorry for the delay with your delivery. We’ll take this on board to improve our service going forward.
– The CloudTopper Team
My order was very quickly despatched
My order was very quickly despatched, also wow it's truly beautiful to sleep on.
30 de março de 2026
Resposta da CloudTopper
Hi Cora,
Thank you for your kind words! We're so glad you were happy with the quick dispatch and that you're loving how it feels to sleep on.
– The CloudTopper Team
great quility great servicr
30 de março de 2026
Resposta da CloudTopper
Hi Yvonne,
Thank you for your review! We're delighted you’re happy with both the quality and service.
– The CloudTopper Team
Bought for my mother in law
Bought for my mother in law. She is over the moon and can't stop saying what a difference this has made to the comfort of her mattress. Quick delivery time too. Would definitely recommend.
30 de março de 2026
Resposta da CloudTopper
Hi Jane,
Thank you for your lovely review! We're so pleased to hear your mother-in-law is enjoying the comfort and that it’s made such a difference. We really appreciate your recommendation.
– The CloudTopper Team
Love it 💗🌟🌟🌟🌟🌟💗
30 de março de 2026
Resposta da CloudTopper
Hi Cheryl & Roy,
Thank you! We're so happy to hear you love it
– The CloudTopper Team
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