Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Ver mais
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Leia as opiniões dos outros
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Ver mais
A empresa respondeu
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Ver mais
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Informações de contacto
9 George Square, G2 1DY, Glasgow, Reino Unido
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,3
Excelente
436 opiniões
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Debt collection services
These days Debt collection services are polite, respectful, and ultimately much more usable. I’m very grateful for this.
16 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team polite and respectful.
Broken website and dishonest fees
Their payment system was a nightmare errors, glitches, and no confirmation that my payment went through. Suddenly, I received a random "payment identification number" with no explanation.
When I called customer service, the agent cut me off, put me on hold for 15 minutes, and then dropped the call. It took multiple attempts to finally settle this tiny amount, wasting my time and causing unnecessary stress.
13 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
We are sorry to hear you had issues with our website. We will raise this issue and your concern about being cut off, as well as the hold time for a complaint investigation, as this does not meet the service standards we hold ourselves to. We apologise for any inconvenience this caused.
Regarding fees, please note that at EPFS, we do not add any fees or interest to the balances we receive. Should a late payment fee be applicable, this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
Once the complaint investigation is complete, we will issue a letter with full details to the address we have registered against the account.
If we can do anything further, our complaints team can be contacted directly at complaints@myepfs.com.
Kind Regards
Genuine help
Genuinely wanted to help and went through my finances before we started anything to find viable options.
10 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for taking the time to provide this feedback - it is much appreciated.
Very good service that helps to support…
Very good service that helps to support me to make payments that I could afford and the advicer didn't make me feel bad for falling behind on my payments and told me all I need to know to keep up with them
10 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know that you found our team offered good service and were able to help. The feedback is appreciated.
Very professional
Very professional, polite, caring and empathetic. They checked to make sure you had enough to live on and payment plans are available. I didn’t need this as I paid the bill in full. Only missed one payment with Plusnet due to poor health. All sorted now.
It was a pleasure talking to them.
9 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know that you found our team to be professional, polite, caring and empathetic. The feedback is appreciated.
I received a message from the company…
I received a message from the company about a financial situation I have. The call handler was very professional and helpful. I explained the situation and she took my details. She said she would raise this with the company I am in dispute with and get back to me. I am very happy with how the call handler dealt with my problem
9 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for taking the time to provide a review. We are delighted to hear that you found our team to be professional and helpful.
Lovely understanding agent Julie was…
Lovely understanding agent Julie was wonderful help
6 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for providing the feedback for Julie. We will pass on this message, which is much appreciated.
If i miss payments.they make sure my…
If i miss payments.they make sure my bills are payed.and pay next month
4 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for the feedback. Much appreciated.
Very patient and understanding .
3 de junho de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for the feedback. Much appreciated.
The gentleman put me at ease and we…
The gentleman put me at ease and we sorted settlement out with ease and very polite
28 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
We are very pleased to know you were put at ease and the situation was sorted. Many thanks for taking the time to provide this feedback.
Had a very good talk …
Had a very good talk with ‘Julie’ who helped me to set up a fortnightly plan, she very very patient and helpful..as have been other people in their team . 🤗
23 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for the feedback - we will pass this onto Julie. Great to hear you've had a good experience with the team.
Plusnet
Your advisor was very helpful and willing to help with my situation,
15 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
We appreciate you taking the time to provide this feedback. We are glad to know our team were helpful.
Very keen to be help
Very keen to be help. But keep the communication going.
15 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for taking the time tp provide feedback. Much appreciated.
Nervous at first but talking to the guy…
Nervous at first but talking to the guy put me at ease thankyou all for understanding m.hawkins
13 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
We appreciate the feedback and are glad to hear our team could help.
Advisor very polite.
The advisor who spoke to me was quite helpful gentle and extremely respectful.
Thanks.
5 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for the feedback. It's good to hear you found our team helpful and respectful.
Excellent and professional services
1 de maio de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for sharing your experience, it's good to know you had a positive experience.
Considerate and compassionate
Considerate and compassionate. Addressed the issues logically and with great care. And arrived at a careful decision.
30 de abril de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for the feedback; we very much appreciate you taking the time to share your experience.
Charged a £15 fee on a £10 payment I…
Charged a £15 fee on a £10 payment I hadn't realised I'd missed.
24 de abril de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
At EPFS we add no fees or interest to the balances passed to us. Should a late payment fee be applicable this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
We can help gain information on why a fee was added by raising a query on your behalf with our client if you would like to raise a complaint, this can be done via our Complaints team if you can send them further details to complaints@myepfs.com.
If you would like us to assist raising the query, please send the complaints team your EPFS reference, number, please note, with contact via email they will in the first instance reply with some identification verification questions. Once ID&V is completed, they will ensure any enquiry is fully investigated and responded to.
Kind Regards
Very important specially if you have problems organising and phoning it's something I'm not really good at
Well firstly very understanding specifically about other bills that I might have, the lovely lady was concerned about other bills I have bless, she was really down to earth she came over really caring and asked me if I could pay theamount, if im ok and it's not leaving me penniless, a very nice lady.
Thank you yours faithfully
Mr s. Meloy
24 de abril de 2025
Opinião espontânea
Resposta da EP Financial Solutions
Thank you for your feedback. We are very pleased to hear you had a positive experience with our team member. Our priority is understanding every customers individual circumstances and establishing a solution that is affordable and sustainable.
Great friendly advice very helpful
Great friendly advice very helpful
24 de abril de 2025
Opinião espontânea
Resposta da EP Financial Solutions
We appreciate the feedback. It's pleasing to know you found our team friendly and helpful, this is always our aim.
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