MyIrelandBox Opiniões 

Resposta da MyIrelandBox

11/02/2026

Hi Nora,

Thank you for taking the time to share your feedback.

You signed up for a recurring 3 month plan, which automatically renews unless cancelled. This is outlined at checkout and again in the welcome email sent after sign up. I understand that this can sometimes be overlooked, and I can see that your subscription has now been fully cancelled and no further boxes will be sent.

There was a short period where a small number of shipments experienced delays. We communicated updates to members by email and in our Facebook community and adjusted our shipping process. Our February boxes shipped on time and are already arriving with members, and the same schedule is planned going forward.

Regarding the contents, we stand very proudly over the items included. We have received a very large number of recent five star reviews from members who have loved the surprises and the Irish makers featured. Of course every box will not suit every personal taste.

The sterling silver shamrock necklace, valued at over $70, was included as a complimentary gift specifically for customers who chose the recurring 3 month membership plan. Customers who selected the one time non renewing gift option did not receive this promotional gift, and both options were available at checkout.

We have been sending MyIrelandBoxes from Dingle since 2013 and we take great pride in the care, authenticity, and Irish craftsmanship included in every box. If you would ever like to discuss your experience directly, you are very welcome to contact me at help@myirelandbox.com.

Warm wishes from Dingle,
Katharine
Owner, MyIrelandBox

Resposta da MyIrelandBox

11/02/2026

Stephanie, thank you so much for taking the time to write this.

The shipping challenges were definitely stressful for our little team here in Dingle, but making sure every member received their MyIrelandBox was always our priority. Messages like yours remind us why we do what we do.

I am so happy to hear you are enjoying the surprises inside. That is exactly the feeling we hope each MyIrelandBox brings.

Thank you for being part of our MyIrelandBox family and for your kindness and encouragement.

Warm wishes from Dingle,
Katharine 💚

Resposta da MyIrelandBox

11/02/2026

Kat, this is such a lovely message to read. Your sister sounds like a very thoughtful person.

I’m so happy to hear that you enjoyed opening your first MyIrelandBox. We put a huge amount of time and care into choosing each piece and it means a lot when that comes across.

I love that you mentioned the recipe too. Those are always very close to my heart because they are such a simple way to bring a little bit of Ireland into everyday life.

It makes me smile hearing that you are already excited for the next one. That little feeling of waiting for it to arrive is something so many of our members talk about.

Thank you so much for taking the time to write this, and please do thank your sister from all of us here in Dingle.

Katharine 💚

Resposta da MyIrelandBox

11/02/2026

Pauline, this is so kind of you to say. Thank you.

I’m delighted you’re enjoying the boxes, but I have to admit it really means so much to hear that you love the booklet. I sit down and write those each month from the heart, usually imagining us all travelling around Ireland together, so to know that you feel transported makes me very happy.

Thank you for noticing the care that goes into it all. That encouragement keeps me going on the long days.

So grateful to have you with us.

Katharine 💚

Resposta da MyIrelandBox

11/02/2026

Hi Susan,

This is such a lovely way to describe it, thank you so much.

I love the thought of it feeling like a hug from Ireland. That is exactly the feeling I hope each MyIrelandBox brings when it arrives at someone’s door.

I’m especially touched that you enjoy the booklets. I always imagine us all travelling together when I’m writing them, so hearing that you feel right there in the landscapes and stories means the world to me.

Thank you for gifting this to yourself and for being part of our MyIrelandBox community.

Katharine 💚

Resposta da MyIrelandBox

6/02/2026

Hello Robert,

am very sorry to hear how stressful this experience has been for you and your sisters. January shipping was unfortunately impacted by unexpected U.S. customs queries on one of the items included in the gift boxes. These required additional documentation for some parcels, which caused delays beyond our control. We shared updates with members through our weekly Postcards from Ireland emails and our member Facebook group explaining the situation and the steps we were taking to resolve it.

I am relieved to hear that the January gift box has now safely arrived, although I completely understand that it was later than expected.

Regarding customer service, we do reply to all emails received at our help address. Have you checked your spam or junk folder for a reply? Had you emailed?
Without an order number or email address linked to your review, I am unable to locate your correspondence to investigate further. If you would like to contact us again directly with your order details, I would be very happy to personally review this for you and please note in your email to us that you have left this review. Our email address is help@myirelandbox.com.

I would also like to reassure readers that February boxes have already shipped significantly earlier than January as we worked quickly to prevent a repeat of those delays.

We have been sending Irish-made gifts worldwide since 2013 and customer care is extremely important to us. I am genuinely sorry this experience caused concern.

Warm regards,
Katharine
MyIrelandBox, County Kerry, Ireland

Resposta da MyIrelandBox

6/02/2026

Thank you so much for such a kind and thoughtful review. It means a huge amount to know the boxes help you stay connected to Ireland and bring back memories of your visit. I am delighted you are enjoying the stories and treasures and sharing them with your family and friends. We would love to welcome you back to Ireland again someday.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much, that is so lovely to read. I am delighted you are enjoying the surprises we design and create alongside Irish makers, and that they bring a little warmth from Ireland to you. How exciting that you are visiting in May. If your travels bring you to Dingle, please do look us up.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Susan, your message is truly beautiful to read. I am so touched that you enjoy the booklet journey and that it makes you feel as if you are travelling alongside us. I love that the bracelet completes your set and that you are using the diary to mark such a special year in your life. Ireland has a way of holding the heart, and I am honoured that we can help you stay connected to it. Thank you for being part of our community.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Hello Harry,
Thank you so much for your kind words, it really means a lot to our whole team. I am so glad everything was resolved and that you are both enjoying your MyIrelandBox journeys together. We truly appreciate your patience and support.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Jill, and I am so glad you asked about the pen. The writing on it is called Ogham, which is one of the oldest forms of writing in Ireland. The word on the pen is Solas, which means light.

We chose that word very carefully for the January box. In Ireland, January is traditionally a quiet, reflective time after Christmas when the days are still dark, and the idea of light symbolises hope, warmth, kindness, and gentle new beginnings for the year ahead.

It was our little message of joy and comfort from Ireland, and I am very touched that it is helping you in such a meaningful way.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Lynne, this is such a lovely message to read. I am delighted you enjoyed the experience from start to finish and that the surprises inside brought you joy when they arrived. It means a great deal to our whole team that you felt supported and reassured along the way. We would be honoured to send you many more MyIrelandBox journeys in the future.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Cheryl, your message is lovely to read. I am so happy you enjoy opening your MyIrelandBox each month and travelling through the stories, music, recipes, and journeys with us. It means a great deal to know the booklets and postcards help you stay connected to Ireland, especially having visited before. And I love that Ireland has found a place in your heart too. That is a very special thing, and we are so happy to have you as part of our community.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Jody, I am so happy to hear how much the January box meant to you. The message behind the Three Sisters diary and the joyful moments companion was very special to us as well, so it means a lot that it resonated with you.

I love that you mentioned the framed artwork too. That piece was extra special to create. It was a beautiful print that was carefully framed and wrapped by the gallery team in Cork, and it truly was a lovely collaboration between Dingle and Cork to bring that scene to life. We adored how it captures the feeling of standing inside a cosy Irish cottage while looking out toward the wild Atlantic beyond. We will work with that gallery again very soon ;).

We are working hard behind the scenes and are really looking forward to bringing treats back into the boxes - again, imminent! Thank you for being such a valued part of our MyIrelandBox community.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Lee Ann, this is such a heartfelt message to read. So nice on this Friday morning to read here in Dingle.
It means so much to know you feel the care and thought that goes into each MyIrelandBox, from us and from the Irish makers to the wrapping and storytelling. I am especially glad we were able to sort the delivery issue for you and that the box that arrived became your favourite. Bringing moments of joy and connection to Ireland is exactly why we do this, and we are so grateful to have you as part of our community.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Karen, I loved reading this. It means so much that after more than two years you still feel that excitement opening your MyIrelandBox. I wonder have you ever travelled down here to Dingle during your visits to Ireland?

You are so right about many pieces being created especially for MyIrelandBox. That is becoming even more special heading into 2026. Throughout 2025 we worked very closely with many Irish makers designing and developing new surprises together, and those pieces are now arriving with our packing team. They are beautiful quality and full of meaning. So much thought, time and care goes into creating them and it is lovely to see everything coming together.

Thank you for being such a valued part of our community and for sharing your love of Ireland with us.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Jean, this is so lovely to read. I am so happy the boxes have become part of your everyday life and that the pieces bring little reminders of Ireland into your home. The connections you mentioned are one of the most special parts of MyIrelandBox for me as well, introducing members to Irish makers, stories, and traditions that might otherwise never cross paths. It is also wonderful seeing friendships and support grow between members within our community, especially through the Facebook group where people share stories, recipes, and encouragement with one another.

I am also very glad we were able to resolve the November issue for you. We treasure you as a member and thank you for being with us for almost a year. We put a great deal of thought into what we include and always hope each surprise is something you will use, enjoy, and hold onto for years to come.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

Thank you so much Carol, I smiled the whole way through reading your message. I love that MyIrelandBox has helped you explore your Irish ancestry and feel part of the community that has grown around it. Hearing that the booklets, videos, recipes, and surprises help you reconnect with Ireland after your visits is so special to me.

It is lovely knowing the boxes bring that sense of Ireland into your home for you and your family each month. We put so much care into working with Irish makers and creating the journeys in the booklet, so hearing that they bring you joy means everything to our whole team.

Thank you for being such a wonderful part of our community and for taking the time to share this with us.

Grá mór,
Katharine

Resposta da MyIrelandBox

6/02/2026

I am very sorry to read this and to hear that you feel let down. Not receiving boxes is upsetting and I completely understand why you would feel frustrated, especially if one of those boxes was the reason you joined.

Without an order name or email linked to this review, I am unable to locate your account to investigate what happened. We would never ignore missing deliveries and we always work to resolve them when they occur, whether that means replacement or refund depending on the situation.

If you are willing to contact our support team at help@myirelandbox.com with your details, I will personally ask that your case is reviewed as quickly as possible.

We have been sending Irish made gifts worldwide since 2013 and take care of our members very seriously. I am sorry this has been your experience and I would like the opportunity to look into it properly for you.

Katharine
MyIrelandBox

Resposta da MyIrelandBox

6/02/2026

Thank you so much Kathleen, this is such a lovely message to read. I am so happy the stories help you feel close to your father’s Irish roots and that you enjoy sharing the surprises with your family. How special that you gifted boxes to your sisters for their birthdays. That must have been such a lovely surprise for them.

It is wonderful to hear that the pieces for the home and the recipes help bring Ireland into your everyday life. We love creating those moments of connection and discovery for our members each month. I am so glad you are part of our community and sharing the journey with us.

Grá mór,
Katharine