My partner is paying off 5K for an animal studies course that isn’t going to do anything for him career wise. This company is a complete rip off - these courses are not VET (vocational education) appr... Ver mais
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Leia as opiniões dos outros
Tom made the enrolment process so easy with his knowledge of his job, friendly manner and patience. Abby (tutor) is super friendly and guided me through the dashboard, outlining course structure clea... Ver mais
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Wow the excitement for officially now being enrolled into a course I'm beyond excited to complete is an overload. Huge thank you to Kyle who made the process extremely easy and making it all happen i... Ver mais
Absolute best thing I've done in a long time. 37 years since I last studied. Amazing how much this sharpened my mind again. Thankyou to everyone that marked my work, especially Marie. Your comments w... Ver mais
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Escrito pela empresa
Learning Online is an education provider in the short course space. Get accredited with Learning Online in Animal Care, Beauty Therapy, Business, Agriculture and SO much more! Learning Online provides for students all across Australia. There is no requirements, we have a course for everyone and our friendly support team can help YOU learn at YOUR pace! Inquire TODAY!
Informações de contacto
Level 8, 11 Queens road, Melbourne, 3004, Melbourne, Austrália
- 1300734508
- support@mylearningonline.com.au
- mylearningonline.com.au
4,3
Excelente
987 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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An easy to follow guide to achieve your…
An easy to follow guide to achieve your goals at a pace you control
13 de abril de 2026
Opinião espontânea
Resposta da Learning Online
Thank you so much for taking the time to share your feedback. It is awesome to hear that you found the guide easy to follow and that you enjoyed being able to progress at your own pace.
It is always rewarding to know that our resources are helping students achieve their goals effectively. We wish you the very best as you continue with your studies and reach out if you need anything at all. Our helpsite is avaialble 24/7 :)
A very professional on-line course
A great course, all the staff and employees from day one were very helpful and provided excellent guidance and tuition throughout the course. My personal skills in photography have grown, not only behind the camera but also in post-production, the greatest achievement is learning again to develop my skills and making my images shine, thank you.
10 de março de 2026
Opinião espontânea
Resposta da Learning Online
Thank you so much for taking the time to share your experience. It’s great to hear that you enjoyed the course and felt supported by the team throughout your studies.
We’re especially pleased to hear how much your photography skills have developed, both behind the camera and in post-production. Hearing that the course has helped you rediscover your creativity and confidence with your images really means a lot.
Wishing you all the best as you continue developing your photography and creating work you’re proud of.
Tom made the enrolment process so easy…
Tom made the enrolment process so easy with his knowledge of his job, friendly manner and patience.
Abby (tutor) is super friendly and guided me through the dashboard, outlining course structure clearly and simply
24 de fevereiro de 2026
Opinião espontânea
Resposta da Learning Online
Thank you for sharing your experience. We’re really pleased to hear that the enrolment process felt smooth and straightforward, and that Tom’s knowledge and friendly approach made a positive difference.
It’s also great to know that your tutor was able to guide you through the dashboard and clearly explain the course structure. Starting a course with that kind of support can make all the difference.
We appreciate you taking the time to leave such kind feedback and wish you every success with your studies.
Very helpful
Very helpful, friendly staff. Explained everything I needed to know from the first phone call. Questions I had were answered straight away.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Learning Online
Thank you for your kind feedback. We’re really glad to hear that our team were able to support you from the very first call and make sure all your questions were answered clearly.
Providing friendly, helpful guidance at the start of the journey is really important to us, so it’s great to know you had such a positive experience.
Wishing you all the best as you continue with your course.
A good company to deal with
Final Update: 13/2/26
Since my initial feedback on here, Jacob from the Student Services Team has been wonderful in assisting me with my concerns. He has followed up on everything he said he would and investigated why my emails were not being received. It has been a much better experience dealing with Learning Online and working through these issues to resolve them.
Further Update: 10/2/26
After receiving a response from Jacob, a customer service officer from the Student Services Team, I am happy to report back that Learning Online is working with me to resolve the issues I have had including reviewing why my emails haven't been going through and providing me with further resources. Hopefully we will get everything sorted now.
Response to Update 10/2/26 - Do you communicate internally with each other? It doesn't appear that you do. It is interesting that you claim you have not received my emails, yet, I have finally received a response from one of your Student Services Team - after I have sent numerous emails. Hopefully, I will be able to sort out what is going on.
Not a good company to deal with. Very friendly and supportive when signing you up (for obvious reasons) but if you want to find out further information it is difficult to get in contact with them. They don't manage the payment processes, so you have to contact a second company if you have any issues. And trying to contact someone to find out why my login details don't work is like trying to get blood out of stone (I'd probably have more success with this though). If you don't have issues, I am sure you will have a better experience. Just be warned, if you do have issues/troubles, trying to contact them will be impossible unless your query fits within their square box of 'FAQs'.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Learning Online
Thank you for working with us, Dianne, on this matter. We hope to have this 100% resolved for you as soon as possible. We appreciate you taking the time to provide feedback and for working with us to improve what we do and how we do it. We are growing and learning just like you, and we appreciate your patience here. Glad Jacob is helping you!
Update: Hi there, we haven’t heard back from you yet. We’d love the opportunity to locate you in our system and resolve this for you. Please reach out via the email address below.
Reply:
Thank you for taking the time to share your feedback, Dianne. We’re sorry to hear that your experience has been frustrating, particularly when trying to get assistance with access and payment-related queries.
We’d like to clarify that our support team is available six days a week, Monday to Saturday. Students can contact us via multiple options through our help site, and any enquiry submitted there is received by a member of our team, even if it is submitted under the wrong category. We also offer phone support during these same days for students who prefer to speak with someone directly. We are sorry if we missed that during your initial Welcome Call.
We take concerns about accessibility and responsiveness seriously, and I would genuinely appreciate the opportunity to better understand what went wrong in your case and see how we can assist. We cannot find you in our system so if you can Please email management@learningonlinegroup.com
with your name, course details, and a brief summary of the issues you experienced so I can review this further.
Friendly, efficient and timely
Feedback from assignments were timely and very well presented
3 de fevereiro de 2026
Opinião espontânea
Resposta da Learning Online
Thank you for your kind feedback. We’re pleased to hear you found the team friendly, efficient, and timely, and that the assignment feedback was clear and helpful. We appreciate you taking the time to share your experience and wish you all the best with your studies.
It was very interesting and very easy to do as my background of growing up was on a dairy farm where you used a lot of chemicals. I started doing this horticulture course on the 25/07/2023.
It was very interesting and very easy to complete especially for the people who are interested doing a course. The people who should do it is the people looking at doing gardening at home as I found it much better to deal with things in my own garden to date.
27 de janeiro de 2026
Opinião espontânea
Resposta da Learning Online
Thank you for sharing your experience and for the positive feedback. We’re pleased to hear you found the course interesting and easy to complete, and that it has been practical and useful for your own gardening. It’s great to know your background helped you get even more value from the learning. We appreciate you taking the time to leave a review and wish you all the best going forward.
Awful communication, ignored.
I made an enquiry about the advanced horse care course and received an email from “Tom from My Learning Online.”
I requested email or text communication as calling doesn’t work for me. Despite this request, I received multiple calls from them.
After Tom acknowledged my request after 3 or 4 call attempts, I was told I could send an email or text his number. I made my enquiry over email immediately after being told this information, however I never received any help, I was completely ignored. I then asked a question through text on the 14th of January and also got completely ignored.
I’ve lost a lot of trust in this company and feel the unprofessionalism is a big deterrent in my personal experience. Am I crazy for expecting a response within 11+ days?
12 de janeiro de 2026
Opinião espontânea
Resposta da Learning Online
Update: Hi There we have not heard from you, we would love the opportunity to rectify this for you.
Reply:
Thanks for taking the time to share your experience — we’re sorry to hear about the frustration this caused. We understand your concerns around communication and response time, and you’re absolutely right to expect a timely reply.
So we can investigate this further and ensure your communication preferences are respected, please contact us at management@learningonlinegroup.com with your name and contact details. We’d appreciate the opportunity to review the situation and assist you directly.
Aweful
Subject
Formal Request for Refund – Misleading Course Representation (My Learning Online)
Dear My Learning Online Support Team,
I am writing to formally request a full refund for the course I purchased through My Learning Online, titled [Course Name], which I enrolled in on [date].
At the time of enrolment, the course was marketed and presented in a way that led me to reasonably believe it would provide qualifications suitable for use within the Australian workforce, including meeting employment or job-related requirements. I enrolled and paid a significant amount specifically for this purpose.
I have since discovered that the course is not nationally recognised, is not accredited under the Australian Qualifications Framework (AQF), and cannot be used to meet employment requirements, licensing, or recognised career pathways in Australia. This information was not made sufficiently clear prior to purchase, and the overall presentation of the course created a reasonable impression that it would be suitable for employment purposes.
Under the Australian Consumer Law, services must be:
Fit for the purpose made known to the supplier, and
Not sold through misleading or deceptive conduct, including representations about outcomes, suitability, or employment use.
Given that this course cannot be used for the purpose for which it was purchased and promoted, I believe the service was not fit for purpose and was sold through misleading conduct. Any disclaimers in fine print do not override consumer protections under Australian law.
I am therefore requesting a full refund of all fees paid.
Please confirm in writing within 14 days how this refund will be processed. If this matter cannot be resolved directly, I will escalate the issue to Consumer Affairs / Fair Trading and lodge a formal complaint under Australian Consumer Law.
I hope we can resolve this promptly and amicably.
Kind regards,
Joshua Hall
21 de janeiro de 2025
Opinião espontânea
Resposta da Learning Online
Update:
Hi Josh, we have not heard from you, we would love the opportunity to rectify this for you.
Reply:
Hi Joshua, thank you for your feedback. We’re sorry to hear about your experience. We are a private education provider, and many of our students achieve great success through further study or by completing our courses. We would like the opportunity to properly investigate the call for you. Please email management@learningonlinegroup.com
with your enrolment details so we can assist further.
This is the worst online learning…
I found this online learning experience extremely disappointing. Despite paying the full course fee, my access was revoked due to time limitations that were not clearly communicated beforehand. Greater transparency would have prevented this issue. Based on my experience, I would not recommend this cour
19 de janeiro de 2026
Opinião espontânea
Resposta da Learning Online
Hi Stacher, we understand your frustration regarding the outcome of your course extension request. Our courses are offered with a 12-month duration, with a possible grace period of up to two years depending on individual circumstances. As your request was made four years after your course end date, the extension was unfortunately unable to be approved. If you’d like to reach out to us at management@learningonlinegroup.com
, we’re happy to review your situation further and explore any possible course options so you don’t feel your investment was wasted.
I enjoyed this course
I enjoyed this course, it was easy to follow and move through the units and assignments. The support team were amazing and gave helpful feedback.
20 de dezembro de 2025
Opinião espontânea
Resposta da Learning Online
Thank you for your kind feedback and 5-star review. We’re so pleased to hear you enjoyed the course and found the content easy to follow. It’s great to know our support team and their feedback made a positive difference to your learning experience. We wish you all the best moving forward.
You should be ashamed of yourselves
You should be ashamed of yourselves. Anyone who works here should hang their head in shame and go to bed and wake up each and every morning embarrassed they work for such a dishonest and predatory company.
18 de dezembro de 2025
Opinião espontânea
Resposta da Learning Online
Hi there, we’re sorry to hear how strongly you feel and appreciate you taking the time to share your concerns. We take feedback seriously and are committed to operating with transparency and integrity. If you’re open to discussing your experience further so we can look into it properly, please contact us directly at management@learningonlinegroup.com
Just an expensive piece of paper
My partner is paying off 5K for an animal studies course that isn’t going to do anything for him career wise. This company is a complete rip off - these courses are not VET (vocational education) approved. All you get is a ridiculously expensive piece of paper. We feel so stupid for going ahead with them- seriously don’t bother. Industries do not recognise these “qualifications”. GO TO TAFE OR OTHER VET APPROVED RTO’S!!!
1 de março de 2025
Opinião espontânea
Resposta da Learning Online
Hi there, thanks for taking the time to share your feedback. We’re sorry to hear about your experience. Our courses are non-government accredited and are designed as a pathway for students to explore an industry, build practical skills, and gain experience. Many of our students go on to secure jobs in non-government accredited fields, build their experience, and continue into further study or career development. If you’d like to discuss this further so we can look into your partner’s account, please email us at management@learningonlinegroup.com
Only the beginning.
The layout structure for the learning platform was very organised and made the learning experience enjoyable. Feedback from assignment submissions was very well received and gave me things to think about and pointed myself in the right direction of what I need to be learning to advance animal welfare knowledge. This course has given me the tools to start an animal welfare journey. Moving forward, more reading on Animal welfare, through books is something I will be doing definitely be doing to gain further knowledge on all animals.
21 de outubro de 2025
Opinião espontânea
Resposta da Learning Online
Thanks so much for sharing your experience. We’re really glad to hear the platform structure, feedback, and learning journey have been helpful in building your animal welfare knowledge. It’s great to see the course giving you a strong foundation and confidence to continue learning. Wishing you all the best as you move forward on your animal welfare journey.
Both Oisin and Sarah where very nice…
Both Oisin and Sarah where very nice people, they helped me out a tonne and didn’t muck around when it came to getting to the point, phenomenal staff🙏🙏🙏
10 de outubro de 2025
Opinião espontânea
Resposta da Learning Online
Thanks so much for your kind words! We’re thrilled to hear our staff were able to help you out so efficiently. We’ll be sure to pass along your feedback to them — they’ll really appreciate it!
Tutor Review for Vet Nurses
I have absolutely loved having full access to my course 24/7. The tutors definitely know what they are talking about and they are very invested in our growth and Learning. The tutors are extremely supportive. The only thing that I think could possible need improving is that some of the topics in the modules need a little bit more care when writing them because there are a few spelling mistakes but thats pretty much it
15 de setembro de 2025
Opinião espontânea
Resposta da Learning Online
Thank you for your thoughtful review! We’re so glad to hear you’re loving the 24/7 access and finding our tutors supportive and invested in your learning. We really appreciate your feedback about the spelling errors — we’ll make sure this is passed on to our content team for improvement. Wishing you continued success with your course!
Thankyou Charlotte!
Charlotte helped me set up my online learning and made the process simple and exciting! I felt genuinely supported throughout the whole process. Charlotte went above and beyond for me and I can tell she's very passionate about helping people achieve their goals, her customer service is second to none.
Online Learning have great discounts and reliable payment plans for anyone looking to move up in their field or if you're looking to change your career completely. Online Learning is very affordable and one of the best online learning spaces I've come across so far. They have people helping you throughout the whole process so you can always reach out if you feel confused so you never feel stuck or alone.
Thankyou so much Charlotte for helping me achieve my dreams and thankyou for your enthusiasm and passion, I felt comfortable and you made me feel more confident about my future endeavours. I enjoyed chatting with you :)
26 de agosto de 2025
Opinião espontânea
Resposta da Learning Online
Thank you so much for your kind words! We’re thrilled to hear Charlotte made your enrolment process simple and exciting, and that you felt genuinely supported throughout. We’ll be sure to pass your feedback on to her — she’ll be delighted to know she had such a positive impact.
Our support team is here 6 days per week to help you at any time, so please don’t hesitate to reach out for all your support needs via our Student Help Site. We’re excited to see where your studies take you and are here to support you every step of the way!
Learning Online should be shut down
Learning Online should be shut down. My autistic child was pressured and tricked into a so-called “enrolment” over the phone with no written contract, no paperwork, nothing in writing at all for a course costing more than $3000.
To make matters worse, they funneled the payment through Payright finance, which means we are now locked into debt for something my child never properly agreed to. This setup is deliberately designed to avoid regulation and accountability totally unregulated, totally unfair, and completely unethical.
Learning Online has preyed on a vulnerable young person with autism and left our family in financial and emotional distress. This is not education, it’s exploitation.
I have already reported this to the ACCC (Australian Competition & Consumer Commission), AFCA (Australian Financial Complaints Authority), and every consumer protection body I can. I strongly urge anyone considering this company to stay far away their practices are misleading, predatory, and cruel.
22 de agosto de 2025
Opinião espontânea
Resposta da Learning Online
Additional: We’re still awaiting a response—if you genuinely need assistance, please don’t hesitate to reach out
Hi, we’re sorry to hear about your situation. You are welcome to use our complaints form on our Help Site to raise these concerns. We take matters like this very seriously and will conduct a full investigation once we receive your name, your son’s name, and further details regarding the account.
You are, of course, welcome to seek support from third-party providers, but we would appreciate the opportunity to investigate this fully and work towards resolving the situation ourselves.
We are here to help and want to assure you that we will take a fair and legal approach to your complaint. Please email us at mytutor@mylearningonline.co
Lack of transparency and zero duty of care
Shady practices, no written contract, no transparency - Learning Online rely on glowing Trustpilot reviews, but our experience was the opposite. No contract or terms were ever provided just marketing emails and a high-pressure phone call (to someone with a disability) that they now claim is the “enrolment contract.” When asked to produce paperwork, they couldn’t. Instead, we got evasive replies from different “managers” all using the same email account.
If a business can’t provide a simple copy of a signed contract, what does that tell you? Be extremely careful before handing over your money.
22 de agosto de 2025
Opinião espontânea
Resposta da Learning Online
Thank you for sharing your feedback. We’re sorry to hear you feel this way, and we would like to clarify a few points you have raised.
Our records, including enrolment calls with course consultants, confirm that all key aspects of the course, enrolment, and payment process were clearly explained and agreed to at the time. Payment agreements are arranged directly between students and our payment plan provider, and these are confirmed and signed during the enrolment process. The payment structure and full terms and conditions are always outlined and agreed to at that stage.
It is also important to note that coursework has already been accessed, with one module fully completed and 40% progress made through the next module, which is a great achievement. This demonstrates active participation in the program.
We acknowledge your concern about documentation. While we do not issue separate paper contracts, the enrolment process and agreements are confirmed and recorded during the enrolment call with the consultant, which serves as the binding agreement. Copies of relevant information regarding your payment plan and agreement can always be accessed through your payment plan provider.
As per our previous correspondence, we stand by our processes and ask that all online feedback remains fair and honest, and does not cross into defamation, which may unfairly tarnish our reputation as a company. We also note that we simply cannot cancel an enrolment five months into a twelve-month course, particularly where significant progress has already been made.
We remain committed to providing transparency, clear communication, and value to all students.
Easy sign up
Nicholas Medland was very helpful and infomative looking forward to the learning now.
Thanks for the easy sign up
12 de agosto de 2025
Opinião espontânea
Resposta da Learning Online
Thank you for your review! We’re so pleased to hear Nicholas was able to support you through the sign-up process. We look forward to seeing you enjoy your learning journey, and remember our support team is available 6 days a week if you need any help along the way. Jacob
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