MYOB Opiniões 

I am extremely disappointed with MYOB’s customer service after being a loyal customer for around 10 years and having multiple accounts with them.

I simply needed to reactivate an account that was cancelled only a few days ago — a task that should have taken minutes. Instead, I spent 3.5 hours on the phone yesterday and another 1.5 hours the day before being transferred from one department to another over and over again and still I’m on the phone now to solve a very simple matter.

I was transferred multiple times to the sales department, only to be told they handle new customers and could not help me. Every single department kept saying, “We need to transfer you to another team,” and not even one person took responsibility or actually solved the problem.

To make things even worse, we previously cancelled one of our MYOB accounts about 4 years ago, yet MYOB failed to actually cancel it and continued charging us $165 every single month for an account that has not been used in over 4 years. Despite this being clearly their mistake, they refuse to take responsibility or refund the money they wrongly charged us.

It is unbelievable that a company of this size cannot handle such simple issues efficiently. The lack of communication, accountability, and customer care is honestly ridiculous. It feels like nobody wants to spend even five minutes helping a long-term customer.

After this experience, I will seriously start looking at moving all of my accounts to another accounting software provider that actually values customer service and respects customers’ time.

Very disappointing experience from a company I trusted for many years.

MYOB
A total disaster area
Constant Malfunctions
Pathetic Customer service
Complete waste of your life
Dont Pay for a nightmare

I've been using MYOB for over 20 years with several businesses and business support has generally been good but this year has declined significantly. I was hung up on twice at support before I even got through to a person as they were too busy to answer. Wait time today has been over 45 minutes and even then he has a child talking in the back ground in India so was hard to hear the person talking.
I know most work from home there but surely business etiqette should be respected.
Took 20 minutes just to verify the business name and then was on hold off and on for another 20 minutes to look at my query. I asked for a manager but was told I couldn't speak to one.

I asked to cancel my account before trial finished. They ignored my request. After I was charged, I contacted them via email, phone, liveChat (AI), liveChat (Person).
Despite promising a refund, nothing happened. I have not used a single feature of their service and they ignore (yet receive) my emails. I am tired of wasting time to get my money back.

They offer 14 day free trial, but if you want to cancel, you need to call a number "not international, it's in Australia, not sure as it's not specific" and explain why. This most likely will cost you more in fees than canceling the credit card, giving it to them,

I have been using MYOB AccountEdge for years. A fantastic program. Because this is now discontinued I had to switch to AccoutRight. I spoke to a representative who gave me a price of $15.00 per month until 2027. Out of nowhere the account jumped to $150 per month. I complained and got a message that the new billing was correct. How when I had an agreement baffles. me. I have tried to call but find the wait time insane. I am sure I could function on one of the lesser programs if a representative could suggest the right one or work out a timeline to terminate the service after the year end. I no longer have a business that can afford this excessive fee for a basic use situation. I have left messages via the website but am waiting for a an answer that isn't just "we did not make a mistake" the bill is $150.00 per month.

HAVE BEEN A CUSTOMER FOR MORE THAN 8 YEARS. ALL OF A SUDDEN I LOGIN, ALL MY DATA IS NOT ACCESSIBLE. CALLED OVER 20 TIMES, ON HOLD FOR GOD KNOWS HOW LONG. 100 ESCALATIONS, DO NOT EVEN GIVE YOU SOMEONE WHO CAN DEAL WITH IT FROM BEGINNING TO END. NO FOLLOW UP, NO CARE WHATSOEVER. DESPICABLE COMPANY THAT LITERALLY HATES THEIR CUSTOMERS.

THEY JUST REPLIED TO THIS ON TRUST PILOT ASKING ME TO EMAIL THEM ON ANOTHER DUMB EMAIL. HAVE ZERO FAITH THEY WILL HELP AS THEY HATE THEIR CUSTOMERS

this product is very very useless
would have given zero stars if was an option
usless backup
usless billing
programers have obviously never been in business
never processed payroll
never submitted a BAS Statement
never work in the real world

There is no support. Even paying for support they dont reply.

Customer service is non existent. No communication from the company with customers around fundamental changes to billing etc - shares customer information with third party suppliers without notification and won't respond to complaints.

I cancelled my account with this company over a month ago, yet I’m still receiving invoices and reminders that I’m about to be charged via direct debit. And before MYOB replies and says their standard response that there’s a “billing issue” being worked on, how does that explain reviews from two months ago describing the exact same problem? This doesn’t look like a one-off.

If you think cancelling was unnecessarily difficult, especially over the phone, their app support is even worse. Responses take around 24 hours, and after the first reply, they often just stop responding altogether. You’re left chasing them with no resolution.

I’ve repeatedly requested account closure with no reply, which raises serious concerns about their processes and leaves me having to seek further and formal advice, as laws are cracking down on this kind of behaviour from companies now.

Downgrading our MYOB contract to a single user has been an appalling experience. MYOB updated their terms and conditions without sending them to a director for approval or signature, instead issuing them to a former employee who left our business over five years ago. Despite this being clearly inappropriate, MYOB is now relying on that process to justify its position. The lack of governance, accountability, and basic contract hygiene is staggering. For a company handling financial systems, this level of carelessness is unacceptable. We’ve lost trust entirely. We are moving to Xero and Unleashed for their transparent contracts, modern integrations, and far stronger inventory and reporting capability.

Stay away from them. Difficult to deal with, clunky software, limited API features, and near impossible to talk to them if you have an issue. MY CC declined once and they automatically charged an extra $10 instead of just retrying. All about money, zero care for customers. We now use Xero. Way better in all regards

Don't be tempted to get this software. Yes, it is cheaper. BUT, the total cost of ownership is so much higher!
UI is very poor in many areas. Key functionality is lacking in areas that are not immediately obvious. When it goes wrong, you spend hours on slow chat, only to receive instructions that are not compatible with your version.
AVOID!

Signed up for a "free" 14-day trial, called & cancelled ONE DAY after signing up, they have since charged my credit card & informed me I am unable to be refunded as I needed to provide 10 business days' notice before the next charge date. No such thing as a free trial then. The software itself is also absolute garbage

Took about 3 months to cancel my membership.

The website doesn't have a cancel subscription button like a normal online software would have, the only option is to call - extremely odd for a software that doesn't involve any real people to work.

Currently living overseas I could not call, so sent them a support request and no response whatsoever for 3 months (multiple emails sent by my end).

The only way I could cancel was to speak directly with my bank and block their future transactions. The bank also refunded the months charged since my first cancellation email.

tried to cancel free trial day before due for renewal- never used the software-
told on easter weekend about renewal- closed all of easter- hence day before.

Waited 40 minutes- guys said he couldn't cancel and put me on hold and "accidentally "hung up on me.

Called back - waited the 30 minutes again - was advised it would be cancelled- asked for a case number 0295840 as it seems like this company is incompetent.

Charged next day.
Called back- waited 40 minutes- told that billing will call me in 4 days (monday) Today is monday.

Called back - waited 30 minutes - told that the account still has not been cancelled so can't transfer me to billing- sat on hold 50 mins - gave up and put in an ACCC complaint instead.

I'm done with you dodgy ahles.

Don't bother commenting- go fix it.
To everyone else here go complain to the ACCC

This software wasn't a fit for us and we had some issues dealing with MYOBs customer service - in the end they did fix things in good faith and are making genuine attempts to improve the software.

I wish them luck in doing this as accounting software is very important and MYOB needs to be a strong competitor for Xero.

To cancel you must call, you get put on hold for a looong time before an automated voice claims an agent will contact your number, which they don't. Day 3 of trying to cancel my plan...

Deceptive company culture. Takes a month and half to respond and refuses to cancel subscriptions.
Stay away to avoid being ripped off!!!