My Pet Frame Opiniões 

1451
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

slechte communicatie met dit bedrijf, ik heb 2 weken op een antwoord moeten wachten en het probleem is niet opgelost. Besteld en binnen 24 uur kreeg ik een voorbeeld van wat ze gemaakt hebben, dit was... Ver mais

Classificada 2 em 5 estrelas

Caught in a trap no turning back. Wow such beautiful pics.what you get is totally different to the so called download you receive,I complaineld got same pic different size,complained again smaller pi... Ver mais

Classificada 5 em 5 estrelas

Absolutely love our new pictures of our girls. My Pet Frame were amazing. Proofs came through quickly, followed by a speedy delivery. Unfortunately our frames arrived damaged but I had a reply from th... Ver mais

Classificada 5 em 5 estrelas

I bought this as a gift for my parents of their Great Dane, it captured her character perfectly and was exactly what I had hoped it would be. The preview was very quick (but did go into my spam email... Ver mais

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3,5

Aceitável

TrustScore: 3.5 em 5

1 mil opiniões

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3,5

Todas as opiniões

(1451)

38 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Ik heb al 2x hier besteld

Ik heb al 2x hier besteld. Het is echt mooi en goed verpakt. Foto's worden keurig naar gemaakt. Als jé notes maakt. Dan ze er goed naar. De acties en kortingen zijn ook fijn. Over beiden portretten ben ik tevreden.

25 de julho de 2025
Classificada 5 em 5 estrelas

Watercolour framed print …. Awesome!!

Ordered the watercolour 50x70 framed version of our beautiful, very much missed Labrador Ralphy who left us at the end of last year! And OMG it is amazing, the image is exactly him, was so easy to upload the photo I wanted and at my request they even removed the Xmas bow tie he was wearing and you would never know!
Delivery was quick after being sent the proof within 24hrs to accept! I also got a free downloadable image which can be used as a phone wallpaper which is great.
I ordered with a 25% off code for Father’s Day but to be honest I would have paid the full price it is well worth it!
If you are thinking of buying one of these, do it! You will not be disappointed, and it can take pride of place on your wall just like mine!
Thankyou MyPetFrame 😊👍🏻👌🏻

12 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing art work

The process, from start to finish was so simple.
These guys are really good for their communication.
I will be honest. When I received the digital proof work, I cried. The picture was of my cocker spaniel that had only recently passed. It was amazing how realistic the art work was of her. She now takes pride of place in my lounge. It is so good, I'm already thinking of other photos to send.
Well done guys, 10/10 I will be back 👍

11 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

14 mei bestelling gedaan

14 mei bestelling gedaan, na enige tijd nog niks gehad. Mail gestuurd, wat blijkt...ik stond plots op zwarte lijst, door technische fout bij hen. Direct antwoord gehad..met spoed gaan ze alles oplossen. We zijn nu 14 dagen later en nog niets gezien. Op mails wordt niet meer gereageerd! Ik bestel hier nooit meer.

14 de maio de 2025
Opinião espontânea
logótipo da My Pet Frame

Resposta da My Pet Frame

Beste Anke,

Bedankt voor je review.

Vervelend dat dit zo is gelopen dat had niet mogen gebeuren. We willen het graag netjes met je oplossen.

Stuur ons alsjeblieft een mail op info@mypetframe.nl met je bestelnummer, dan pakken we het meteen voor je op.

Met vriendelijke groet,
My Pet Frame

Classificada 1 em 5 estrelas

This is second time of using this…

This is second time of using this company never had a problem the first time. I ordered my second one on the 30th April and approved it on 1st may I am still waiting for it. I have sent number emails only got one reply but still waiting on the response to why I haven't got my order. Need to for tomorrow as it's our anniversary. Need sam the founder to step in to find out what is going on with his company.

30 de abril de 2025
Opinião espontânea
logótipo da My Pet Frame

Resposta da My Pet Frame

Dear Robyn,

Thank you for your review.

We apologize for the delayed response to your message from May. We’re very sorry your order was delayed at that time.

As a gesture for the inconvenience, we refunded 10% of your total order amount. We hope your order arrived safely and that you were still able to enjoy your anniversary gift.

Thank you for your patience and again, we’re sorry your experience with us wasn’t up to standard.

Kind regards,
My Pet Frame

Classificada 1 em 5 estrelas

Tegenvallende tekening

De afbeelding vond ik heel erg tegenvallen in het echt. Heel jammer, ik hang hem niet op. Zonde want het is best duur.

9 de abril de 2025
logótipo da My Pet Frame

Resposta da My Pet Frame

Beste Ria,

Bedankt voor je review.

Wat jammer dat de tekening niet helemaal aan je verwachtingen voldoet. Dat is natuurlijk niet de bedoeling.

Neem gerust contact met ons op via info@mypetframe.nl, dan zoeken we samen naar een goede oplossing.

Met vriendelijke groet,
My Pet Frame

Classificada 1 em 5 estrelas

AVOID!!!

I’ve used these before and I’m a returning customer. First time round it was fine. This time round it’s been awful. They kept messing up the digital print. I had to approve it 3 times. When I eventually approved it I heard nothing. I used live chat, email, Facebook and Instagram and I was ignored on all of them. I never received my print during that time. I then checked via the “shop” app and apparently it was delivered but I checked on 2 different days and both said “2 hours ago” so I believe this was false. They also couldn’t confirm any proof of delivery.

I eventually had to dispute the payment through my bank where I got my money back but all methods of communication with the company was ignored.

After my original review was posted I was then contacted by the company to ask I kindly remove my review and they were just experiencing delays - I was offered a 10% refund even though I had already got my money back

The print has now arrived although I’ve had to battle for it. Compared to my first order from 2023, the printing paper is “off white” rather than brilliant white and the frame is wooden and flimsy compared to the plastic which gives a more polished finish. I was hoping the prints would match but I’m sad to see they don’t.

For £75 I’d rather have used a cheaper company from Etsy that’s a small business that puts better effort and customer service skills into sales.

The refund I received was then reversed through my bank because I had received the product, I received no compensation off this product, not 10% and not a full refund

I was asked to remove this review, I will not.

27 de fevereiro de 2025
Opinião espontânea
logótipo da My Pet Frame

Resposta da My Pet Frame

Dear Fletcher,

Thanks for your honest feedback.

Sorry to hear things went this way this time and that our communication wasn’t up to scratch. We should have done better.

The 10% refund was a gesture, even though you had already been reimbursed through your bank.

We get that the print and frame not matching your previous order is disappointing. Materials can vary a bit, but we understand how that feels.

We’re taking your comments on board to improve our service.

Kind regards,
My Pet Frame

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