Great nappies. I wish we had found Pura sooner. Our first child constantly had nappy rash, some nappies made it worse than others- the worst were the ones with more chemicals in and we finally found... Ver mais
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Great nappies. Got a trial pack as I was looking for nappies that were sustainable and non-toxic. Was pleasantly surprised that they also fit very well and are leak-proof. Subscription is easy and com... Ver mais
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Mypura have very good customer service. I have contacted them via email quite last minute yo change an order and they almost always have managed to sort things out. They also deliver quickly and effic... Ver mais
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This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo
Informações de contacto
3 Worley Court, Bolesworth Road, CH3 9HW, Tattenhall, Chester, Reino Unido
- Hello@mypura.com
- mypura.com
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service when my subscription parcel of nappies didn't arrive. Thank you.
26 de setembro de 2025
Resposta da Mypura.com
Hi Robyn,
Thanks for leaving us a review. We're glad that our friendly customer service team were able to help when something wasn't quite right. Thank you again for the kind words!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Very happy with the product and…
Very happy with the product and customer support, good value for money for a premium product.
24 de setembro de 2025
Resposta da Mypura.com
Hi Julia,
Thanks for leaving us a review. We're thrilled that you're happy with our products and thank you for the kind words about our customer service!
We really appreciate your feedback.
Warm Regards,
The Pura Team
One of the best nappy brands
Mypura nappies are great, my daughters never had a rash whilst using Mypura nappies. They are good quality, no smell. Your child won't have any accidents if they are put on correctly (little wings are out) and you change regularly. I was using Japanese nappies before as they were the only ones that did not give rash and they used less chemicals. I was very pleased when I was recommended to try Mypura by another mom. I like the subscription option and if you about to run out you can always order extra and they will be delivered the next day. They are also in competition with high street nappies price wise. The most important thing you child's skin friendly. And I can say 100% that they keep your child's bum rash free because when we were abroad and I needed to purchase one of the high street popular brands my child has a rash the next day. I recommend to any who is about to be a parent.
18 de setembro de 2025
Resposta da Mypura.com
Hi Ernesta,
Thanks for leaving us a review. It's great to hear how well our nappies are working for you and your little one. We're thrilled that you're enjoying our handy subscribe and save service too. We wanted to make it as convenient as possible so that you receive deliveries when you need them, all while saving some pennies!
Thank you again for recommending us to other soon to be parents too.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Poor customer response
Unfortunately, your customer service response to my complaint on your courier delivery service felt very dismissive. This was in spite of my clearly stating that I was very disappointed that my nappies were not delivered to the door, and my inability to be more mobile due to a C section. Very disappointing indeed.
18 de setembro de 2025
Resposta da Mypura.com
Hi Rebecca,
Thanks for leaving us a review. We're really sorry that your complaint regarding DPD was not handled in the best possible way. Our customer service is very important to the team here at Pura as we always strive to be as helpful as possible when things aren't right.
We do want to make things right for you regarding this and one of the team will reach out to you shortly.
Warm Regards,
The Pura Team
The only wipes I kept buying over and…
The only wipes I kept buying over and over, no nasties, sturdy and giving me peace of mind knowing they have no plastic.
18 de setembro de 2025
Resposta da Mypura.com
Hi Carolina,
Thanks for leaving us a review. We're thrilled that you're enjoying our wipes. We purposefully only use the most gentle ingredients and no chemical nasties to ensure that they're as gentle as possible on even the most sensitive skin!
We really appreciate your feedback.
Warm Regards,
The Pura Team
A great product!
A great product that's excellent value as well as being mindful of the environment. It's really easy to manage my subscription and if I need an early top-up it always arrives very quickly.
18 de setembro de 2025
Resposta da Mypura.com
Hi Helen,
Thanks for leaving us a review. We're glad to hear that you're enjoying our products we're thrilled that you're finding our handy subscribe and save service easy to manage too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Perfect
We are so happy using pura flushable toilet tissue wipes, we also use it on our little girl.
18 de setembro de 2025
Resposta da Mypura.com
Hi Betsabeth,
Thanks for leaving us a review. We're thrilled that you're happy with our toilet tissue wipes and that they're working so well for your little one!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Great
Great, soft and effective nappies. I would happily recommend these to anyone.
18 de setembro de 2025
Resposta da Mypura.com
Hi Gwen,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and thank you for recommending them!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Excellent on every front - very impressed.
Nappies that are environmentally friendly, and fit really well, hardly ever result in nappy rash or leak. So pleased with these, they are excellent.
18 de setembro de 2025
Resposta da Mypura.com
Hi Joanne,
Thanks for leaving us a review. We're glad to hear how well our nappies are working so well for your and your little one!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Excellent the best nappies and wipes…
Excellent the best nappies and wipes and customer service and delivery is amazing
18 de setembro de 2025
Opinião espontânea
Resposta da Mypura.com
Hi Elin,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and wipes and thank you again for the kind words about our customer service. We're always happy to help however we can!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Try and take a wipe out…
Try and take a wipe out while holding the baby. You either get 10 out at the same time… or sometimes one, that looks like it’s been rolled up like a pen. The hole where you get the wipes out is wayyyy too small.
The smell is also off putting. I wish I could return them. But I have them now… trying to get through them all.
24 de setembro de 2025
Opinião espontânea
Resposta da Mypura.com
Hi Mark,
Thanks for leaving us a review. We're really sorry that you're having a poor experience with our wipes. We don't hear of this happening often but appreciate this doesn't help your situation. Our wipes are interleaved so purposefully lead on to the next one in the pack however we're sorry that you're finding them tricky to take out one at a time. We are listening and working on a new packaging design to make removal easier.
Whilst the majority of customers we speak to like the natural smell of our wipes, we appreciate it doesn’t appeal to everyone. We would liken it to coriander or lavender, which divides opinion on being nice or horrible. However we do really appreciate your feedback on this.
Warm Regards,
The Pura Team
Great company and product!
Have been using my pura for 4 years for both my children! Love it. Easy with the subscription and don't have to worry about going out to buy. Love that the wipes are flushable! The ingredients are great, don't give them rash and their skin isn't sensitive to it. Just amazing product, would 100% recommend and I will keep using until my 2 year old no longer needs!
18 de setembro de 2025
Resposta da Mypura.com
Hi Noelle,
Thanks for leaving us a review and for being a loyal Pura customer for so long! It's great to hear that you're making use of our super convenient subscribe and save service and enjoying our flushable wipes too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Our favourite nappies
Our favourite nappies!
Super soft, leaks are very rare even overnight, and baby hardly ever gets nappy rash.
The subscription is also really convenient
18 de setembro de 2025
Resposta da Mypura.com
Hi Jessica,
Thanks for leaving us a review. We're glad to hear that our nappies are your favourite, they're ours too!
We're thrilled that you're enjoying our super handy subscribe and save service too.
Warm Regards,
The Pura Team
Great service and great products
18 de setembro de 2025
Resposta da Mypura.com
Hi Grant,
Thanks for leaving us a review and for the kind words about our service and our products!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Exactly what I needed
I've only used Mypura nappies and wipes for both little ones. Lovely quality commodities, quick delivery, accessible website and wonderful customer service.
18 de setembro de 2025
Resposta da Mypura.com
Hi Becky,
Thanks for leaving us a review. We're thrilled to hear that you're loving our wipes and nappies. Thank you so much for the kind words about our speedy delivery and friendly customer service too!
We really appreciate the feedback.
Warm Regards,
The Pura Team
Very good
I used pura, I think for about 3 years. We love it. Nappies are very good for baby's skin, my boys never had any red rashes like after massmarket nappies from supermarket.
18 de setembro de 2025
Resposta da Mypura.com
Hi Maryna,
Thanks for leaving us a review and for using our products for so long We're thrilled that our nappies are working so well for your little one's skin. We purposefully don't use any chemical nasties to ensure that they're as gentle as possible on even sensitive skin!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Best nappy’s around
Best nappy’s around. My kids have never had any nappy rash. Been using this company for years. Having a subscription with the company sending nappy’s every couple of weeks without having to tell them is great. Mums have enough to remember and this service is very helpful.
18 de setembro de 2025
Resposta da Mypura.com
Hi Vanessa,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our nappies and that they're working to well for your little one. We purposefully only use the most gentle ingredients to ensure that they're kind on even the most sensitive skin.
We're glad that you're enjoying our super handy subscribe and save service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Customer service is excellent
Customer service is excellent!
Nappies are really great aswell, I’ve recently tried the pull ups and I would say they need some more work. It may be that my little one is still abit small for them but I’ve had a few leaks.
18 de setembro de 2025
Resposta da Mypura.com
Hi Becky,
Thanks for leaving us a review and for the kind words about our customer service. It's great to hear that our nappies are working so well for you and your little one too!
Thank you for sharing your feedback on our nappy pants too and we're sorry that you've had a few leaks. Usually when leaks do occur this is due to needing to size up, you should find that this resolves any issues with leaks.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Resposta da Mypura.com
Hi Melissa,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and thank you for the kind words about our service. We want to make it as easy possible to get the products you need delivered right to your door!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Still small for Size 8 nappy
Still small for Size 8 nappy, my child is tall and skinny but was a really tight fit
18 de setembro de 2025
Resposta da Mypura.com
Hi Diana,
Thanks for leaving us a review. We're really sorry that you're finding our size 8 nappy pants too small for your baby. While this is the largest size we currently offer, we are listening and are working on a size 9 nappy pants size which we are hoping to launch soon!
We really appreciate your feedback.
Warm Regards,
The Pura Team
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