Shuppa Opiniões 

Resposta da Shuppa

15/05/2026

Thanks so much for taking the time to leave a review Robert! We're delighted you had a good experience with us. Hope to serve you again soon, whenever you need us!

Resposta da Shuppa

3/04/2026

Ah that’s really not good enough, especially on something like fresh salmon, I’m very sorry you had that experience. It's most unusual for us.

I can see this order came through Deliveroo, so the delivery timing was handled by their rider network, but the out of date product is completely on us and shouldn’t have happened.

We understand you got a refund through Deliveroo and I added a €10 voucher for your next direct shop with us as a gesture.

Appreciate you flagging it, we’re taking a look at what went wrong here so it doesn’t happen again.

Resposta da Shuppa

3/04/2026

Ah Niamh, that sounds really frustrating, I’m sorry you had that experience.

Just to clarify, when orders are placed through Just Eat, the delivery and order handling on that side is managed entirely by Just Eat and their rider network. Once the order leaves us, we don’t have visibility or control over the delivery.

If you ever order directly through the Shuppa app, it’s handled end to end by our own team, so we’ve full control over both packing and delivery.

Appreciate you flagging it all the same, it’s not a good experience for anyone.

Resposta da Shuppa

3/04/2026

Hi Kevin, thanks for taking the time to share this.

I’m actually a bit confused by this one, as our locations aren’t open to the public, they’re micro fulfilment sites used purely for packing online orders, so customers wouldn’t normally be able to enter. (they can pick-up outside)

It’s possible there’s been a mix up with location, or that this was related to a delivery pickup, but either way that interaction doesn’t sound right.

If you’re open to it, feel free to share a bit more detail with us at help@myshuppa.com so we can look into it properly.

Appreciate you flagging it.

Resposta da Shuppa

3/04/2026

Hey PapaSmurf!

Thanks a million for this, really appreciate you taking the time to leave it.

Delighted to hear it’s been consistently smooth for you, that’s exactly what we’re aiming for every time.

Looking forward to serving you again!👍

Resposta da Shuppa

3/04/2026

A Mháire, go raibh maith agat as ucht an teachtaireacht a scríobh, agus tuigim do phointe.

Tá an ceart agat, is é “siopa” an focal ceart i nGaeilge, agus is maith an rud é go bhfuil tú á choimeád beo. Ní aistriúchán atá i gceist le “Shuppa”, ach casadh beag spraíúil ar an bhfocal “shop” a cheapamar a d’oirfeadh don tseirbhís, siopa i do phóca.

Is foireann i mBaile Átha Cliath muid, agus an-Ghaelach ar fad, fiú mura bhfuil ár gcúpla focal chomh maith is a bhíodh.

Gach dea-ghuí duit, agus go raibh maith agat arís as an nóta.

Resposta da Shuppa

3/04/2026

Hi Paula, I’m really sorry to hear this, that’s a frustrating experience.

A delay like that, along with not being able to cancel, isn’t good enough. If this order came through Deliveroo, Just Eat or Uber Eats, the delivery timing and cancellation process are handled on their side, but from your point of view it’s still your order with us, so I understand the disappointment.

We’ll take this feedback on board and review what happened here.

Thanks for flagging it.

Resposta da Shuppa

3/04/2026

Thanks a million for this, really appreciate you taking the time.

Delighted we’ve been able to save a few parties along the way, that’s exactly what we’re here for. I’ll pass the note on to the riders too, they’ll be glad to hear it.

Appreciate the support 🙌

Resposta da Shuppa

3/04/2026

Hi Nirvana, I’m really sorry to read this, that’s not the experience we aim to provide at all.

Issues like missing items or anything not up to standard should always be rectified quickly, so I’m concerned to hear you felt ignored when reaching out.

If you’re open to it, could you drop us a note at help@myshuppa.com
with a bit more detail on what happened? I’d like to look into this properly and get it resolved for you.

Thanks for flagging it.

Resposta da Shuppa

3/04/2026

Hi Shilpa, I’m really sorry you had that experience, that sounds frustrating.

From what you’ve described, this sounds like it may have been an order placed through Deliveroo, Just Eat or Uber Eats, where the delivery and communication with the rider is handled by their network rather than directly by us.

Once the order leaves us, we don’t have visibility into the delivery side on those platforms, which isn’t ideal in situations like this.

If you ever order directly through the Shuppa app, it’s handled end to end by our own team, so we’ve full control over both the delivery and communication.

Appreciate you taking the time to share it.

Resposta da Shuppa

3/04/2026

Thanks a million for this, really appreciate you taking the time.

Great to hear we turned things around after the address hiccup, and that everything else hit the mark. I’ll pass the note on to the team and the rider as well, they’ll be glad to hear it.

Appreciate the support 🙌

Resposta da Shuppa

15/05/2026

Hi Kal, I’m sorry to read this.

From what you’ve described, this sounds like it may have been an order through Deliveroo, Just Eat or Uber Eats, where the delivery side and customer support are handled through their platform rather than directly by us.

If this was a direct Shuppa order though, that’s obviously not acceptable and we’d like to look into it properly. Feel free to drop us a note at help@myshuppa.com with your order details and we’ll check it from our side.

Appreciate you flagging it.

Resposta da Shuppa

3/04/2026

Hi Mark, I’m really sorry to read this, that’s not acceptable behaviour at all.

From what you’ve described, this sounds like it may have been a delivery through Deliveroo, Just Eat or Uber Eats, where the riders are managed by their network rather than directly by us. That said, that kind of interaction isn’t on, regardless of platform.

If you’re open to it, we’d appreciate a bit more detail at help@myshuppa.com
so we can raise it with the relevant platform or internally with our own team (depending on if you ordered direct or via a Deliveroo, uber eats etc) and make sure it’s addressed.

Thanks for flagging it.

Resposta da Shuppa

3/04/2026

Thanks a million for the kind words, great to hear your first order hit the mark.

That first experience is a big one for us, so glad it all ran smoothly and got to you quickly. I’ll pass it on to the team as well, they’ll appreciate it.

Hopefully the first of many 🙌

Resposta da Shuppa

3/04/2026

Thanks a million Chris, really appreciate you taking the time.

Great to hear the range, pricing and speed all hit the mark, 12 minutes is flying it. I’ll pass the note on to the rider as well.

Hope we’ve you sorted again soon 👍

Resposta da Shuppa

3/04/2026

Thanks a million John, that’s class to read.

Love that the little touches like the handwritten note and sweets landed, that’s exactly the kind of experience we’re aiming for. And 10 minutes on a Friday evening is flying it.

Really appreciate the support, we’ll keep it up 👍

Resposta da Shuppa

3/04/2026

Thanks a million Richard, really appreciate that.

Great to hear you’d recommend us, that’s the biggest compliment we can get.