Tap Score Opiniões 

185
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Tap Score is excellent! We got our test promptly, instructions were clear, and we received results promptly as well. Robin helped so much, answering every question I had almost as soon as I emailed it... Ver mais

Classificada 5 em 5 estrelas

I've used Tapscore three times since buying our house in 2022. I'm new to having a well, and since we have a toddler, we wanted to make sure that our water was safe to drink. Tapscore has provided val... Ver mais

Classificada 5 em 5 estrelas

We were so pleased with the service from Simple Lab. We were looking for an unbiased opinion on the quality of our water. Consumers Report mentioned them as one of the trusted labs. We followed their... Ver mais

Classificada 5 em 5 estrelas

We are on a well and wanted to make sure our water is super safe to drink. Tap Score has an easy way to collect and ship our sample. What we received was a very detailed, comprehensive report on our... Ver mais

Informações sobre a empresa

  1. Serviço de análise de água
  2. também em
  3. Laboratório médico
  4. Serviço de saúde ambiental

Escrito pela empresa

Professional water testing service for home and business. Analyze your tap water or well water for basic contaminants like lead and arsenic or specialized risks like pharmaceuticals, bacteria, and microplastics. Wirecutter and Popular Science rank Tap Score #1. Test before you filter.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(185)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

*****

I've tested my water with other labs and this was a totally different experience. The Tap Score report is easy to understand and provides so much more info than any other lab report I've seen. You can compare your results to health guidelines and regulatory limits and other water quality in your state. I'd recommend this to anyone who is wondering what's in their water.

3 de agosto de 2023
Opinião espontânea
logótipo da Tap Score

Resposta da Tap Score

Thank you Zoe !!

Classificada 5 em 5 estrelas

Excellent Service

TapScore offers very thorough, independent lab testing of drinking water. I had my city water tested with their Advanced City Water testing service. I had an all-around, outstanding experience. In particular, the customer support team is top-notch. They walked me through my test results, and answered all of my questions.

16 de agosto de 2023
Opinião espontânea
logótipo da Tap Score

Resposta da Tap Score

Thank you !!!

Classificada 2 em 5 estrelas

Pretty reporting interface, but inaccurate.

I liked the reporting interface, which reads well and appears to give a very clear picture of what is in the water tested and what can be done about it.

Cons:
Upsale of 50% ($100) for advanced spring added a single result about microbial activity which read = "too many to count". No other information was given even after I wrote them to ask why the high premium without any kind of treatment suggestions or details.

Accuracy = the fancy report came back with cause of smell focused on Manganese. After adding a high end manganese filter I eventually figured out the actual issue had been an accumulator tank (similar to a problem RV's have). So while the detailed results allowed me to design a filtration system to match the results, they did not end up matching the water system the sample came from. Best guess is swapped results from someone else's sample.

Conclusion = I paid almost $300 to then be allowed to built a filtration system for someone else.

9 de agosto de 2023
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logótipo da Tap Score

Resposta da Tap Score

Hi Tony

Johnny here, I am so sorry for the trouble caused. Very unlike us and certainly disappointing.
It sounds like we should chat and discuss the results and help get to the bottom of this. Can you reach out to me please on our site’s live chat or give us a ring/email to hello@mytapscore.com

Thank you
Johnny

Classificada 1 em 5 estrelas

NO RESULTS and I have a kid covered in Eczema

The company received my water on July 14th. It's the 21st, and I still do not have results. This is absurd. I cannot order my water treatment system without the results. It shouldn't take this long.

21 de julho de 2023
Opinião espontânea
logótipo da Tap Score

Resposta da Tap Score

Dear Sheri

My sincere apologies, it sounds like youre in a difficult position here and the delay in your results is super frustrating. Every test has its prescribed Standard Operating Procedure and Turnaround time, normally it takes 5 business days for completion of analysis, review and report back. I wish it could be faster, but laboratory analysis does take time and care to be done appropriately. Regrettably, your sample is indeed taking a bit longer than usual—I apologize that it is impacting you this way.

Stay tuned, we will have results for you asap. Your l project manager is aware of the delay and working to have results for you by Monday.

In the meantime, if you have any questions about status or results please continue reaching out to our support team for help. That is the fastest way to get our attention and support.

Best of luck with your son’s eczema. Thats 😢 awful. I can tell you in advance, if your water is tested to be “very hard” then installing a conventional water softener could indeed help.

Classificada 5 em 5 estrelas

Highly recommend simple lab!!!

Highly recommend simple lab!! So appreciate the amount of detail put into the water test results!
Helped explain some of the health issues going on in our family which I’m so grateful for. Can’t stress enough how important I feel this water testing work is.
Simple lab has amazing customer service!! Very quick and super helpful and friendly.

15 de maio de 2023
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logótipo da Tap Score

Resposta da Tap Score

Thank you Heidi — it is very kind of you !

Classificada 5 em 5 estrelas

Fabulous in every aspect

Tap Score provides excellent customer service. They are knowledgeable and never tried to oversell me on anything. The results were in a really understandable format and they never got impatient with my many questions. I have referred all our farm friends to them to get their water tested!

1 de fevereiro de 2023
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logótipo da Tap Score

Resposta da Tap Score

Thank you Mae !!!

Classificada 5 em 5 estrelas

As usual amazing customer care

As usual, a great experience with the customer service at gosimplelab.com
I had some (a lot of) questions pertaining to my tap water results so I started a chat and Robin went above and beyond in helping me navigate which water filter system was the most adapted to my needs. Patient, thorough and with a sense of humor: the consumate pro.

6 de fevereiro de 2023
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logótipo da Tap Score

Resposta da Tap Score

Thank you Verena, this is wonderful to read :)

Classificada 5 em 5 estrelas

Easy and helpful!

The process was easy. I did have some questions regarding my results. Robin was very helpful. I strongly recommend their service.

3 de fevereiro de 2023
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logótipo da Tap Score

Resposta da Tap Score

Rob, thank you 🙏

Classificada 5 em 5 estrelas

Independent Analysis matters -even for public water!

While my public water is supposed to be tested, i wanted to be sure that I got an independent test. tap score is EASY to use, and the dashboard is great - they are so helpful every step of the way! Water is in everything we eat and drink - so it's important to test in my opinion.

1 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

As an Integrative Health Coach, I Recommend MyTapScore to everyone!

I have had such a great experience with My Tap Score, as I have been concerned about the quality of our drinking water over the past year. As a Health Coach, I know how important it is to be aware of what we are drinking and it often goes overlooked as a potential health hazard. This was my third time testing my water after installing appropriate filters, just to double check. Their testing service was very quick and includes easy-to-read detailed reports that I can compare to past tests. All my questions and concerns where answered very quickly as well.

31 de janeiro de 2023
Opinião espontânea
logótipo da Tap Score

Resposta da Tap Score

Thank you so much Marcy for taking the time and for testing with us :)

Classificada 5 em 5 estrelas

Highly recommend Simple Lab

Highly recommend Simple Lab! The web site, ordering, instructions, process to send sample back, report and online Chat have ALL been exceptional! Very pleased with the level of detail in the report results, and a Chat with Kelly confirmed my understanding of it all and she pointed me in the next direction - i.e. for a solution to the health risks! I appreciate her expertise, clear communication, and outstanding service. I highly recommend and won't hesitate to use them again.

30 de janeiro de 2023
Opinião espontânea
logótipo da Tap Score

Resposta da Tap Score

Thank you Megan— Kelly is a 🌟

Classificada 5 em 5 estrelas

Knowledgable and kind!

Kelly and Robin were incredibly helpful in answering my questions in getting a turnaround time for results, and in interpreting them once they were done!

Robin also helped give me ideas on what next steps to take.

Thank you both very very much for your patience, expertise, and kindness!

26 de janeiro de 2023
Opinião espontânea
logótipo da Tap Score

Resposta da Tap Score

Kelly and Robin are wonderful. Thank you so much for saying as much Ellie !

Classificada 5 em 5 estrelas

If you need water testing, this place is awesome!

If you need water testing, this company is the place to use! They have the expertise and testing capabilities to measure whatever you need to figure out what's in your water. I truly appreciate their service.

22 de agosto de 2022
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logótipo da Tap Score

Resposta da Tap Score

Thank you Karen! Very grateful 😇

Classificada 5 em 5 estrelas

1st time & 1st Class support!

1. Efficient: everything worked smoothly
2. Text support should consult to Microsoft, Norton, Adobe, Denon, Epson, FIOS/Verizon, ATT, NVIDIA, all state governments, Quicken, TIDAL, and lastly the Veteran's Admin. OH... and my 2 grown Sons.

20 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service and very very fast…

Fantastic service and very very fast results.

I did my samples and mailed them and got the results just 2-3 days later.

If you are worried at all about your tap water tasting funny, then there is no greater investment than your health. For a small fee, it doesn't hurt to just double check your tap water for safety.

My test confirmed my suspicions about my tap water and I will now not be drinking it.

17 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

So good to be treated so well in this busy world!

We live in a very remote community in the far north where anything can happen during the winter. Sometimes mail delivery vehicles won't start, including planes. Mail piles up creating major backlogs. In the rush to clear everything, small packages can get overlooked.
We had just such conditions right while I was expecting a shipment from SimpleLabs, and my order stalled somewhere across the north. The tracking showed no activity for a long time, and SimpleLabs just stepped up and were preparing to ship me a new order free of charge. I just received the new shipping information from them and my order showed up at the local post office. I was just able to contact them in time before the dropped off the new order.
Communication with this company and their cheerful help has been excellent all the way. I will be recommending them to everyone else who needs this kind of service in this community.

3 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend Tap Score

There are many well water test companies/kits out there. And I have used many of these different companies. I switched to Tap Score after reading many positive reviews. I only use Tap Score now. What I like about this company is their customer service. They are way more responsive than anyone else I have used. I have had many questions about my test results for my home well over the years, including what sort of treatment plans I might need (or not need), and they provide live support with honest feedback. If the representative can't answer all of my questions, they connect me with the lead lab scientist who provides even more in depth answers and solutions. And you can tell they spend time on the personalized responses they give to me. These are not just generic, generated responses. This type of customer service is hard to come by. Highly recommend.

8 de novembro de 2022
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Classificada 5 em 5 estrelas

Was able to close on my house loan

I unfortunately Had some trouble with my first FHA Certified Well Test. I had some coliform show up. Everything else was good but I couldn’t present that to my bank. I contacted Tapscore/SimpleLab for help and they sent me instructions on how to shock chlorinate the well aswell as helped me thru the whole process. After a few days I sent in my second test and sure enough everything came back clean. I highly recommend Tapscore. Sure saved me alot of hassle and thanks to Robin I was able to close on my house right on time.

2 de novembro de 2022
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Classificada 5 em 5 estrelas

Worth Every Penny!

Though you might be put off by the high price relative to other testing services, don't be fooled--Tap Score (formerly SimpleLab) is worth every penny! The tests are thorough & simple; the reports are exceedingly detailed; & the support is impeccable. I've had a months-long correspondence with the folks at Tap Score as our well water has changed & evolved & they've been there to help & guide me at every step of the way as I work with my plumber & a filtration company to properly solve the water quality issues here at home. If that hasn't sold you on Tap Score, I don't know what will!

7 de outubro de 2022
Opinião espontânea

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