EExtremely Frustrating Return Process and Poor Customer Servicextremely disappointing experience.
Extremely disappointing experience.
TOTALSKIN charged me $106.78, but when the refund was issued, I received only $91.68 — a difference of $15.10.
I find it unacceptable that a customer can be charged the full amount and then receive a reduced refund without a clear and transparent explanation for the deduction.
A refund should be straightforward and fully explained. Instead, I was left having to investigate why $15.10 was withheld.
This was a very frustrating experience and, in my opinion, reflects poorly on the company’s transparency and customer service.

