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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered 10 chocolate charles rum and raison bars as we cannot find them anywhere in uk. Fantastic ordering experiance. Ordered them on Monday 8th May paid 4.90 for standard 10 day delivery and ar... Ver mais

Classificada 5 em 5 estrelas

If I can make one suggestion....maybe shipping for cmas can be a bit earlier my daughter in New York didn’t get her box untill January.. but I totally appreciate your prompt emails whenever I contacte... Ver mais

Classificada 5 em 5 estrelas

One of the comforting joys I have been fortunate to have during this pandemic year is receiving my monthly surprise treats from MyTriniBox. Being away from family ,friends and loved is not an easy... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

We are heading into October and I’m still awaiting my September box - ordering for the first time. I’m very disappointed 😔. Note to owners - USPS is the worst to ship with, especially for orders... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Exportador de alimentos e bebidas

Escrito pela empresa

A monthly subscription box delivering treats from the islands of Trinidad and Tobago


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

57 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(57)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

TRINIBOX saw my 1 star review, replied and pointed out they only check one email

Trinibox has gone from responsive to completely absent.
I have sent 3 emails requesting to cancel my subscription by replying to the address I received emails from.
They saw my 1 star review and responded that I should check the email address I sent it to because it is another email address.
Forwarded my 3 emails to the new email address and they responded that my subscription had already been cancelled - even though they had apparently not received any of my emails requesting cancelation.
Thanks Trinibox!

13 de abril de 2021
logótipo da MY TRINI BOX

Resposta da MY TRINI BOX

Hi Susannah,
In response to this updated review, your subscription was cancelled upon seeing your review stating that you wanted to cancel. In our response you can see that we ended it by saying your subscription will be cancelled immediately. Thus, it has been cancelled.

Have a good day.


Please be aware that the last email we have received from you was on March 1st 2021, thanking us for informing you of the status of your box. Since then we have not received ANY further correspondence from you in regards to cancellation or anything else.

We have no reason to go “MIA” on our customers when they wish to cancel or for any other reason. We have many customers worldwide who can vouch for this.

An email was also sent on April 7th to our Canadian subscribers which you were a part of, discussing not having to pay import fees going forward.

Please check the email address you are sending emails to. Our ONLY email address is : contact@mytrinibox.com
Rest assured your subscription will be cancelled immediately.

Classificada 3 em 5 estrelas

You could plan the speciality boxes and…

You could plan the speciality boxes and let persons know in advance all the items that would be inside. My friend loved it, but the January eco box was not what I expected. How about every month you include a seasoning / spice or a local jam or pepper sauce from an artisan.

23 de fevereiro de 2021
Classificada 5 em 5 estrelas

If I can make one suggestion....maybe…

If I can make one suggestion....maybe shipping for cmas can be a bit earlier my daughter in New York didn’t get her box untill January.. but I totally appreciate your prompt emails whenever I contacted you!

13 de fevereiro de 2021
Classificada 4 em 5 estrelas

Love your boxes

Love your boxes. I noticed that January’s box was noticeably smaller in its contents. Hope that this isn’t a new 2021 trait 🙏🏼

2 de fevereiro de 2021
Classificada 2 em 5 estrelas

Needs better products

11 de janeiro de 2021
logótipo da MY TRINI BOX

Resposta da MY TRINI BOX

Adelle, we’re sorry you feel that way. Our products change each month along with the theme and always come from and represent small vendors across the islands of Trinidad and Tobago. Hopefully one month you find what you like.

Classificada 5 em 5 estrelas

Love it!!

Absolutely love My Trini Box! I got a subscription as a gift for my husband who was born and raised in Trindad. He LOVES getting his box each month with surprises he misses from back home!

11 de janeiro de 2021
Classificada 5 em 5 estrelas

This box has given me a taste of home…

This box has given me a taste of home and given me the ability to savor some wonderful foods, and memories from when I was in Trinidad. This is a great idea to provide this service. I recieve my Diwali box and can't wait for Christmas box. I am beyond happy and is a subscriber... A happy one at that.

11 de dezembro de 2020
Classificada 2 em 5 estrelas

The packaging was terrible

The packaging was terrible. The stuff arrived in a box that was busted open. Most of the biscuits like the rough tops were crushed and some of the packs were open causing biscuit crumbs to be everywhere. Most of the rough tops had to be thrown away. Very disappointing because the rough tops was something I really wanted. Overall the problem was the way the stuff was packed. Now more than ever because of the pandemic how can you trust something especially food stuff that arrives open.

30 de novembro de 2020
logótipo da MY TRINI BOX

Resposta da MY TRINI BOX

Hi Nikki, we’re sorry that you received your box in such condition. The items were packed safely in its packaging and all items were sealed when it was shipped off to you. It seems as though this damage happened during transit and for this we apologize but this is something we do not have control over. We hope you understand.

Classificada 5 em 5 estrelas

The diwali box was my absolute…

The diwali box was my absolute favorite! True depiction of a Trini Diwali, brought back so many memories..I enjoyed all the snacks and thought the tikka stickers was a really nice idea. Well done! I was really pleased!

30 de novembro de 2020
Classificada 1 em 5 estrelas

Disappointed and watsed $140 US…

I bought not 1 but 4 boxes thinking I was getting I guess the box with Kiss cakes, Cheezees etc. But I was sent the box of the month for October whixh was very disappointing in its entirety. I was very hurt, because I am out of 140 dollars that was designated for gifts for Christmas because I refuse to gift these items due to its undisirable content that in my opinion did not scream the sweet islands that I am from Trinidad and Tobago. The customer service was very eloquent in there response in letting me know I am unable to return the boxes. So be mindful when buying items that you know it is money down the drain if not completely happy with purchase. I will NOT TRY support them again any time in the future and you should think slow and hard before making any purchases.

22 de novembro de 2020
Opinião espontânea
logótipo da MY TRINI BOX

Resposta da MY TRINI BOX

Rukiya, we have addressed this issue with you twice before on 2 different mediums. As we stated then, the box you ordered was the October’s Folklore Box. While you were hoping for the September box, that was not what you ordered. Our website clearly states that each month’s boxes ship on the 21st of each month and if your order is placed after that date, you will be getting the following month’s box. Your order was placed on September 30th- well after the lock-off date. As we also previously mentioned, each month we consistently show the contents of the boxes so customers are aware BEFORE they purchase. They can also reach out to us to inquire and we will happily reveal the contents to them. We are sorry you felt as though the contents didn’t live up to Your expectation of Trinidad and Tobago but we can assure you that we represent our islands, culture and small vendors with each box we do. Your box contained popular local snacks, a popular BERTIE’S pepper sauce, a face mask from a local designer, a book written by a Trinidadian New York Times best seller on our Local Folklore and the like. All well enjoyed by others that received them. Besides the Folklore Boxes you ordered, you also got additional snacks of your own choosing added on that were a part of the September box. And while you feel the need to let others know your experience, this is first time we have had issue like this as our customers are usually well aware of what they order. Please let us know if we can be of any further assistance.

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